Overview
The company enjoys a generally positive reputation, with customers frequently praising the quality and performance of their bikes, as well as the simplicity of the ordering process. Many reviews highlight efficient shipping and thorough product demonstrations, contributing to high customer satisfaction. However, some concerns have been raised regarding faulty parts and the need for more detailed product specifications. While customer service is often described as responsive and helpful, there is room for improvement in addressing technical issues more effectively. Overall, the company successfully fosters loyalty among customers, many of whom express a willingness to return for future purchases.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We have the 350 and love it. Just upgraded to the 500w motor and are having even more fun. I have called multiple times for guidance and questions and they have always picked up and spent the time to help me get it right. Can't recommend enough!
I had to come in and get my Burromax chain and break tightened. Bill and his brother knocked it out in minutes. Along with being super awesome to talk to. I even test drive the new 1600 and it was amazing.
Burromax places their customer on top. They listen and take care of their customers. I felt very well taken care of when dealing with them. They are a great business and provide excellent customer service.
Used the 500w upgraded motor on my sons tt250r, which comes with a 250w motor stock, with little to no change in power or top speed. Even mentioned in description of motor a 50% increase in the tt250r when upgrading. Id say thats not accurate at all. Tires on the other hand showed up in great shape and seem to be working fine so far.
I'm rebuilding a tt250 for my son...bought all new parts and everything shipped and was delivered really fast...bill was the guy I talked to a couple times on the phone...he was awesome and very nice and helpful
So far... let see how long it takes to ship and receive... thank you guys... im rebuilding my kids tt250... now only need a battery and motor
Great customer service, amazing products, our son loves his dirt bike and rides it all the time. We were between this and a small gasser, and soooo glad we went with a Burrowmax... no mess, no cost of fuel, no oil changes, just charge and go. He was 5 when he got his, and is now 6 and loving every minute.
Coupon code didn't work. This is the 2nd TT350R I have purchased. I then did receive a phone call from Burromax. They were very helpful. I received a discount. My faith in this company has been restored. I recommend them highly!
Coupon code didn't work. This is the 2nd TT350R I have purchased.
All mechanical parts seem to be pretty good quality. My family doesn't use it heavily, but nothing has broke through moderate use.
Very easy-to-use. The grandkids love them.
The 250 motor gets hot very fast with 60lb 9 year old. Do not take on even the slightest hill. The 350 is awesome our 9 & 13 year old grandsons love this one. Might start looking for a bigger one for me.
Fast ordering and fast shipping and got here in time for Christmas.
It's always great dealing with Burromax, met them many year's ago at a car show. Easy people to talk to and great to deal with, have ordered many times from them ( brakes, tires, chain and sprockets). If there busy leave a message and they call right back.
The battery didnt last as long as I was told by the salesman or go as far do not know how long the bike i bought had been on display but i did buy replacement batteries they went bad like 10 months later I gave it away because I wasnt wasting any more money on it
I wish you would have called us--we would have helped
I bought the 250 and 350 and while they look touigh there is not a big difference in power for the difference in price. My wife purchased a Razor electric mini bike and has the same or more power than the 350 for less than half the price ($300 on Walmart.com). The 350 has the headlight and taillight while the 250 does not but does not warrant the price difference. All models, including the Razor, are unable to go up hills even with a rider well below the weight limit.
During winter months, charger was misplaced. Kids are ready to ride, so placed an order and within a week the new charger was sitting at our doorstep.
My new TT1600 R was delivered yesterday. I haven't put it together yet. But if the quality and ease of assembly is the same as the TT750 R I purchased then I will continue to purchase products from Burromax. Thank You.
The shipping was very quick as well as the assembly. I had a ton of fun putting it together with my Dad and it is just an amazing bike to ride right out of the box.
I couldn't find the part on the website so I emailed what I needed. They contacted me back within 24hrs and gave me the part number that I needed to fix the bike. When it came in I had an issue installing it so I called the number from the email. They were very helpful over the phone and got everything installed.
Other companies pay for reviews like this one, Burromax is a certified minibike freak! Even their lowest end minibike got me grinning ear to ear. Do not buy any other companies' bikes. This is THE ONE.
My son just turned 7 and needed an upgrade from his Walmart brand hyper bike co. 350 (similar to the razor 350) and the tt350r was that and more. The full suspension makes for a way comfier ride and the headlight was an added bonus. The power and top speed definitely exceeds the hyper bike. Assembly was easy, just had to install the handlebars and tighten the hand brake. Went through the preride checklist and he was ready to roll. I decided to get the combo deal and gave the tt250 to my 3 year old who has been a bit intimidated by the throttle so it will be a while until he's comfortable with it. The speed of the tt250 is comparable to the hyper bike co. 350 but the throttle is way smoother and the high/low speed adjustment is great for beginner riders. The build quality of both bikes is heavy duty. So far we are happy with our purchase and ready to see how they hold up over the years.
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- St Charles, MO, United States
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Business History
Feel confident with your purchase knowing that we offer a comprehensive range of OEM Upgrade Kits, Performance Kits, and Replacement Parts. We stock every component, nut, and bolt needed to maintain your bike, ensuring you can enjoy it for years to come. When it's time for an upgrade, our plug-and-play kits are ready to enhance your mini bike’s performance and adapt to your rider’s needs.
Based in St. Louis, Missouri, Burromax offers 100% USA-based customer service. Our knowledgeable team is available by phone to address any technical or warranty inquiries. Buying from us means supporting an American small business that values customer satisfaction.
Our passion for racing is embedded in every bike we create. Drawing on our extensive racing experience, we incorporate top-notch racing standards and practices into the design and engineering of every Burromax Electric Bike. Choose Burromax for a mini bike experience that combines quality, performance, and dedicated support.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Please give us a call at 800-742-1189 so we can help you with your issue.