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Bumper has a rating of 1.7 stars from 19 reviews, indicating that most customers are generally dissatisfied with their purchases.
This company responds to reviews on average within 16 hours
I couldn't find a place to leave a review so this is it. The absolute best customer support I have ever received! The young man I spoke with should have a minimum of 5 stars. Intelligent, informed, understanding, and just a kind soul. If I ever need your services again it'll be a simple decision of whom to choose. Thanks again, Doug Bolton
But if you do buy, it is $31.99 for a single report unless you want to give them your CC info and try to cancel later. Many people tried to cancel their $1 deal and got hit with a $24.99 charge they cant get back. The reviews on this website are dismal if you look at the various review sites. I'm so glad I didn't actually give them my CC info before looking at the reviews. But you wont get anywhere until you give your info. You cant even find out how much it is until you provide all the info. Buyer beware.
But if you do buy, it is $31.99 for a single report unless you want to give them your CC info and try to cancel later. Many people tried to cancel their $1 deal and got hit with a $24.99 charge they cant get back. The reviews on this website are dismal if you look at the various review sites. I'm so glad I didn't actually give them my CC info before looking at the reviews. But you wont get anywhere until you give your info. You cant even find out how much it is until you provide all the info. Buyer beware.
Tip for consumers:
The fine print before hand which is why we write these reviews. Thank you
This is fake website that baits you into entering a lot of info then wasting your time while it "loads" why not just tell me up front that I have to pay?
Hi there Sam,
Thanks for reaching out.
Bumper's mission is to provide easy affordable access to public records, so people can use public data in their everyday lives.
Our aim is to make the service as easy to use and affordable as we can.
There are costs associated with obtaining the data and integrating that information into easy-to-read reports.
Payment is required to sign-up for Bumper.
If you're interested in trying out the service, you can access a special $1 trial offer here: https://www.bumper.com/lp/8b3bc4/4/special-offer
I hope that helps, but if you have additional questions, please don't hesitate to contact us.
This site is either REALLY bad as assessing data, or it is a scam. Either way, I would not enter another VIN on the site. Fortunately, I stopped short of paying!
Dear Ed,
I'm truly sorry to hear about the difficulties you've encountered with our service. At Bumper, our primary goal is to provide accurate data and a seamless experience to our customers, and we take your concerns very seriously.
If the problem is related to your VIN not being properly assessed, we'd like to investigate the issue further to ensure accuracy. Our dedicated customer support team would be more than happy to help you through this process. Could you kindly contact them at support@bumper.com with any relevant information or screenshots you might have? They're very experienced with such situations and will be able to assist you swiftly.
Once again, we apologize for any inconvenience caused and deeply appreciate your patience and understanding. We hope we'll get an opportunity to turn your experience around.
Best,
Bumper Support Team
I couldn't find a place to leave a review so this is it.
The absolute best customer support I have ever received! The young man I spoke with should have a minimum of 5 stars. Intelligent, informed, understanding, and just a kind soul. If I ever need your services again it'll be a simple decision of whom to choose.
Thanks again,
Doug Bolton
Hi Doug,
Thank you so much for your kind words!
We are so glad you had an enjoyable time with speaking to our Customer Support Team!
I wanted a report of my car before selling it. Not only did they get the mileage off by 100,000 miles, they missed the 2 accidents I had and reported no accidents. Totally untrustworthy! Thank goodness I only wasted $1 on the trial.
Hi Florence,
We apologize that you were not happy with the results of your search.
We will share this feedback with our data team.
Please know we continuously strive to update and expand our database in order to provide you with current and accurate information.
I don't usually come online and write reviews. However, I was satisfied with the reports I was provided by bumper. The 7 day trial membership for $1is a good option for low-income people like me. Just remember to cancel the subscription on time.
Thank you Amrit for your review!
We are happy to hear you were satisfied with our service.
I tried the 7-day trial and searched for information on two of my three cars. The information was outdated by years and incorrect in many instances so I canceled my membership and didn't bother searching for information about my other car. Their service is completely useless.
Hi there John,
Thank you for taking the time to share your feedback with us.
We're genuinely sorry to hear that the information provided was outdated and didn't meet your expectations.
At Bumper, we strive to offer the most accurate and updated information to our users.
We appreciate your feedback as it helps us identify the areas where we can improve.
I will forward this concern to our team for review and resolution.
Your satisfaction is of utmost importance to us.
If you have any further questions or issues, feel free to reach out to us directly at support@Bumper.com.
We would be more than happy to assist you.
Service history is identical to all cqrs you look up. When you try to cancel they block you from the site but keep charging you. STAY AWAY FRIM THESE SCAMMERS
Hi there Bjarni,
Thank you for reaching out.
I apologize for any inconvenience caused.
Your feedback is incredibly important to us, and we want to ensure that this issue gets resolved for you swiftly.
I would request you to get in touch with our support team at support@Bumper.com, who will help you with the cancellation process, ensuring you aren't unjustly charged.
Thank you once again for your honest feedback, and we hope to resolve this issue for you as soon as possible.
This bs website offers free first report. Well it's actual.99. After this purchase there is no way to cancel unless you call the idiot salespeople. $#*! this idiot site
Hi there Bob,
Thank you for reaching out.
Bumper provides multiple, hassle-free ways to cancel.
You can call in, email, chat, submit a request through our "Contact Us" form to Cancel your account directly from the app/website
If you require assistance with your account, please email us directly at support@Bumper.com
We are always more than happy to help!
I subscribed while I was car shopping to make sure the cars I was looking at were OK to buy should I want to. I found something I liked, ran the VIN report via Bumper and all came back all clean. The next day I ended up buying the car. When I went to have it registered, I noticed it was a branded title and then I paid for a CarFax report only to see it was in 3 accidents and had a salvage branded title. This company COMPLETELY SCAMMED ME and cost me THOUSANDS of dollars. I'm seeking legal counsel for myself AND so they can't scam anyone else again.
Tip for consumers:
It would have been helpful to know they lie and don't actually provide the service they say they do. They advertise one thing, and in the fine print conveniently say "oh well we actually don't do that".
Hi Robert,
Thank you for bringing this to our attention. We deeply apologize for any inconvenience that might have caused. At Bumper, we strive to provide the most accurate and up-to-date information possible on every car report.
Please send us an email with the full details, including the VIN number of your car, at support@bumper.com. We will review your case thoroughly to understand what may have gone wrong, and take necessary action to resolve this issue.
Again, we really appreciate your feedback as it provides us valuable insights to improve our services. We assure you that your satisfaction is our top priority.
Best Regards,
Customer Support Representative
Bumper
I am not sure how there are any good reviews for this company, they must be fake. They get your credit card information and continuously charge bogus charges. I had to close my account and get a new card issued after charge number five that they would not address.
Hello Bobbi,
We are saddned to hear about your experience and would be happy to assist you. Bumper provides multiple, hassle-free ways to cancel.
You can call, email, chat, submit a request through our "Contact Us" form or Cancel your account directly from the app/website by clicking on More > Support > Cancel Account. Please message us at support@bumper.com and we can discuss how we can better help you.
Carfax is over priced and gets the same results. With Bumper, you have 50 searches and they also have a free trial, which carfax does not. Everything was easy to find and customer service responds fast.
Hi Ana!
Thank you so much for your kind words and 5-Star rating!
We are so lucky to have you!
I wanted a VIN Number report on a vehicle i am going to purchase. Paid the $1.00 for this report. I got the report based on the VIN Number. Not event the color of the vehicle was correct. Useless waste of time. Save the $1 and don't waste your time. I ended My 7 day trial in under 4 mins.
Dear John,
Thank you for reaching out and sharing your constructive feedback. We're truly sorry to hear that the VIN report did not meet your expectations. We aim to deliver the most accurate information available to us, and it seems we may have fallen short in this instance.
We truly value your business and want to address this issue for you. Could you please reach out to us at support@bumper.com with more specifics about the discrepancies in the report? This will not only help us in resolving your situation but will also aid in improving our services in the future.
Thank you again for bringing this to our attention, and we look forward to resolving this issue to your satisfaction.
Best Regards,
Customer Support at Bumper.
I was just billed by bumper inc. I do not remember ordering it and had no need for it. I will now search my email. Billed through PayPal so I have some protection, but I suspect phishing too
Hello there Andrew,
Thank you for reaching out.
At Bumper, we understand how important it is to feel safe and secure with every transaction, and we're here to assist you.
Could you please reach out to support@Bumper.com with your user ID and any relevant details? We would be glad to investigate this matter further for you.
In terms of phishing, please know that we take such matters very seriously. If you receive any suspicious emails claiming to be from Bumper, please forward them again to our dedicated team at the same email address.
Above all, remember not to click on any links or download any attachments from suspicious emails.
Thank you for bringing this to our attention and I hope we can rectify this matter quickly for you.
Tried to trick me into using their site stay away from them if you're selling a car and they mention br bumper.com hang up
Hello Tim,
Sorry to hear that your experience with us didn't meet your expectations. We want to ensure that our customers always feel comfortable when using our services. We apologize if there was any misunderstanding or confusion that might have led to a negative impression. If you'd have any further questions or concerns, you may reach out to us directly at support@bumper.com. We value your feedback and would like to have the opportunity to make things right with you.
Best Regards,
Customer Support Team at Bumper
Thanks so much. Really informative site that I have recommended and based on the support I just received, I highly recommend.
Thank you so much four your 5-star review! We love to hear about great experience on our site.
DO NOT PURCHASE THIS CAR REPORT PEOPLE PLEASE, THIS IS ABSOLUTELY WORTHLESS, INFO IS FALSE AND THE PRICE OF THE VEHICLE IS $10,000 LESS THAN OTHER REPORTS. ABSOLUTELY NO OTHER TRUE INFO ABOUTH MY VEHICLE IN THIS REPORT, NO MILLAGE, NO USEFULL INFO. JUST LIES. PLEASE DO NOT WASTE YOUR MONEY!
Dear Laura,
I'm truly sorry to hear that you are unhappy with the car report you received from us. We always strive for the quality and accuracy of our reports, and it seems we didn't meet your expectations in this case, for which I apologize.
If you believe there's incorrect information, we would greatly appreciate the chance to make things right. Please send further details to our support team at support@bumper.com and we will immediately investigate the issue and provide you with a solution.
Once again, I deeply apologize for any inconvenience caused and I hope we can rectify this situation to your satisfaction.
Best regards,
Customer Support Representative, Bumper
This gave me what details I need like accident history, salvage history and also more details like title information
Thank you for your review Manojkumar!
They charge you for nothing, after you buy trial. Never reply to the e mails or chats. No service at all.
Hi there Remigijus,
Thank you for reaching out.
We are so saddened to hear this.
The account was created on 04/22/2024 with our $5.00 7-day trial.
Upon further review, it appears we did not receive a request to cancel prior to the end of the trial.
In that event, your account was automatically renewed to the monthly subscription.
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel.
You can contact us to cancel at any time, and will not be billed for your next billing cycle.
Please be assured that your account was canceled and you were issued a refund.
The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
If you have any questions, please feel free to contact us.
Gain trust and grow your business with customer reviews.
Vehicle History Report - Bumper before you buy!
Dear Nona,
We really appreciate your feedback and regret to hear about your disappointing experience. We assure you that customer satisfaction is our number one priority and we are always committed to providing the best service.
Regarding the charges, our team takes such matters very seriously. If there was a misunderstanding or a billing error, we would like to learn more about it and aim to resolve it as quickly as possible.
We would like you to contact our support team at support@bumper.com with the relevant details. We strive to improve our service based on user experiences and your feedback is vital in helping us achieve this.
Thank you again for reaching out Nona. We look forward to assisting you further and making your experience with Bumper a more positive one.
Best regards,
The Bumper Support Team