BuluBox

I signed up for Bulubox's monthly subscription service and loved it - not all of the products were great, but I found a few great items that I later ordered from the site. That's when the problems started, the problems being fraudulent charges on one of my cards, which I was able to trace back to Bulu Box.

Beginning in September last year, I had fraudulent charges come up every single month like clockwork. It took me a few months, but I was able to narrow my suspected vendors list down to Bulubox. The following month I didn't purchase anything from Bulubox, and no fraudulent charges were attempted, and none have been since, as I haven't been ordering from the site.

I wrote to the company to make them aware that someone at their company was obviously accessing customers' personal idenfication, and got the following generic response:

Bulu Box employs a payment processing system verified with the Authorize.Net Verified Merchant Seal. With this system, the Customer Information Manager (CIM) software allows Bulu Box to store your sensitive payment information on secure servers, simplifying payments for returning customers and recurring transactions. In using this software, Bulu Box complies with the Payment Card Industry (PCI) Data Security Standard.

Our team takes personal information security very seriously and thoroughly investigates each claim. Again, thank you for the information. We appreciate you!

Really? They appreciate me so much that I got a canned response? I hope they figured out who in their company was illegally accessing customers' card information. I'm sure I'm not the only person who was impacted.