I wish to commend Mr. Abhi for his infinite patience and matching skill sets. He resolved a vexing printer problem and malware issue while dealing with my apologies for being so unversed in hardware. Mr. Abhi was more than patient, he was understanding, most polite and problem solved despite my flawed efforts to co-operate, once even inadvertently disconnecting my phone. Because of support like this that I have come to know, I make every effort to share these experience with others. It is one of the best investments one could make. I thank you all for your efforts to help those of us who have these needs. In my case, I have important documents to complete for Monday delivery. Mr. Abhi made all of this possible. My gratitude runs deep. Harold Frank Jr., California