- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Bullrun Flag has a rating of 1.8 stars from 155 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bullrun Flag most frequently mention customer service, tracking number, and credit card problems. Bullrun Flag ranks 434th among Pet Supply sites.
This company does not typically respond to reviews
No positive highlights yet
This is my second purchase as very satisfied with make & quality of dog collar. Purchased for my 6 year old Rottweiler like the handle on side to hold when needed overall looks good on him. Also purchased 2 leashes not pictured. This time around wait time about 6 week turnaround well worth it. Support small businesses. Good Company Glad to Recommend. Will purchase again in future. David P
Quality work but highly disappointing when there's an issue with their product and they have no comment or direction in fixing the issue. I have reached out numerous times through email and calls. I have heard nothing back. We wanted to support a small business so we went with them and it's unfortunate because I could have went with another company and avoided dealing with this nonsense. Your customers should be top priority and obviously this isn't the case with them. I ordered multiple products from them and can only use one…
I purchased a flat dog collar for my dog around early April and even paid the extra $20 for a rush which claims 1 week time. I received an email on April 10th advising that my order was in the last stages of production and it will ship soon and a tracking number has been added to your order status page(Not yet shipped! Please allow a couple of days for the tracking to update).
On or around April 15th I checked for an update and saw that a tracking number had been assigned and USPS stated that a shipping label had been created and they were awaiting the item. However when I still saw no movement from this status on April 17th I reached out via phone and email. No response. The phone number provided has an automated message and a full voicemail.
I sent follow up inquiry via email on the morning of April 24 and someone responded that afternoon stating they would investigate the matter further and provide me with an update as soon as possible.
Today is April 27th and my tracking update via their website states shipped but USPS tracking still reflects the April 10th status of shipping label created, USPS awaiting item. I am aware that my interpretation of "rush" may be misaligned with theirs but at a minimum it would be ideal to just have someone communicate in a timely fashion. Supply chain delays are common and I am really understanding of that but if the item was still going to take as long as the standard shipping then I would have preferred to utilize a larger company who can handle their order volume appropriately.
Products used:
Personalized Tactical Martingale Dog Collar with Metal Buckle For Large Breeds × 1
After contacting them several times with no responses- I finally sent them a chat on their main page. I stated very clearly: when I made my purchase- and what their policy relays in shipping managment and return policies. I made it clear that they were WAY beyond the point of delivery and that if my product was not here by the end of January, I expect a full refund OR id be filing fraud on the charge and suing.
AND LORD BEHOOOLLLDDDD I receievd a notification from USPS that my product was being shipped and it should be here by Jan 22,2019 :) . Way later than Christmas. But LATE is better than NEVER. Im interested to see what my Product looks like and the quality of the patch.
Tip for consumers:
Dont. Its a waste of your money.
Products used:
none. never got any of them.
They will give you the run around but your item will NEVER arrive. Eventually created a shipping label after I complained enough but they still never sent it.
I ordered in November of 2019, and received it March of 2020. I had no update that it was on its way... it just randomly showed up.
I ordered in November of 2019. Spent about $56 on custom collars. I've been blowing up their 2 emails, and 2 phone numbers. Once the guys answered and had an attitude but said I would get them next week... that was last week! It's February 2020 and still no collars. What a sorry excuse for a business. Will have to call my bank to dispute the charges.
Gain trust and grow your business with customer reviews.
Tactical Dog Collars, Leashes and Harnesses. Personalized Quality gear at a reasonable price. Please Contact us at Support@bullrunflag.com
