Where to begin... besides starting with once upon a time and ending with NIGHTMARE! My mother is in her 60s- she moved from IL to GA to be near myself and my 4 year old- She stumbled across Budget Van Lines/Best Quality Movers because the internet must have heard her thoughts. She called and spoke with a wonderful gentleman (I believe his name was Mark) He quoted her and she was very excited. She was told that a crew would come in... pack her things. ALL OF HER THINGS... they were giving her 30 boxes... 2 wardrobes. The list went on and on. She was impressed and ready to start this part of her life. The movers showed... in a TINY box truck- 2 men... language barrier. And immediately told her the job would be $2,000 MORE dollars than she was initially quoted. At this point- she is stuck. Because she was closing on her home the next day and didnt have time to secure back up- The men were frustrated that they had to work it seemed. Let me tell you- she sold all of her furniture- she had clothes and a huge mirror 2 tvs, 2 beds and a dresser (a few other odds and ends) One of the workers leaves to get packing supplies (Why he didnt have that to begin with is beyond me) he is gone for 45 mins! He returns... they used her bubble wrap (that she purchased- her tape- and the paper that he went to pick up). They were throwing things all over... stuffing things in boxes. Not really showing care or concern for her items. I watched them box a few things and corrected them on what NOT to do (as things will break) - we cross that hurdle... her stuff is gone and in route... she was quoted a final price for delivery... $980... when the driver arrived in a HUGE semi truck. He called and told her he couldnt turn into her complex and needed to rent a Uhaul- to transfer the stuff and it would cost her ANOTHER $1,000 for that! OMG! Again. What is she to do? She needs her stuff... She asked that a manager call her back... NO CALL... They were very nice when trying to secure her business... not caring at all on the back end. Her stuff arrives at her new condo... MOST EVERYTHING IS BUSTED- BROKEN- DESTROYED! Nothing had fragile noted on it... She had a huge 6 foot tall mirror that was SHATTERED! Destroyed- the driver told her he could give her $48 for it! A $700 mirror that you DESTROYED and you offer $48 funky dollars! They broke her dresser- a shelf. A small chair that is leather has a rip down the back (it seems they opened the wrap with a box cutter and sliced it) No regard. No concern... rail roaded A SENIOR CITIZEN... it was a HORRIBLE HORRIBLE terrible experience. When she asked to speak with a manager... someone said they were aware of the situation and HUNG up on her... I felt horrible for her and will shout to the mountain tops how crooked and under handed this company is. Why do people that way?! Who treats people that are already going through a stressful time so poorly? Shame on them! Their contractors- whomever works or is affiliated... SHAME- SHAME- SHAME... I would walk each item down to GA myself before I EVER referred or used them again... a quote of $3,100 turns into a $8,000 move! AND THERE WASNT ANY REAL FURNITURE... I cant imagine if she hadnt sold her big items... that would have been $10-15,000. SHAME! Search elsewhere! THEY SUCK!

Are you all ready for this? STAY FAR FAR FAR FAR FAR FAR AWAY! This is the best advice I can give. Not only did they break the "contract" they had and made me sign multiple of times, they ruined more than have my belongings beyond repair and when called on it, laughed at me. When I signed up on this i was told my items would be delivered on 2/25. They called me on 2/24 at 630 pm and said they now needed an approval to drop off at my apartment. Let me ask anyone, what the heck am I supposed to do at 630 at night. The apartment complex is closed and now you are telling me that I cant get my items? They tell me if I want to do a live drop off it will be an additional $150 (which is where the truck driver waits for 1 hour while you unload) Well, what am I supposed to do? So Now on 2/26. I am given a window from 2-6, after multiple of calls I am told 530 my truck will show up. Also, for whatever reason they keep calling my mothers house in another state to give updates on if they will show or not. They have MY PERSONAL number, yet they keep calling another state while we are waiting. Well, its POURING cats and dogs. I realize mother nature isn't their fault. Well, 6pm rolls around, no truck and no one will call me or get back to me. I finally get ahold of someone, I explain, I'm upset, the man on the other end is just laughing. No regards to anything. Tells me my truck may not even show. Finally, he says well, probably truck will show about 645pm. Agent is still laughing and does not care whatsoever. Its now dark out, raining. Truck driver is here at 645. Tells me he was about an hour away when they said be there at 6. LIKE WOW. Ok, so I start to unload driver tells me his shift is done in 30 mins and i better hurry. WHAT? WHAT THE HELL HAPPENED TO THE HOUR I PAID FOR? So, my 75 year old mother, myself and 2 movers have never moved so far in the dark and rain. I get my items. THEY CLEARLY took my items off the truck put them back how they wanted. When loading the original day items were placed differently and strategically. They also took an additional foot (which after 6ft of space you pay another $150) which we did not on day of move. My couch, bed and Stairmaster are FILLED WITH SAND AND WATER. SAND? I need to know where sand came. Now, I know a storm came through. From what i was told this was not going to be touched, moved, no one would be in it, and rain or anything else would not be in it. After estimation my damages are well over $*******. No one has called me back, no one will respond to my emails and the one person I was able to speak to, laughed (again) and hung up on me. I am begging everyone, STAY FAR FAR FAR FAR FAR AWAY. PLEASE.