Budget Heating and Air ConditioningReviews 563

I ordered an ice maker on April 25th, 2022.
One month later I received a call from Hector to go over my order. He stated that I would receive my ice maker in 2-4 weeks. I agreed because we were planning to open our coffee shop July 1st, 2022. I received an email in the middle of June to leave a review so I got worried and called to check on the order, left a voicemail. Nobody called back. Couple days later I called and I kept being transferred to different people and I had to leave a voicemail again. I called again and asked to speak to a manager, Alexis, she told me that my order is back ordered and will arrive in 24 weeks! Not 2-4 weeks! And then she checked and said that they do have a unit in their warehouse that they could ship out but I had to pay additional shipping. I already paid my full invoice in full $3055 for the ice maker plus I also already paid $800 in shipping. She said I had to pay additional $500 in shipping because they thought it was going to be shipped from the manufacturer.
She said that Hector would call me back to figure everything out because he was assigned to my order. Hector did not call me back next day so I called a day later and Hector was so rude, the worst customer service. I just simply said that I paid the total for the ice maker and the shipping cost already. And he was really rude. He said I don't care it will not come out of my pocket, the prices have went up since you ordered, the gas prices have went up ok. I asked to talk to the manager because this guy didn't make sense. Hector said you can try but my manager will just cancel your order. Well that's exactly what happened. Two months later after I ordered, no communication on the delay, plus the extra shipping charge. My order got cancelled!
I ordered a new one from webstaurant.com and it is already shipped same week.

I would never recommend this company to anyone.
I never write reviews, this is my first. I just don't want anyone to trust a company and then two months later be left without your order that you paid for in full!

Horrible customer service and no respect for your time. Give a 2 hour window and when you ask for an eta after they are 2 hours late they don't even respond to you. So then wait another 2 hours and still no response. So made appointment with different company. Wasted whole day for them to do absolutely nothing and no response not a sorry or a common curtesy call or text to say they were behind or anything.

I purchased what was presented to be a metal return air can with insulated sides (Return Air Box, Register Boot 24" x 12" R6). The air can ended up having the entire top side made of soft fiberglass, i. E., no metal whatsoever. The soft top is weak and continuously sheds fiberglass, a dangerous/damaging situation under return vacuum. The website description is incorrectly worded and the photo is misleading. Hopefully they change their website description. Budget customer service is unwilling to accept any responsibility for their errors and now I am stuck with this item and out of money for the part plus shipping.

I would recommend working with Budget for sure! The first unit we ordered was going to be on back order for some time. They found us another comparable unit and delivered within 2 weeks time.

Purchased a 'normal' system: 5ton 15seer Rheem HP w 10kW. Next day later get some BS email: write us saying this is for sure what you want. Ok?! Fine. Two days later, a phone call, on a Saturday, saying we want to chat w you about shipping and warranty. Fine. Obviously closed on Sat, I call back on Monday (+5 days out now). This call is being recorded, etc. WTH? I am buying HVAC equipment, not committing insurance fraud... Two more days, nothing ships, call back 3 more times, eventually they cop to each half being in different states, no idea when it could ship, unless I pay an extra $400 (essentially double shipping). Uh, no. Bear in mind the CC was charged the day of the order. Great operation y'all running there folks; disappointing after a successful buy from them 4 years ago. Cancelled. Never again.

Andrew Lynch was the "Bomb". Exuded the utmost in Service and Professionalism.
Definitely made Budget look like Champs.
Will purchase from again.

Still waiting on a response, but the unit was damage and noted before delivery driver left. However I will say the company was very helpful during the purchasing stages. I will update my review once this handling damage is addressed.

Great company, 3rd time ordering, in past 20 years. Prompt, and easy to work with. Good products. I highly recommend

Budget is focused on the homeowner. I have purchased two systems and staff is always helpful and knowledgeable on the phone. I recommend to everyone.

Easy to navigate website, fast shipping, and the part was exactly correct. Installed without issue and my heat is up and running.

Bought a complete system and they shipped it with the shipping company they use and chose. When units arrived I cut away plastic but the thick cardboard protectors on the corners was hiding major corner crease and a missing filter cover, I did see some ripples in the cabinet but didn't realize it had been mishandled somewhere along its trip. I contacted Budget, Lavina, and gave her all the details only to be told she was sorry and it is basically not their problem, its between me and the shipping company. Keep in mind they hired the shipping company, I didn't choose them but now its my problem, we all know the shipping company is going to tell me to go jump in the lake or too bad... but please don't make the mistake I've made to trust this is a company that does the right thing because they will not. I ask to speak with the general manager and he pretty much told me good luck and its not their problem, he then tried to get me to cancel my PayPal case and he would send me some missing screws and i shouldn't worry about the damage because it was cosmetic. If someone backs into your car fender and cruses it it, its cosmetic but that don't mean they shouldn't be responsible for having it repaired. Be warned, they have no integrity and no ethics, so if you are one of the lucky ones that their 3 rate shippers don't crush you equipment you should thank your lucky stars.

Ordered a coil, was told that it would get to our shop 2-4 days. It went from Houston to Dallas and sat there for almost a week. The original shipper farmed it out a different carrier. I could not get any satisfaction from the original carrier or the second carrier, just told to wait. It finally arrived a week and day after it was shipped, after I had to cancel our job. I reached out to Budget on the forth day, and it has been crickets, besides the continued emails asking for a review. This is the second review I have put in, maybe I will hear from somebody after this one?!?!?