• Brooks Sporting

Overview

Brooks Sporting has a rating of 3.2 stars from 17 reviews, indicating that most customers are generally satisfied with their purchases. Brooks Sporting ranks 7th among Running sites.

  • Service
    2
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1

What reviewers want you to know

Positive highlights

  • I've had a pair of Brooks shoes for a while now, and they've been great shoes.

Critical highlights

  • Their customer service fell flat online as well as when I called to get my problem resolved.
How would you rate Brooks Sporting?
Top Positive Review

“Best Shoes Ever”

Joyce R.
2/12/18

Took advantage of the free ship prior to Christmas and wanted to try these shoes. Couldnt be happier! They have extended sizes and widths, which helps accommodate everyone in my family. Loved them so much that I got a pair for all of us. A bit pricey so it will be a while before I get another pair, but you cant beat the comfort

Top Critical Review

“Terrible experience, both the shoes and customer service”

Casual R.
2/22/21

The mesh upper of my Ghost 13s has shredded at the flex points of the toe-box, after just a few months of use. I run a road 5k once or twice per week, at best, and use the shoes for nothing else. Customer Service (and their mysterious 'Footwear Specialists') are claiming I've used the shoes for cycling (I don't even own a bike) and refusing to admit an issue with their product. I've never bought Brooks before and never will again. Just heartened in a way to see that other reviewers have had the same experience (sorry guys).

Reviews (17)

Rating

Timeframe

Other

Reviews that mention popular keywords

shoes (10) customer service (4)
Thumbnail of user joycer23
4 reviews
17 helpful votes
February 12th, 2018

Took advantage of the free ship prior to Christmas and wanted to try these shoes. Couldnt be happier! They have extended sizes and widths, which helps accommodate everyone in my family. Loved them so much that I got a pair for all of us. A bit pricey so it will be a while before I get another pair, but you cant beat the comfort

Thumbnail of user jaym325
2 reviews
0 helpful votes
February 11th, 2019

I purchased a running jacket, and it arrived quickly. I loved it. Best running jacket ever. Had a small issue with the zipper, and Jim in Customer Service IMMEDIATELY resolved my issue. I'll definitely buy more from their site- great customer service!

Thumbnail of user dennisa38
1 review
1 helpful vote
October 12th, 2017

For the past eighteen months, on the advice of my podiatrist, I have been wearing (every day) my Brooks Runners. They are still in good shape, but I felt that I needed a supplementary pair for an upcoming trip abroad. The order was filled through the Australian web-site in less than three days at about half the price I had paid for my original pair. The new shoes, the same type seem even more comfortable than the original pair.

Thumbnail of user katies28
20 reviews
69 helpful votes
February 8th, 2016

I've had a pair of Brooks shoes for a while now, and they've been great shoes. They have plenty of support for my sensitive arches and they're just great running shoes overall. However, the reason I wanted to write a review for them is more related to their customer service. I've never ordered from the website (I bought the shoes in-store), but I did email the company once, telling them how I liked the shoes and asking for a bumper sticker (I collect them). They quickly replied, and they were not only quick but also extremely friendly. They told me they'd send me some Brooks fan stuff. Just about 3 days later, I got a package in the mail of a Brooks beanie, two stickers, a bracelet with the logo, a little bag with the "run happy" slogan, and a temporary tattoo. I'm very impressed.

Service
Thumbnail of user joand22
6 reviews
4 helpful votes
November 2nd, 2015

I am on my feet all day. I have wide feet. I chose Brooks because they are the best shoe there is. I am 55 years old and have never come across a better shoe. The customer service team is fantastic. They stand behind their product! I will never buy another running shoe again! Thank you Brooks!

Thumbnail of user thomasb146
4 reviews
8 helpful votes
February 9th, 2016

One of the best running shoes I have ever had!

Thumbnail of user janetw14
19 reviews
92 helpful votes
January 15th, 2014

Because of my foot problems, I need to wear Brooks Addiction 10 motion-control running shoes at all times, even at home, but it's almost impossible to find them in my size anymore. I finally found them here - and at an unbeatable price! Service was excellent, too. I received my shoes just three days after placing the order.

Thumbnail of user karenm49
7 reviews
19 helpful votes
March 13th, 2013

If you need really great running shoes, this is the place to buy them. They have a wide variety of shoes to fit your personal needs. A while ago, I got some running shoes that are specifically designed to have better grip for trails. I had difficulty finding a similar product elsewhere. Then, recently, I bought their new pureproject running shoes. These are awesome for running at the gym. They feel like you are running on air. They are designed to create a more natural feel. This is a great store. They offer very unique running shoes that you can’t find easily anywhere else.

Thumbnail of user christinat5
9 reviews
12 helpful votes
November 4th, 2013

I was very pleased that the production time and shipping have worked so smoothly.

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About the business

Brooks designs superior running shoes and apparel for men and women. Free shipping and free returns. Brooks Running

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