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  • Brooks Sporting

Brooks Sporting

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Overview

Brooks Sporting has a rating of 3.2 stars from 17 reviews, indicating that most customers are generally satisfied with their purchases. Brooks Sporting ranks 14th among Running sites.

  • Service
    2
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1
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What reviewers want you to know

Positive highlights

  • I've had a pair of Brooks shoes for a while now, and they've been great shoes.

Critical highlights

  • Their customer service fell flat online as well as when I called to get my problem resolved.
How would you rate Brooks Sporting?
Top Positive Review

“Best Shoes Ever”

Joyce R.
2/12/18

Took advantage of the free ship prior to Christmas and wanted to try these shoes. Couldnt be happier! They have extended sizes and widths, which helps accommodate everyone in my family. Loved them so much that I got a pair for all of us. A bit pricey so it will be a while before I get another pair, but you cant beat the comfort

Top Critical Review

“Terrible experience, both the shoes and customer service”

Casual R.
2/22/21

The mesh upper of my Ghost 13s has shredded at the flex points of the toe-box, after just a few months of use. I run a road 5k once or twice per week, at best, and use the shoes for nothing else. Customer Service (and their mysterious 'Footwear Specialists') are claiming I've used the shoes for cycling (I don't even own a bike) and refusing to admit an issue with their product. I've never bought Brooks before and never will again. Just heartened in a way to see that other reviewers have had the same experience (sorry guys).

Reviews (17)

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shoes (10) customer service (4)
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Heedy L.
1 review
1 helpful vote
“Don't order e-gift cards from their site!”
March 1st, 2019

Their customer service fell flat online as well as when I called to get my problem resolved. At no point in the conversation, was there an apology in the delay of delivery of the e-gift card nor was there a thank you for contacting Brooks running. I still do not know why the e-gift card was never emailed after 7 days of purchase. If I did not contact customer service, the gift card would have not been delivered and Brooks running would have kept my money. This is not a good business practice! The lack of empathy and entitled attitude that the representatives display is shameful! I did thank the phone representative for her assistance, she replied with a "um hmm". The courteous answer would be you are welcome and thank you for calling Brooks running.

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About the business

Brooks designs superior running shoes and apparel for men and women. Free shipping and free returns. Brooks Running

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