Britbox

My mother was charged in May 2020 $69.99, her Visa account said BritBox, not Apple Pay. She bought a subscription through Apple in Aug. 2019. I went online to Britbox.com and got her logged in and it said she had a subscription via Apple. I am on my 4th call to Britbox and the call kicks me out after a 20 minute wait (I was "3rd" in line). Why are they billing her twice? The Apple subscription is to be renewed Aug. 2020 and I went ahead and cancelled it for her.

I got this because Netflix was getting rid of the shows I liked.
Now that I have it I noticed that the seasons of shows are not all there, some have 3-4 episodes missing, not to mention some shows I like only have 4 of 8 seasons the other ones say you have to buy!
I didn't get this program to have buy other programs to see what I was supposed to get from Britbox.
If a series has 6 seasons I would think that you would get all, not some!
John W
Ma. USA

I canceled my subscription to prime in April of this year, and that also canceled my Britt box. I got a confirmation email that Britbox is canceled, but I was still being billed for it. I contacted customer service who told me I had two subscriptions, which I didn't, under the same email. I sent him a screenshot of the cancellation from britbox I sent him a screenshot of my TV showing that I could not login, It was subscribe payment screen. I asked for a screenshot of the screen he was looking out indicating I had a second account he would not send it.
I ended up contacting my bank they put a block on BritBox for year so they would not be able to charge me again my bank is returning my money and they are going to pursue BritBox for it.
The worst customer service!

I noticed on June 4th that I was being double billed. Now I had not noticed because it can take 3-5 days for the 6.99 payment to process. I had this service almost 3 years. However I went to cancel my subscription just for the summer months and noticed it did not cancel after reviewing my billing history I had been charged twice a month for the last year and 3 times I. October. I got a ticket number got a return email on the 10th asking for patience now customer service is never available and I have be issued a new ticket number. I'll just stick with acorn

Signed up directly with Britbox after a temporary trial was offered on Amazon Prime. Everything was fine on Amazon, but once I signed up directly on Britbox, severe issues with audio quality and poor video quality. Audio sounds like its very tinny and not even stereo. Asked them if I could switch my subscription to Britbox through Amazon, and they said no, so I'm stuck for a year with a subscription that provides horrible quality.

Wonderful programs if you could watch them. We have 50bps Internet speed and it takes an average of 15 minutes to get to watch list and another 5 minutes to get program to load and then it buffers all the way through. Don't have the problem on other streaming platforms

I've been a loyal Britbox subscriber on Amazon Prime for over a year. But Bribox's refusal to make episodes 3 to 6 of Shetland Season 5 available is causing me to cancel my subscription. The company seems insensitive to the needs of its customers. It's May 11th and episodes 1 and 2 of Shetland Season 5 were released in February.

I subscribed to this service so that I could watch Eastenders. I became addicted to this program when it aired on PBS. PBS discontinued it, but I was able to watch it on BBC America. The, despite a lot of pleading by watchers, BBC America discontinued it. I thought that I would never see another episode again. Then I found that Britbox aired Eastenders. I was sold. I read some of the negative comments, but I really have not had those issues. I would have given my review 5 stars, but the customer service is really bad.

Tried to sign up through ROKU. Ran me in circles technically. Tried to sign up off laptop. Ran me in circles technically! Called Brit Box technical support. Ran me in circles! Told me that I wasn't technically sophisticated enough. Blamed ROKU as being too complicated for BritBox. Of course, I have never had a problem joining other streaming channels through ROKU. Colossal waste of time. Use Acorn, easy to subscribe and fun to watch.

Lots of really old Brit tv, which I've already seen. However, lots of shows with no closed captioning which makes me reconsider keeping a subscription. I can't really understand some of the British accents and closed captioning really helps. There are some shows I would like to see but if I can't get closed Captioning, I will let this subscription expire.

Today is 3-22-19 (Friday) & I just found out there are NO episodes for Friday. This has happened before on Coronation St. No explanation if offered by Britbox-just no episodes. Customer service has no answer about this.

Why can't Britbox send a message across the screen when they are NOT broadcasting a current episode of Corontion St? I can get this on HULU also with my subscription. There is NO special holiday in England today-I have checked.