I assume BritBox wants to compete with other streaming services such as Amazon Prime and Netflix. It needs a few tweaks to make it worthy of its excellent content. Worst is the difficulty returning to a show one has temporarily left. It should be possible to return to the show in your Continue Watching location and to find it paused at the point where you left it. But when you return, you have to find your place again starting all the way from the beginning of the show or episode. This is very unsatisfactory. You may not remember exactly where you left off, and will keep saying "Oh no, I've seen this bit" and then it's fiddly to keep moving on. The tiny button at the bottom of the screen is very tricky to find your place with and you will probably have many attempts! There is an alternative: forget about the Continue Watching slot and scroll through where all the shows are listed and find yours again there. There is a resume button to give you hope. But, unfortunately it takes you back to the beginning of the show about 75% of the time so you're mostly no better off. This is so frustrating, the more so because you have to fiddle your way past the show's introduction all over again. There should be a SKIP INTRO facility like Netflix has, especially important when watching consecutive episodes. Also like Netflix, there should be 20 second rewind and fast forwards facilities to make navigation within the shows easier, whatever the reason. Add to this black screens with continuing audio and unsynchronised subtitles and this streaming app is way below the expected standard.
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