• BrighterBlooms.com

BrighterBlooms.com

Overview

BrighterBlooms.com has a rating of 4.0 stars from 4,083 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BrighterBlooms.com most frequently mention customer service, good condition, and new growth. BrighterBlooms.com ranks 2nd among Plants sites.

  • Service
    844
  • Value
    32
  • Shipping
    31
  • Quality
    3596

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 85.7%
Positive
12
Neutral
0
Negative
2

Instant Feedback

21,512 reviews

37
See all photos

What reviewers want you to know

Positive highlights

  • They are all growing well - a Miss Figgy fig tree, a kumquat, and a tea plant.
  • The shopping experience was great and products are great.

Critical highlights

  • Customer service is sending a new plant in the spring to guarantee no issues with winter weather..
  • ONE PLANT UPSIDE DOWN ROOT BALL UNCOVERED, BOX WITH THE SOIL LOSE INSIDE.
How would you rate BrighterBlooms.com?
Top Positive Review

“Alicia assisted me with my problem and went way beyond...”

Patricia S.
5/7/24

Alicia assisted me with my problem and went way beyond to make me happy! Forever committed to this company because they truly CARE about making customers happy. I don't see that very often anymore!

Top Critical Review

“I was sure that paying $100 for a gardenia plant it...”

Joseph Z.
4/2/24

I was sure that paying $100 for a gardenia plant it would be similar to the gardenia tree that would have buds on it or close to budding. I've had two or three gardenia trees which are out of stock on and they never live. So I thought I would try the Gardenia bush. It'll take all summer for it blooms. So that's why I'm unhappy and not satisfactory to me. I am very disappointed.

Reviews (4,083)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (842) fig tree (91) shopping experience (288) fruit trees (94) avocado tree (65) apple tree (70) root ball (51)
Thumbnail of user aprils1108
1 review
0 helpful votes
May 16th, 2022
Verified purchase

Trees arrived on schedule. Granny was wilty and hasn't recovered, all the leaves have now turned brown, but I'm hoping it's only transplant shock. Gala was perky and, except for a bit of frost damage, is still doing well.

Reason I chose this business:

I have an avocado tree that I had purchased previously that has been doing well.

Reason I chose this product:

I wanted more trees

Quality
Thumbnail of user ricl20
1 review
0 helpful votes
May 20th, 2022
Verified purchase

Received order in good time and condition. Planted all items within one week. Everything is alive and thriving at this time. I will shop here again.

Quality
Thumbnail of user flowerfairyg
1 review
0 helpful votes
August 12th, 2021
Verified purchase

After a very delayed shipping time, I received my dwarf meyer lemon and key lime bushes in perfect condition. Questions to BrighterBlooms were answered very quickly. They're very healthy looking plants and are doing well.

Quick response to my question was emailed to me - thank you.

Reason I chose this business:

BrighterBlooms was one of the only shippers to FL that had the dwarf varieties available.

Reason I chose this product:

I need dwarf because of the small size of my yard.

Service
Quality
Thumbnail of user tracyb1036
1 review
0 helpful votes
March 8th, 2022
Verified purchase

Five of the 6 trees arrived nicely wrapped and in healthy condition. One was damaged and they promptly replaced it, no questions asked. Great product and costumer service.

Great customer service

Service
Quality
Thumbnail of user jeffp897
1 review
0 helpful votes
August 4th, 2021
Verified purchase

I ordered a grafted weeping cherry tree (7 foot) that was delivered with a number of broken branches. I received a very timely response from Brighter Blooms customer service, and we're watching the tree to see if it recovers.

So far, very happy - we'll see how it goes if my tree dies and I need a replacement.

Reason I chose this business:

Only online vendor who was offering a weeping cherry tree.

Reason I chose this product:

Weeping Cherry trees are beautiful.

Service
Quality
Thumbnail of user janetl767
1 review
0 helpful votes
May 8th, 2021
Verified purchase

I am very pleased with my purchase of hibiscus tree, vanilla strawberry hydrangeas. Very beautiful! I did have a vanilla strawberry hydrangea at previous home and it produced the most beautiful flowers that I had to get another for my new house. Hibiscus tree had several blooms already!

Reason I chose this business:

I had purchased azalea bushes in past years and was very pleased with plants. Very well packaged.

Quality
Thumbnail of user dianah321
2 reviews
0 helpful votes
June 6th, 2021
Verified purchase

I ordered flowers for my mom the day before Mother's day. As it was last minute, I had few options but found a local company and ordered a gorgeous bouquet. She got a call to make sure she'd be home and the delivery of exquisite flowers. Very happy with the purchase despite my ordering the last minute from another country.

Quality
Thumbnail of user robertc4305
1 review
0 helpful votes
June 13th, 2021
Verified purchase

I received my dragon fruit with no issues, it qas healthy and transferred well. It is now growing more shoots

Reason I chose this business:

I heard of the good review's

Reason I chose this product:

I wanted to grow dragon fruit

Quality
Thumbnail of user jackyd14
1 review
0 helpful votes
May 15th, 2021
Verified purchase

Ordered my mom a lemon and lime tree over two months ago. The lime tree was delivered so late and wasn't the size I ordered. The lemon tree is STILL missing in action. Hasn't shipped? No updates what so ever. Next to impossible to get an actual customer service person on the phone. My mom has cancer and lemons are the only thing that makes her food taste good. No sister and I wanted her to have her own lemons and limes to look forward to. Because she is confined to her home, alone. We can't see her... because her immune system is compromised - never mind in a pandemic. You sent the Card with only half the order — which explained why she was getting a lime AND A LEMON tree — except only one showed up. This was supposed to be a special gift - and she read the card so excited. Only to be just as confused as I am about this company. Awful. So wildly upset with this entire experience. This company is not what it seems. Do not do business with them. I never will, ever again.

Order # *******

Tip for consumers:
Don’t use this site.

Thumbnail of user cassidym32
Cassidy M. – BrighterBlooms.com Rep

We are so so so very sorry to hear this and are reaching out privately to assist you further.

Thumbnail of user robertd3004
1 review
0 helpful votes
September 24th, 2021
Verified purchase

Don't use fedex. Package was damaged. Delivery was late. Hoping the plants will survive the stress of late delivery and being delivered upside down without any dirt in them. Would like to order again but not sure about fedex

Reason I chose this business:

Friend recommended.

Reason I chose this product:

Pretty, different from typical plants in my area

Quality
Thumbnail of user williamb4873
1 review
0 helpful votes
November 2nd, 2022
Verified purchase

Plants looked healthy enough, but just my luck - one said 3-4 feet tall. Mine barely measured 3 feet-The other claimed 4-5 ft tall- mine almost reached 4 foot. Is it just my luck or is there some reason I literally got the short end of the stick on both trees I ordered? The Bloodggod looks really good still- still holding out judgement on the other Coral Bark. Leaves turned within 3 days- not sure if its dying or if its fall.

Thumbnail of user michaels7173
1 review
0 helpful votes
September 29th, 2021
Verified purchase

Great customer service. The tree was quite scrawny and delicate with most of the leaves fallen off in the box when I received it... it seems healthy enough, so I guess that's what matters most.

You guys expedited the shipping a bit. Very helpful.

Service
Quality
Thumbnail of user jamess6681
2 reviews
0 helpful votes
July 1st, 2022
Verified purchase

My wife has a soft spot for Dogwoods, so for Mother's Day the kids and I picked out four different ones from your selection. They arrived in great shape. We chose the 4'-5' height selection. They were planted the next day and they are doing great. My wife was very pleased to receive them for her special day.

Reason I chose this business:

Web site friendly and informative.

Reason I chose this product:

We love the style and look of the tree.

Quality
Thumbnail of user michaelb8639
1 review
0 helpful votes
July 16th, 2022
Verified purchase

Very happy!

I had ordered a rose of Sharon over a year ago and bought the insurance. The rose of Sharon never blossomed this summer and brighter blooms honored the warranty even though I went past the one year. I have ordered a different shrub in hopes it will be more hearty. Thanks brighter blooms for working with me!

I loved the fact that brighter blooms always picked up the phone quickly So I could discuss the issues I was having with a rose of Sharon that I purchased. They encouraged me to hang in there and in the end when the shrub did not survive they honor the warranty and helped me through the process of giving me a credit so I could order something different.

Service
Quality
Thumbnail of user andreas1600
1 review
0 helpful votes
April 7th, 2022
Verified purchase

We ordered a live plant and got it why sooner than I thought we would. It was packed carefully and I received texts frequently on the progress of shipment. Great details on how to replant.

Thumbnail of user georgiah146
1 review
0 helpful votes
April 4th, 2022
Verified purchase

We are very happy with all 4 of the plants we purchased. All were packaged well, arrived safely, and are full and green now with new growth showing. I will definitely order from Brighter Blooms again. Great experience!

Reason I chose this business:

I researched the company online and was pleased with the plant choices and reviews.

Reason I chose this product:

They all suited my family's needs.

Quality
Thumbnail of user galinac5
1 review
0 helpful votes
May 5th, 2021
Verified purchase

My order ( a fig tree) came on time, very well packed and in an excellent condition. I replanted it right away and now, it's thriving!

Quality
Thumbnail of user deannaj94
1 review
0 helpful votes
October 6th, 2021
Verified purchase

I planted immediately due to was very surprised how they were packaged. Crammed in small box and pretty much dead looking. Now have to dig them up because they are almost all the way dead.

Thumbnail of user rachels318
Racheal S. – BrighterBlooms.com Rep

We are so sorry to hear how your plants arrived! We have reached out privately to help make this right!

Thumbnail of user coryp86
1 review
0 helpful votes
May 14th, 2021
Verified purchase

This is the first time I ordered a tree by mail. It arrived in time, looked very healthy and would order from Brighter Blooms again!

Reason I chose this product:

I couldn't locate what I wanted locally.

Quality
Thumbnail of user beckyb471
2 reviews
0 helpful votes
June 19th, 2022
Verified purchase

Recieved in timely manner. Packaged perfectly but Crushed in shipping and new FedEx delivery young man had spit chew in one box and threw other at my dog and said he dont like dogs. No fault of provider tho. Broken branches and now leaves are falling off.

Reason I chose this business:

I heard they had beautiful trees

Reason I chose this product:

I have perfect soil as well as space for these.

Quality
Thumbnail of user vickim552
1 review
0 helpful votes
July 25th, 2022
Verified purchase

I purchased an avocado tree. The tree came looking under the weather. We planted and did as instructions said, then it died anyhow. I called the number in package. They told me to send an email with pictures. I did. Then I received an email that told me they had a problem opening the pictures. I replied with new pictures. Then I received another message that they couldn't open them. I have been trying to get this taken care of and get a healthy plant for my garden. I just want to have my tree, healthy!

Thumbnail of user rachels318
Racheal S. – BrighterBlooms.com Rep

We're very sorry for the issues you experienced getting photos to come through to us! It looks like we've been able to help and have a replacement on the way!

Thumbnail of user lettieb2
1 review
0 helpful votes
February 26th, 2021
Verified purchase
• Updated review

I've wanted to order a citrus cocktail tree ever since I knew they existed. I've finally purchased one and I've only had it for a couple of weeks and it is thriving. I've got leaves and flowers already. I'll have to update you when I get my 1st fruit. Received it in great condition and within 2-3 days.

Reason I chose this business:

The company emailed me that a product I wanted was back in stock.

Reason I chose this product:

I’d been on a waitlist for this product to return.

Quality
Easygoing
February 5th, 2021
Verified site experience
• Previous review
Reason I chose this business:

The company emailed me that a product I wanted was back in stock.

Reason I chose this product:

I’d been on a waitlist for this product to return.

Thumbnail of user sarahd1672
1 review
0 helpful votes
April 19th, 2022
Verified purchase

I was a little worried because the shipping took longer than I expected, (for a plant, but quick in general) but the Pink Variegated Lemon Tree I received is beautiful and so healthy. Very happy with my purchase!

Quality
Thumbnail of user kathrynj284
1 review
0 helpful votes
July 8th, 2022
Verified purchase

Upon receiving my tree, the leaves were crispy and now all of them have fallen off. I'm hoping this little tree survives after the transplant shock it's going thru, because in a couple years it should be a beautiful tree.

Reason I chose this product:

I wanted a tree with color.

Quality
Thumbnail of user sarahq327
1 review
0 helpful votes
May 23rd, 2021
Verified purchase

I ordered 8 trees, a combination of 3 different types. 5 out of the 8 arrived looking healthy. The dogwood trees I ordered looked wilted and distressed. I planted them all the day after they arrived and all are thriving now. About half of the leaves on the dogwood trees ended up dying and falling off, but it's been about 3 weeks since I planted them and they look healthy now.

Reason I chose this business:

My dad ordered from this company before and liked it.

Reason I chose this product:

I just cleared some land to build a house and I wanted to start a privacy border between myself and the neighbors.

Quality

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Company Representative

Thumbnail of user justinf21
FGT C.
Typically responds within 23 days

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