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Bricktrainshop has a rating of 1.0 star from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. Bricktrainshop ranks 1005th among Electronics sites.
I ordered what I thought was a batman lego set for my 5 year olds birthday. After ordering, realized it was just the "manual" (for $90 by the way) and not the complete set of legos. Contacted them even before the item arrived and questioned what I needed to do to return item. Sent item back as soon as it arrived in a USPS priority envelope having never opened the package from btrain. Now it has been over a month and they have not received the package back. After doing more research, this is a all too common practice of this company. There last response was I should have sent package back with tracking/signature confirmation etc. I am chalking up the $90 loss to my not doing what they suggested and have no way of proving they recieved item. (I have shipped over 40 packages in last 2 months and ALL of them arrived to their destinations with no problems. Funny how this one mysteriously disappeared... DO NOT ORDER ANYTHING FROM THIS SITE! DO SOME RESEARCH AND YOU WILL FIND OUT THEY DO THIS OFTEN! I HOPE YOU LEARN FROM MY $90 MISTAKE AND ALL THE OTHERS I DON'T EVEN KNOW ABOUT.
I have a similar story to the others. I was mislead by deceiving product advertising to purchase a lego set when they were really selling only the USED instruction manual for $50, which happens to be the same price of the set. There were at least 10 photos of the lego set on the product description page as if they were selling the full set. No where on the page did they clearly state that they were only selling a manual and not the actual set. I quickly became aware of my mistake and tried to contact customer service to revoke my order. They quickly shipped the order $19.00 media mail (when media mail for a manual is under $2.00) 2 days after I contacted them to cancel. They are unreachable by phone. If you return the manual using their policy, they will eat you for shipping and charge a 15% restocking fee. They basically make $25 off each person they scam, this is probably a significant portion of their company's revenue. The best way to deal with them is to file a dispute with your credit card company to get the charge revoked. Keep email and phone records it will help your claim. I am in the process of investigating a legal action against this company. PLEASE DO NOT DO BUSINESS WITH THEM!
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