• BracketsRus

BracketsRus

Overview

BracketsRus has a rating of 4.39 stars from 271 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BracketsRus most frequently mention next day, good quality, and fast delivery. BracketsRus ranks 49th among TVs sites.

  • Service
    41
  • Value
    40
  • Shipping
    40
  • Returns
    17
  • Quality
    39

This company does not typically respond to reviews

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What reviewers want you to know

Positive highlights

  • Tv bracket was a doddle to fit, especially with the built in spirit levels, nice and sturdy construction.
  • The Wall Bracket for my LG TV arrived within 2 days of ordering.

Critical highlights

  • It is not possible to speak to customer service except by email.
  • They claim on the website "Free 24 Delivery" but I am still waiting after 3 days.
How would you rate BracketsRus?
Top Positive Review

“AMAZING”

Kiara J.
5/18/20

First off the website was easy to use and has a huge selection of TV brackets at amazing low prices After ordering the wrong TV bracket I panicked but with their outstandingly good Customer service the problem was resolved and I received my bracket the next day, I also received a part refund that came through a lot faster than expected, The quality of the product was also to an amazing standard, I would definitely recommend.

Top Critical Review

“APPALLING CUSTOMER SERVICE”

steven m.
1/12/23

I am not sure that this company exists It is not registered anywhere It does not have a customer service phone line, only a form to fill in to get back to them that they do NOT reply to. I am still awaiting hearing back and awaiting to see if I will actually receive the bracket I paid for!

Reviews (271)

Rating

Timeframe

Other

Reviews that mention popular keywords

tv bracket (25) customer service (19) wall bracket (14) excellent service (11) day delivery (12) great product (13) right bracket (6) fast delivery (19) 24 hours (4) great service (11) excellent product (8) quality product (10)
Thumbnail of user kiaraj8
1 review
0 helpful votes
May 18th, 2020

First off the website was easy to use and has a huge selection of TV brackets at amazing low prices After ordering the wrong TV bracket I panicked but with their outstandingly good Customer service the problem was resolved and I received my bracket the next day, I also received a part refund that came through a lot faster than expected, The quality of the product was also to an amazing standard, I would definitely recommend.

Thumbnail of user suzanneb273
1 review
0 helpful votes
April 27th, 2020

Wonderful service in this very demanding lockdown time. Bracket was sent out so quickly, and whilst we were prepared to wait a while, it came the next day. Very good quality, solid bracket, clear instructions. Very happy!

Thumbnail of user stevenm2556
1 review
0 helpful votes
January 12th, 2023

I am not sure that this company exists
It is not registered anywhere
It does not have a customer service phone line, only a form to fill in to get back to them that they do NOT reply to.
I am still awaiting hearing back and awaiting to see if I will actually receive the bracket I paid for!

Products used:
A BRACKET NOT RECEIVED YET

Thumbnail of user karins46
1 review
0 helpful votes
September 24th, 2019

Great service! Having bought a bracket from them 9 years ago, which was a good price, arrived promptly and perfect for the job, I contacted them last week about hanging a different tv on it and they could not have been more helpful. They responded immediately, advised me on everything I needed to know and generously sent me additional screws for the new tv.

Thumbnail of user walterd61
1 review
1 helpful vote
March 10th, 2019

Brilliant, Speedy efficient service... nothing was too much trouble to ensure satisfaction. Additional part required to complete my original order was dispatched and arrived just 24 hrs later. Well done.
W. J. D. Canterbury.

Thumbnail of user richardc1038
1 review
0 helpful votes
October 3rd, 2019

Wanted a sturdy wall bracket to support my new tkitchen tv and found the ideal one on BracketsRus.

Ordered it on a Sunday and it arrived on Tuesday morning post free.

It is a great product at a very reasonable price, and was received in record time - very well done.

If only all purchases could be this easy!

Thumbnail of user leel212
1 review
0 helpful votes
November 15th, 2019

Fantastic service, even though I havent bought anything for over ten years from them they still go the extra mile. I am on my 3rd TV on the same bracket and they sent me some screws on next day delivery free of charge to help me out

Thumbnail of user elizabethd864
1 review
0 helpful votes
December 8th, 2020

Awful company to deal with- no address or phone numbers given anywhere! Need to return an item but can't as I can not contact them to find out their address m! The only way of contacting them is via their suspect ‘One for everything' online form - which is never read and I don't believe goes anywhere! Absolutely disgraceful - I'm warning people NEVER order from these people! I've reported them to Trading Standards!

Thumbnail of user lisah1357
1 review
0 helpful votes
June 22nd, 2020

I have ordered two brackets now from 'BracketsRus' & both have arrived quickly & safely. I would definitely order again if I need anymore in the future.

Thumbnail of user tome114
1 review
0 helpful votes
May 1st, 2018

Found the bracket I needed quite easily on the website and it arrived within 24 hours. Second time I've bought a bracket from them and both good quality. Latest one a bit fiddly to assemble (2 hands not quite enough!) but nice & sturdy.

Thumbnail of user daver506
1 review
0 helpful votes
August 22nd, 2020

Order delivered in well less than 24 hours, don't know how they did it. Item exactly as described and fitted tv perfectly

Thumbnail of user glennh57
1 review
0 helpful votes
April 27th, 2018

Fast delivery - straight forward install. My second purchase with Bracketsrus and just as good as the first! Highly recommend!

Thumbnail of user carolem82
1 review
0 helpful votes
January 10th, 2019

Good sturdy product, fast delivery, easy to get hold of by phone when I had a query and quickly got back to me.

Thumbnail of user nickj65
1 review
0 helpful votes
January 16th, 2018

Really good on the phone; I've used them several times; They provide good brackets that arrive promptly; twice I had to change a bracket due to my fault (I measured it wrong and the other was because I dropped the TV) and they changed the first and refunded the second promptly with no issues; Excellent service. Very happy with them

Thumbnail of user dawnp68
1 review
0 helpful votes
April 27th, 2018

Our first time ordering, super fast delivery and easily installed, I would highly recommend you guys, and the customer service team were extremely helpful too.

Thumbnail of user richarda243
1 review
0 helpful votes
April 27th, 2018

TV Bracket arrived in good time packaging was seriously damaged but all parts were intact.
Now installed and looks good, would use BraketsRus again
Thank you.

Thumbnail of user billj135
1 review
0 helpful votes
May 8th, 2018

Great customer service on correct product selection for ordering and competitive price.
Set my mind at rest that I was ordering the right thing.

Thumbnail of user lawrencep348
1 review
0 helpful votes
December 13th, 2022
Verified purchase

I thankfully received the bracket a few days later than expected. Was worried at first. But glad it arrived. All parts are there as per the instructions. Putting it up now.

Tip for consumers:
Delivery time may take a few additional days

Products used:
A TV wall bracket

Service
Value
Shipping
Returns
Quality
Thumbnail of user chrise139
2 reviews
0 helpful votes
April 27th, 2018

My TV wall bracket was delivered promptly and was easy to assemble in about 30 minutes, would use them again.

Thumbnail of user tonyb188
1 review
0 helpful votes
April 27th, 2018

I have fitted the bracket on the wall of a new extension which has thermalite block walls. This is not a complaint but these blocks are not suitable for the fittings supplied. I used threaded studs which I set into the walls and have made a very secure fix for the 55 tv. The bracket is superb and although quite pricey I think it is well worth it

Thumbnail of user davidm863
1 review
0 helpful votes
April 12th, 2018

A really informative, comprehensive and helpful website, making ti wasy to choose the right bracket for your job.
AND
The keenest prices and best quality products and service around.
I cannot fault them.
Thank You BbracketsRus.

Thumbnail of user simond70
1 review
0 helpful votes
April 27th, 2018

No problems at all, came as promised, does the job and is what it said it was. Will happily look on the website next time i need to order a similar product

Thumbnail of user anthonyp150
1 review
0 helpful votes
April 27th, 2018

Very professional company, despatch time was second to none, got brackets delivered to my home address, within 24 hours, and as I live in Scottish Lowlands that was pretty good, better than Amazon these days.
Bracket was of good quality, no complaints there.

I would recommend this company to anyone.

Thumbnail of user chrisi194
1 review
0 helpful votes
January 11th, 2021

Ordered a bracket on Thursday with an emboldened promise on their website of "Free next day delivery". Four days later and nothing. Won't answer phone and direct to email query instead. Nothing back. I'd avoid.

Tip for consumers:
Do not buy from this company. Disappointment awaits.

Products used:
TV Brackets

Service
Value
Shipping
Thumbnail of user dannya82
1 review
0 helpful votes
October 3rd, 2019

Having dealing with BracketsRus I got to speak to Sarah every day and got to form a great friendship, we've been friends now for 3 weeks, thanks Sarah you are a credit to the company x

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From the business

FREE 24 HOUR Delivery on all TV brackets and TV wall brackets for home and office use.

Company Representative

Thumbnail of user sarahp341
Sarah P.
Typically does not respond to reviews

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