BracePlanetReviews 1,316

Ordered two wrist braces on the 1st of February 2017. Never got the braces. Contacted them & they said braces were returned to them because of wrong address (Address was correct). They said they will resend and debited my account $6.92. I waited nothing came. I called & emailed their customer service several times nothing happened. I gave up. Two months later I receive a call from them telling me that they are sending the braces. I told them I no longer need them. Instead of refunding me the whole amount I paid, they withheld what they call is restocking fee. Crooks, avoid doing any business with them. They pass the buck & never acknowledge their fault!

A good, clear site. I had hoped that the products would be as good, but they were not even close. Out of 2 knee braces - both in size Medium, according to the chart measurements on the website - one was extremely small and wouldn't even stretch enough to put it on, and the other was completely opposite - large and loose. I have to add that neither one looked like a quality product. The pair of pressure stockings I ordered was not great (have better) but it will do. The return process was frustrating - they tell you to go to the website that has no link you're supposed to click, so the online helper sent me a link. That link would not accept my order number! I finally called Customer Service, where after 5 min. Wait I was told that I have to write an email and wait to hear back... Unfortunately, I'm a very disappointed customer - both, the quality of the products and customer service need a major overhaul.