Bouclair.ca

I placed an order online with Bouclair and received my order via next day delivery.
The driver calls from his phone and made no attempt to buzz my unit on the entry board.
I received my items in a stapled shopping bag not a box which was odd.
I really liked my items until I noticed my vase started leaving sand dust on my table. Since it kept happening I called customer service...I was told I could make a return via mail which is my preference BUT I have to pay for the shipping and the vase must arrive in resellable condition. UM and where are my shipping supplies? Oh ya I never received them. They did not arrive in any shipping materials so why is this now my problem? Should I have to pay to ship the vase back and pay for a box etc? I sent this information to their customer service along with a photo and they ghosted. Luckily I used PayPal and opened a case. Their items are pretty and affordable but be prepared to lose money. Clearly Bouclair need the $25 more than I do.
UPDATE: I was contacted by Bouclair via email and promised a refund which I have not received. They have no live customer service, they offer a chat bot and an email address that take a week to answer. I will reopen my Paypal case if they don't refund by tomorrow.