BookingGroup

Rented from London central. Supposed to drop off car in Manchester however plans changed last minute and dropped at Gatwick. No problem. Offered an upgrade for free. Great car good price. All in all a good experience

Based in Latvia, which I did not discover until I booked. Had to pay foreign exchange fee. Cannot communicate with them through email. Given directions how to contact support about problem, and not able to do so.

I have been using location for years now they are always accommodating, patient, polite and they get the job done with great cars at a great price. What more can I say. I've used BookingGroup all over the country and find them pretty consistent with the way their employees treat their customers

Excellent customer service. The staff at BookingGroup will Always go above and beyond your expectation. Tell them why you are renting and they will find the perfect vehicle for your needs.
I sound like an employee with that, but trust me BookingGroup is the place!

Friendly staff at counter with no hard sales pitches, fast and efficient sign-in. Two employees waiting as we got off the elevator to pick up the car. They took their time to inspect the car with me prior to me taking it. Return experience was just as friendly and helpful. This is my go-to company for future rentals

If you want reliability, integrity and efficient service, there is only one person who comes to mind when it comes to hiring a car. I have been using Economybookings for approximately 5 years now and would have it no other way

Fast service, chose them over hertz because they actually had the vehicle I was looking for. Hertz on the other hand tried giving us a completely different vehicle and their reason was that the one we reserved over a month ago was no longer available due to high demand, which defeats the purpose of reserving..

What made it even better is that he remembered me from when I dropped off my car a week and a half ago, and coming from someone who also works in customer service, that is huge! Thanks again Kris for everything!

I'd like to warn others about this renting car company. After a reservation cancelling, I was charged the full price for the car. I made a complaint immediately and it has been more than 2 months since I heard of them for the last time. The only replies I've got was from the automated messaging center.
They refuse any communication with me and I haven't received any reply how the complaint was solved by them.

Attendants were courteous and welcoming. Thank goodness they had the car running with the heat on when I got into the car because it was 28 degrees outside... and they remembered to provide a snow brush. Good thing because it snowed about 6 inches for 2 whole days.

I forgot my receipt and they kindly emailed me it. I used Hertz the week at the 188 w Washington location because my company makes me order through them and it was a disaster. If you are getting a rental in west loop, I'd go with this one

Unfortunately I had an accident with the rental car, despite it being agreed they would pay in December having chased them about the payment they are now saying it will be 2 years until they are likely to pay.

BookingGroup employees were absolutely wonderful! Especially Mike. He was so generous and kind - and the car was new and clean and felt very safe. I will be coming back again, and would recommend this location to all of my friends.

Outstanding service. We were not familiar with the traffic in the location so that we were running late for our train schedule. Btw. The customer service ( I do not know the guy's name) and his manager gave us a lot help. I am really appreciate. I'll definitely be back again

Upon my return, the staff went out of their way to make my trip more comfortable by offering to keep my bags for a few hours while I ran some errands before heading to my AirBnB for check-in. They even drive me there.