I BOOKED, GOT MY CONFIRMATION AND WENT TO GET MY CAR. THE CONFIRMATION NUMBER THEY GAVE ME WAS NOTHING CLOSE TO THE RENTAL PLACE WHO HAD ALREADY SOLD OUT OF MID-SIZED CARS. I WAS NOT ONLY FORCED TO UPGRADE BUT TRIED TO GET MY DEPOSIT BACK FROM THIS COMPANY... STILL WAITING... IS THIS A MONEY LAUNDERING OUTFIT OR WHAT?
All I needed was a good and stable car so that I could drive several thousand kilometers without problems. Got Peugeot, original interior and exterior
I found BookingGroup support for car rental absolutely amazing. Professional staff with proper guidance and recommendations for vehicle selection, insurance requirements and pricing was terrific
This is the best BookingGroup location in the whole island! Best customer service I've ever experienced from a car rental. Exceptionally Kind and friendly staff.
After reaching out and having a conversation with the manager, I'm happy to post that my issue was resolved. Glad to have this behind us and looking forward to doing more business in the future.
I booked a car 6 weeks ago. The bill surprised us with extra costs which were not told before. Rude service. We cancelled after a day. We still do not have the money back. Fraudsters!
This location was super easy to find, the representatives were prompt, efficient, helpful and hardworking. I was in and out very quickly, which helped me be on my way to the beach without a hassle
Our car was in the shop while the rear door of our SUV was being replaced. As I always do when given the choice, I had a loaner lined up with BookingGroup. When I got to the Enterprise facility, they had all my info in their system and my car ready to go
The prices are good. It's kinda shady at night but it's alright. A guy will check your car and they also drop you off at your terminal. So that's nice.
We have already booked a car and are going towards, in the coming days we will be at the airport as agreed! Already appealed more than once to this company
Bri who works behind the counter is great to work with from the many times I have rented. Professional and courteous, she shines and asks me how my day is.
Very positive experience. Excellent and helpful staff. And they really do pick you up. Been enterprise customer for lo g time and so far this was the most pleasant experience
Excellent staff. Fast service my car was ready on time. The car was perfect, no trouble and all the options worked great, that jeep compass has a fantastic navigation system
My husband asked me to write good and memorable words about this company. You helped him out, made him more mobile and faster, he managed to do all his work
Got a car for long distance trip. Ended up being a bit more expensive than i planned yet i did have convenience of transportation when i was ready to go.
Real professional, I thank them warmly for not having left me in a hassle when normally the agency had to close. They stayed another 40 minutes to wait for me
Can you believe they let go of the best sales agent they had? Very disappointed Taking my business elsewhere. That was a Bad choice.The gentleman at the counter was extremely
We called an rented a car last minute. The customer service Melanie provided was excellent. She went above and beyond to assist us and give us recommendations for the area.
All of my experiences with this BookingGroup have been great! Very friendly and helpful staff. This last time I did take advantage of being picked up and dropped off and it was so convenient.
It was very important for me to find a suitable company for the car. I found myself, without anyone's hints or tips, I made sure that they know how to work in this company
BookingGroup has a rating of 3 stars from 1,537 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BookingGroup most frequently mention credit card, rental company and full coverage. BookingGroup ranks 8th among Car Rental sites.
Dear Lisa,
Thank you for your review. We would like to ask you contact our support department via email support@bookinggroup.com. Also you can do it by calling to our office, phone numbers are indicated on our website www.economybookings.com in section "Contact us". Please indicate all necessary information concern your passed booking (with the booking number) after representative of our company will contact you concern your request that you will write. We are more than welcome to help you and to make our service better for our customers.
If you will need any further information please do not hesitate to contact us.
Kind regards,
Booking Group Customer Support Team.