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BookingGroup

How would you rate BookingGroup?
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Hawaii
1 review
2 helpful votes
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I BOOKED, GOT MY CONFIRMATION AND WENT TO GET MY CAR. THE CONFIRMATION NUMBER THEY GAVE ME WAS NOTHING CLOSE TO THE RENTAL PLACE WHO HAD ALREADY SOLD OUT OF MID-SIZED CARS. I WAS NOT ONLY FORCED TO UPGRADE BUT TRIED TO GET MY DEPOSIT BACK FROM THIS COMPANY... STILL WAITING... IS THIS A MONEY LAUNDERING OUTFIT OR WHAT?

Date of experience: September 5, 2014
Suppport T. BookingGroup Rep
over a year old

Dear Lisa,
Thank you for your review. We would like to ask you contact our support department via email support@bookinggroup.com. Also you can do it by calling to our office, phone numbers are indicated on our website www.economybookings.com in section "Contact us". Please indicate all necessary information concern your passed booking (with the booking number) after representative of our company will contact you concern your request that you will write. We are more than welcome to help you and to make our service better for our customers.
If you will need any further information please do not hesitate to contact us.

Kind regards,
Booking Group Customer Support Team.

Netherlands
2 reviews
0 helpful votes
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Peugeot original
November 15, 2019

All I needed was a good and stable car so that I could drive several thousand kilometers without problems. Got Peugeot, original interior and exterior

Date of experience: November 14, 2019
Canada
2 reviews
0 helpful votes
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Professional staff
January 10, 2020

I found BookingGroup support for car rental absolutely amazing. Professional staff with proper guidance and recommendations for vehicle selection, insurance requirements and pricing was terrific

Date of experience: January 8, 2020
France
2 reviews
0 helpful votes
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This is the best BookingGroup location in the whole island! Best customer service I've ever experienced from a car rental. Exceptionally Kind and friendly staff.

Date of experience: January 22, 2021
Germany
1 review
0 helpful votes
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Staff is nice
May 30, 2020

After reaching out and having a conversation with the manager, I'm happy to post that my issue was resolved. Glad to have this behind us and looking forward to doing more business in the future.

Date of experience: May 29, 2020
Netherlands
1 review
0 helpful votes
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I booked a car 6 weeks ago. The bill surprised us with extra costs which were not told before. Rude service. We cancelled after a day. We still do not have the money back. Fraudsters!

Date of experience: March 15, 2019
Austria
2 reviews
0 helpful votes
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Perfect
February 3, 2021

This location was super easy to find, the representatives were prompt, efficient, helpful and hardworking. I was in and out very quickly, which helped me be on my way to the beach without a hassle

Date of experience: February 2, 2021
Netherlands
1 review
0 helpful votes
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Our car was in the shop while the rear door of our SUV was being replaced. As I always do when given the choice, I had a loaner lined up with BookingGroup. When I got to the Enterprise facility, they had all my info in their system and my car ready to go

Date of experience: July 21, 2020
Texas
2 reviews
0 helpful votes
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The prices are good. It's kinda shady at night but it's alright. A guy will check your car and they also drop you off at your terminal. So that's nice.

Date of experience: April 5, 2020
Germany
2 reviews
0 helpful votes
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Always been good
September 17, 2019

We have already booked a car and are going towards, in the coming days we will be at the airport as agreed! Already appealed more than once to this company

Date of experience: September 17, 2019
Netherlands
1 review
0 helpful votes
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Bri who works behind the counter is great to work with from the many times I have rented. Professional and courteous, she shines and asks me how my day is.

Date of experience: May 24, 2020
Ukraine
1 review
0 helpful votes
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They wss great!
January 12, 2021

Very positive experience. Excellent and helpful staff. And they really do pick you up. Been enterprise customer for lo g time and so far this was the most pleasant experience

Date of experience: January 12, 2021
Netherlands
1 review
0 helpful votes
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Excellent staff. Fast service my car was ready on time. The car was perfect, no trouble and all the options worked great, that jeep compass has a fantastic navigation system

Date of experience: April 30, 2020
Netherlands
2 reviews
0 helpful votes
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Goood :) thank
September 26, 2019

My husband asked me to write good and memorable words about this company. You helped him out, made him more mobile and faster, he managed to do all his work

Date of experience: September 24, 2019
Netherlands
1 review
0 helpful votes
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Very friendly service.
August 29, 2020

Got a car for long distance trip. Ended up being a bit more expensive than i planned yet i did have convenience of transportation when i was ready to go.

Date of experience: August 28, 2020
Washington
2 reviews
0 helpful votes
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Nice!
December 27, 2019

Real professional, I thank them warmly for not having left me in a hassle when normally the agency had to close. They stayed another 40 minutes to wait for me

Date of experience: December 26, 2019
Netherlands
2 reviews
0 helpful votes
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Helpful and nice
February 3, 2020

Can you believe they let go of the best sales agent they had? Very disappointed Taking my business elsewhere. That was a Bad choice.The gentleman at the counter was extremely

Date of experience: February 2, 2020
Netherlands
1 review
0 helpful votes
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Fast and easy process
October 5, 2020

We called an rented a car last minute. The customer service Melanie provided was excellent. She went above and beyond to assist us and give us recommendations for the area.

Date of experience: October 5, 2020
Netherlands
1 review
0 helpful votes
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Highly recommend.
September 11, 2020

All of my experiences with this BookingGroup have been great! Very friendly and helpful staff. This last time I did take advantage of being picked up and dropped off and it was so convenient.

Date of experience: September 10, 2020
RU
2 reviews
0 helpful votes
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Find the right company
August 29, 2019

It was very important for me to find a suitable company for the car. I found myself, without anyone's hints or tips, I made sure that they know how to work in this company

Date of experience: August 29, 2019

Overview

BookingGroup has a rating of 3 stars from 1,537 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BookingGroup most frequently mention credit card, rental company and full coverage. BookingGroup ranks 8th among Car Rental sites.

service
72
value
72
shipping
50
returns
58
quality
59
This company responds to reviews on average within 1 day
+11