Bolt.eu

This is not just bad service – it's complete disregard for customers and their safety. If you think Bolt cares about passengers, you are wrong.

I booked a ride with two stops. When we arrived at the first stop, I stepped out for a minute, leaving my bag with £85 worth of food inside the car. The driver just drove off, not waiting for me! He ended the ride on his own, leaving me alone on the street at 11 PM in an unsafe area.

🔴 The driver took my food and ignored my 10 calls!
🔴 Bolt support did NOTHING – I called three times, and they lied to me, saying they would resolve the issue.
🔴 After two days of back-and-forth messages, they offered me a ridiculous £2 compensation on my Bolt balance! This is insulting and completely unacceptable.

Bolt is a service where a driver can leave you stranded at night, drive away with your belongings, and face zero consequences. And their support team will mock you by offering £2 for all your stress and financial loss.

DO NOT USE BOLT! This is a scam, not a service!
If you care about safety and respect, stay far away from this company!

This company has had my card details from god only knows where an been fraudulently taking money out of my account. Even after cancelling my card still they managed to take more out an id also tried telling them directly at *******@bolt but they wasn't interested. Filthy scam company. Never in my live have I ever hurd of bolt.eu before having a message from my back asking if I'd made a payment if 69.40 an I hadn't as I also live in Walsall an this transaction was made in London wile I was fast asleep at 2 in the morning. I dont use taxis ever an never visit London when im asleep. The people running this place are for sure some serious scsmmers be very careful

Because it is hard to get a cab at the moment, due to government regulations, I booked a cab in advance a few days ago. And I paid in advance too.

Guess what! I was waiting to be picked up and after the due time, the app gave me a short message that no driver could pick me up. There were none.
In the meantime, at least 5 Bolt drivers were driving by. EMPTY. Just driving around to see if they could pick up people for a ride.

Don't book with them. They let you stand after work. No public traffic any more. Hence, that is why I booked the cab in advance.
No information that they weren't able to pick me up in advance, nothing. The worst! Not worth 1 star.

As a journalist representing the voices of many frustrated customers, I feel compelled to highlight significant concerns regarding Bolt's adherence to legal obligations and the quality of their customer service. Despite repeated assurances from the company, numerous individuals have experienced a consistent pattern of neglect and evasiveness when seeking resolution for their issues.

Customers report receiving multiple responses from different representatives, none of whom seem empowered or willing to provide a concrete solution. This revolving door of communication has left many feeling dismissed and unheard, despite their legitimate concerns.

What is particularly troubling is Bolt's apparent disregard for legal compliance. Despite being informed of potential legal consequences, the company has shown little to no initiative in rectifying the situation. This attitude raises serious questions about their commitment to operating within the bounds of the law, especially given their base in Estonia, which they may perceive as a shield from accountability.

This is not just a matter of poor customer service; it is a fundamental issue of trust and responsibility. Customers have the right to expect that the companies they engage with will act in good faith, especially when legal matters are at stake.

As this situation unfolds, it is crucial for Bolt to recognize that they are not beyond the reach of justice or public scrutiny. The people affected by these practices deserve transparency, accountability, and, above all, a resolution that respects their rights.

If Bolt continues to ignore these legitimate concerns, it will only further damage their reputation and invite closer scrutiny from both the media and legal authorities.