Sitejabber Website Reviews and Complaints
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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,392
quality
252
This company responds to reviews on average within 1 day

Instant Feedback

48,299 reviews

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
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Emailed about an exchange of product
December 14, 2025

Emailed about an exchange of product. I got instructions and sent it back, but have not the the new item and customer service will not reply to my emails!

Date of experience: December 4, 2025
Chris P. BodyCandy Rep
2 weeks ago

We noticed your recent review and are so sorry to hear that your experience didn’t go as expected. We truly value your feedback and want to make things right.

Please reach out to our customer service team at sales@bodycandy.com
So we can personally assist you and help resolve the issue as quickly as possible.

Thank you for giving us the chance to make it up to you.

Puerto Rico
1 review
0 helpful votes
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I love this place
December 14, 2025

Ever since I got my nose pierced, I've gotten all of my nose studs and rings from here. I definitely like the ones that clamp they have some really unique designs and a lot of them are really fun. Just remember to keep your nose shape in mind.

Date of experience: December 4, 2025
Chris P. BodyCandy Rep
2 weeks ago

Thank you so much for sharing your enthusiastic feedback! We’re thrilled to hear you had a great experience and really appreciate your support—it motivates us to keep delivering the best. Looking forward to serving you again soon!

California
1 review
0 helpful votes
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Ordering was easy and they arrived quickly. Quality is good so far and I love the sizing options. I'll be returning for sure for my jewelry.

Date of experience: December 4, 2025
Chris P. BodyCandy Rep
2 weeks ago

Thank you so much for your wonderful review! We're truly grateful for your support and thrilled to hear that you had an excellent experience with us. It means a lot to our entire team, and we look forward to serving you again soon!

Florida
1 review
0 helpful votes
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The tracking system for your shipment is nonexistent. I would like to see a tracking number for my product that I've ordered so that I can tell when I'm going to receive it. I placed an order after this one to make up for this small nose ring that I cannot use And I still don't know if it's even been shipped.

Date of experience: December 4, 2025
Chris P. BodyCandy Rep
2 weeks ago

Thank you for sharing your feedback in your recent review. We’re very sorry for the inconvenience you experienced with your order.

Our customer service team is ready to help. Please contact us at sales@bodycandy.com, and we’ll make sure your concern is addressed promptly.

New York
1 review
0 helpful votes
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I'm thankful for my product but it is not anything like I expected. It's dark and dingy looking. It's probably my first and last thing I'll purchase from this site.

Date of experience: December 4, 2025
Alabama
1 review
0 helpful votes
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They are super quick with shipping and the pricing is amazing I just wish I would've got what I ordered especially since I called customer service to replace it

Date of experience: December 4, 2025
Florida
1 review
0 helpful votes
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Shopping is always good, I like the discounts. You also have cute product. I do wish you had more titanium options with cute themes. I usually have to throw away the stainless bars and move the ends to my own titanium bars. It would also be helpful if all products noted their thread type.

Date of experience: December 4, 2025
Michigan
1 review
0 helpful votes
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Overall a great experience!
December 14, 2025

Overall a great experience! I came back for the 2nd time in a week... I only had an issue with one of the items(tongue ring bar)being unable to unscrew it at the bottom ball or the top decorative piece. But great communication from Body Candy throughout the shipping progression.
They offered a great "come back and shop" discount.
Company seems to put forth effort into thanking the customer and customer feedback

Date of experience: December 4, 2025
Chris P. BodyCandy Rep
2 weeks ago

Thank you so much for your wonderful review! We're truly grateful for your support and thrilled to hear that you had an excellent experience with us. It means a lot to our entire team, and we look forward to serving you again soon!

New York
1 review
0 helpful votes
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Not enough options safe for my body
December 13, 2025

I only remember struggling to find proper safe jewelry; a lot of what was available the last time I placed was cheap and I couldn't wear most of it so I only ordered for my sister. Now there are many safe options for me!

Date of experience: December 3, 2025
New York
1 review
0 helpful votes
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Every order has been great
December 13, 2025

Only one time has a wrong item been sent. They immediately sent out the correct item and told me to go ahead and keep the wrong one.

Date of experience: December 3, 2025
Chris P. BodyCandy Rep
2 weeks ago

Thank you so much for sharing your experience! We're thrilled to know you’re happy with your purchase and truly appreciate your trust, it means the world to us. Looking forward to serving you again soon!

Alabama
1 review
0 helpful votes
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Great service, great products!
December 13, 2025
Updated review

As always, I love doing business with BodyCandy! They are friendly people that are always willing to help you out with anything you need.

Date of experience: December 3, 2025

Beautiful jewelry, Great Price!
December 13, 2025
Previous review

Body Candy has the nicest, most helpful staff ever. They are always ready & willing to help with whatever questions you may have. From gauge to mm, they explain it all. Not to mention, the beautiful jewelry for almost any piercings you have.

Date of experience: December 3, 2025
Virginia
1 review
0 helpful votes
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Always fast shipping
December 13, 2025

I have bought quite a few times and always fast shipping. They always have a lot of different holiday themed stuff that I love.

Date of experience: December 3, 2025
Chris P. BodyCandy Rep
2 weeks ago

Thank you so much for your kind words and support! It means a lot to know that your experience was positive, and we're truly grateful for the opportunity to serve you.

Ohio
1 review
0 helpful votes
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I did not receive the plain surgical steel hoop I really wanted because it was out of stock with no restock date. The color hoop I ordered fell apart after a few days.

Date of experience: November 26, 2025
New York
1 review
0 helpful votes
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Great experience, quick delivery
December 12, 2025
Updated review

Great experience, quick delivery. It was hard to choose there were so many cite things that I wanted but in all a great experience.

Date of experience: December 2, 2025
Chris P. BodyCandy Rep
2 weeks ago

Thank you so much for sharing your positive experience! It’s wonderful to hear you’re happy with what you received, and we truly appreciate your support and kind words. We’re here anytime you need, just stop by!


Very hard to choose everything looks so great!
December 2, 2025
Previous review

Very hard to choose everything looks so great!

Date of experience: November 22, 2025
Ohio
1 review
0 helpful votes
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Great service! Shipped faster than I expected. Good quality septum jewelry. bodycandy.com is my go to for all my piercing jewelry

Date of experience: December 2, 2025
Chris P. BodyCandy Rep
2 weeks ago

Thank you so much for your wonderful review! We're truly grateful for your support and thrilled to hear that you had an excellent experience with us. It means a lot to our entire team, and we look forward to serving you again soon!

Georgia
1 review
0 helpful votes
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I contacted customer support and they were very rude and unhelpful. It took 2 weeks for them to transfer me over to someone kinder and actually willing to help. What a waste of time and money.

Date of experience: December 2, 2025
Chris P. BodyCandy Rep
2 weeks ago

We saw your review and are sorry to hear about your experience. Please email our support team at sales@bodycandy.com, and we’ll work quickly to make things right.

New York
1 review
0 helpful votes
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……..
December 11, 2025

…………………………………………………………..

Date of experience: December 1, 2025
Maryland
1 review
0 helpful votes
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I had no issues with ordering my nose ring and it shipped/arrived really quickly. I used to order belly button rings all the time years ago but it's been awhile, so it's good to see that the quality and experience hasn't changed.

Date of experience: December 1, 2025
Chris P. BodyCandy Rep
2 weeks ago

Thank you so much for sharing your positive experience! It’s wonderful to hear you’re happy with what you received, and we truly appreciate your support and kind words. We’re here anytime you need, just stop by!

Kentucky
1 review
0 helpful votes
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The price, the categories, the search options and the sales…. What more could a customer ask for? On top of that, there are the loyalty perks. I love having points to turn in to save a bit on a future purchase. I love Body Candy.

Date of experience: December 1, 2025
Chris P. BodyCandy Rep
2 weeks ago

Thank you so much for your kind feedback! We're thrilled to hear you're happy with your experience and look forward to continuing to provide you with pieces you can confidently enjoy. Your trust means everything to us.

Canada
1 review
0 helpful votes
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Very nice
December 11, 2025
Updated review

Very nice. But I ordered the exact same item in 7mm. As well as this one (8mm) And it's a noticeable difference in colour and shine.

I know I'm not crazy. Because about 7-8 people noticed as well.

So I wish I got two of the 7mm as it shines way nicer and the gold colour is much better.

If I got two 8mm, it's a very very nice piece, and I wouldn't have noticed anything. So don't be skeptics about ordering this item.

But the 7mm and 8mm side by side are clearly noticeable.

Date of experience: December 1, 2025
Chris P. BodyCandy Rep
2 weeks ago

Thank you so much for your kind words! We’re delighted to hear you had a wonderful experience and look forward to providing you with enthusing finds and top care in the future. Your satisfaction means the world to us!


The type of jewelry offered is much better than other...
November 28, 2025
Previous review

The type of jewelry offered is much better than other sites I found. The discounts are great. So I will be making it my sole jewelry stop for those reasons alone

Date of experience: November 18, 2025