BlueMountainReviews 87

When originally subscribing I received the message that I was unsuccessful so I used a different e card site. I received an email next day thanking me for subscribing. I then emailed *******@support.bluemountain.com and stressed I wanted my subscription cancelled and they were not to charge me. One week later (today) I received another congratulations on your subscription email and just noticed that they also charged my account AUD$11.40.

I sent a card with the free trial, then cancelled. Little did I know that in fact I still had a monthly subscription. My husband pays the Visa bill, so I didn't see this charge was happening. Over a year later, I received an email telling me that "my monthly subscription was renewing and this is the charge." According to customer service, they send an email before each renewal - so every month. Nope, never got those. If I had, I would have called them to cancel way before this. They can only refund back 6 months. It does appear that it is cancelled now. We'll see. (BTW - Hallmark runs a similar scam. You think you've cancelled, but unless you stop the autopay separately, you still pay. You don't have a subscription, but you pay. Unbelievable.)

I bought a card from them for my daughter in law. A year later I got a notice that my subscription was renewing, but I had not created a membership. They charged me every month for a year for one card. Customer service said their policy was not to refund monthly memberships. Don't use this card company - you will get screwed.

Surprise, surprise! Blue Mountain Ecards has refunded the charge and cancelled my membership per my request. Hope other customers get the same consideration.

If you are into throwing money away this is the site for you. Cards not received, continued billing after cancellation. Easier to cancel your credit card than cancel with this company!

I have had Jacquie Lawson Card Co. For more than 10 years and give that one a 5 star review-no complaints, however while beautiful and some cute there are no truly laughabe cards so after several years I added Blue Mountain. Have had them for at least 5 years and 9 out of 10 cards I send are from there--due to the laughable quality. I love both companies and can't imagine getting rid of either one. I was amazed to see that B. M. seemed to have a fairly large percentage of unfavorable reviews and do not understand that at all. I am very happy with that company! JUST SO HAPPENED I SENT A BDAY CARD TO MY GRANDDAUGHTER TODAY BUT HAD ALREAD DELETED IT SO FOUND IT IN TRASH BUT IT WILL NOT COPY AND PASTE. NO CLUE HOW TO PROVE IT TO YOU. DON'T UNDERSTAND HOW ONE WOULD GET PHOTOS OF THEIR B. M. EXPERIENCE. YOU ARE PROBABLY DEALING WITH A LOT OF SENIORS AND WE DON'T ALWAYS GET THIS TECH STUFF!

SO frustrated with Blue Mountain. I have cancelled many times (you have to clic through about 5 pages to cancel completely) and it still charges me monthly! Its like I never even cancelled in the first place. They do not offer refunds. What a scam. Do not reccomend!

The only way to cancel the automatic payments for the subscription is going through your bank or PayPal. Their cancellation menu is purposefully designed to keep you paying. Even after I went through the process multiple times, they still charged me. I finally went through Paypal directly. Use a different service they are not worth it!

Tried multiple times to cancel the monthly charge and close the account through the website and they keep adding a charge to my credit card. They are a total ripoff.

Please do not sign up for a subscription with this company. As other reviewers have noted they intentionally make it difficult to cancel the subscription. Every month for 5 months now I am continuing to be charged the monthly subscription and every month I log into the account and hit cancel subscription. Please do yourself a favor and use a different company.

I have now tried 5 times to cancel my account. I click on the "Do Not Renew" and "Save Changes". However when I go back in a couple of minutes later, it has AGAIN defaulted to "Renew". I am absolutely furious and cannot figure out how to fix this. There is no apparent way to cancel the card number on their site.

This site has a couple of really excellent ecards but you pay a high price. Once you start a membership, they will not close your account nor do they respond to emails. You can't delete your card so your left disputing the charges and working with you bank to get out from under the thumb of this company. Avoid starting a membership, it is not worth it, or only worth it if you are ok with a month fee forever.

I placed an order to send an ecard for Christmas, with a family photo attached. The card was nice. However, I uploaded a photo and scheduled the card to be sent together with the photo on xmas day. Card was sent but apparently not the photo. I contacted customer service and BlueMountain took several days to determine that the photo had not been included with my ecard. They refused to accept responsibility for the problem, refused to re-send the card with the photo, thanked me for helping them identify their technical problem, and then - 4 days after Christmas - told me that I should try to send it again because they thought they had fixed their problem.

BlueMountain was totally uninterested in customer service and just told me, the customer, that I should try to send my Christmas card again - and this was on December 29! I asked them to resend the xmas ecard, this time with the photo, and with an apology for their mistake. They declined, told me it was up to me to re-create and resend the card and photo, apparently since they had by then fixed their technical problem.

Pathetic,

Paul Co

The cancellation process is confusing and opaque. I was assured that I had canceled two months prior however, I kept getting charged. When I asked for a refund for those two months, I was told refunds are not offered. Basically, BlueMountain stole money from me. I've been told again that my account has been canceled. I doubt BlueMountain will honor it. I will have to stop payment with my credit card. I will leave a Google review advising people to stay away from this company.

Can't cancel the reoccurring $6.99 charge. Now their call center is closed. They won't respond to emails.

G. Diego is a nice examiner gives clear instructions. Overall experience is good. Location for test is GOOD But Careful With Speed Due To Uphill And Downhill.

I was appalled to discover that I'd been paying a monthly subscription to Blue Mountain for the past 3 years! Shame on me for not reviewing my credit card statement more closely. Shame on them for charging me for a service I did not sign up for or use. I thought I was sending a 'free card', but in submitting my contact information, evidently, I was signing up for a monthly subscription. Over those 3 years, I never used the subscription. Blue Mountain never contacted me to find out why. They just kept billing. Quite a business model: dupe customers into signing up for a service they don't use and then continue to send them stealth bills!

Don't subscribe! I tried canceling twice and they kept charging me! I called and they gave me a song and dance about a three step cancellation process. No reputable company makes it that difficult to cancel a membership.