From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
Clicked on Google Workplace Add ons and instead of taking me to a Google aubscription place it keeps returning to the Add Ons page. Very frustrating and your Support guy told me to just call Google. I want to make sure this account is Blue Hosted all the way and not confused with any of my other Google accounts. That is why I wanted done on the website.
You tried to charge almost 800£ for an autorenewal, and I'm not finding where I can turn this off. I'm considering leaving bluehost because of this
Update... after posting my review on several sites about Blue Host, they contacted me and refunded my money. To everyone, share your experiences, your reviews do count.
They commit fraud charges on your credit on file. I paid for one service and they charged for additional items on credit card for other services, I directly told them I do not want. I also still have the same items in my cart and I never check out. They are refusing to refund my charges. They also refuse to transfer me to a USA customer rep. Now I have to go through the trouble of reporting these charges to my bank as fruadulant. Buyer beware and always check your statements for fraud. Never let them put your credit card on file.
Every time I try to navigate to a new page to work on something this feedback thing pops up and it's super annoying. EVERY CLICK
I can't navigate my purchases. I bought a website and cannot navigate.
Everything seems really complex and confusing. I'm not completely computer illiterate but I guess I am website illiterate. It seems like this should be easier, but maybe that's not possible.
Just trying to figure out how to re-set my new domain name from the default one was kind of pain, but the guys I called and talked to were very good.
My domain name is wrong in my account and I need help changing it
I'm having a really hard time navigating the user interface at Bluehost. I also dislike that you can only purchase an annual versus a monthly shared hosting plan, given my budget. I wish many features of Bluehost could be more transparent and easier to navigate for first-time users.
I have been trying to migrate an website. The customer service rep got my email address wrong. I was told the sight was migrated but it is still saying it is being serviced. Will try customer service again.
I bought a site, a premium theme and a domain today and have YET to be able to use my premium theme. Had horrible experience with chat and on the phone.
Great service, intuitive site management
I need to access my email and can't- rang and used chat- no help
Overloaded with stuff I have no idea about. It should not automatically add stuff I may not use/want/be interestedin. And most of the stuff is just more money.
Site setup has been a little harder than expected. I'm semi-technical. Was hoping the templates would be easier to manipulate. Email setup was decent.
Chat feature is amazing, your customer support is amazing, must be amazing for a really hard time navigating through your website.
Not realising that a new domain requires being linked to the "primary domain" has given me issues that cannot be resolved online and offline support seems to be weekdays only.
It's ok. The user friendliness is a bit "eh." Took me awhile to realize that logging into bluehost does not log me into WordPress. And I'm still unsure how to edit any pages for posting
Can figure out Wordpress. Importing "demo" sites dont work on first try. Not easy editing demo site. Not for beginners
I paid far more than I had bargained for and I found it all very confusing for a novice. I had blogs years ago when things were much simpler and straightforward.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members