Blueberry

Hi, Itayi Walter C. We value client concerns and are dedicated to addressing them with full transparency. However, your review contains several inaccuracies that need to be clarified for clarity and fairness.

Firstly, regarding your account status and trading activities– at your request, your account was switched to “read-only” mode, a status designed to prevent further trading activity. Prior to this change, you placed pending orders that were later triggered by market conditions. These trades generated profits after the account was set to “read-only,” as documented by our systems and policies.

Secondly, as a regulated broker, Blueberry strictly follows the terms outlined in our Client Agreement, which every client accepts upon opening an account. Attempts to manipulate the system, such as placing trades to claim invalid profits or seeking refunds under false pretenses, are violations of this agreement.

On transparency and communication, contrary to your claims, we have records demonstrating that our team consistently communicated with you regarding your account’s status and the actions taken. These records confirm our commitment to maintaining transparency throughout the process.

Also, your review contains defamatory statements and threats, including leveraging online review sites as a means to make financial demands. This behaviour is unprofessional and contrary to the spirit of a respectful trading relationship.

After thoroughly reviewing your case, we found that the trades in question were not executed in good faith. Based on this, we stand by our decision to void the disputed profits in accordance with our policies.

If you have genuine concerns, we encourage you to reach out to us through official channels so we can work toward a resolution. Our objective is to address any issues professionally, without resorting to baseless accusations or external threats.

At Blueberry, we remain committed to offering fair and ethical services to all our clients, while upholding the integrity of our systems and policies. We appreciate your understanding and cooperation.

-Hanna Aquino, Head of Customer Experience

Hi Mehrdad! We sincerely apologize for the delayed response, as we have just come across your review on Sitejabber. We appreciate your kind words and are thrilled to hear about your positive trading experience with Blueberry Markets over the past three years.

At Blueberry Markets, we strive to provide a trustworthy and secure trading environment for our clients. We are committed to delivering high-level service and support, and it is gratifying to know that we have met your expectations. Your recommendation means a lot to us, and we thank you for your trust in our services.

We understand the importance of competitive leverage and tight spreads in trading, and we continuously work to offer favourable trading conditions for our clients. It is rewarding to hear that these aspects have contributed to your positive trading experience.

Should you have any questions or require further assistance, please do not hesitate to reach out to our dedicated customer support team at global@blueberrymarkets.com. We are here to provide continued support and ensure that your trading journey with Blueberry Markets remains seamless and successful.

Once again, thank you for your positive feedback and for choosing Blueberry Markets as your preferred broker. We look forward to serving you for many more years to come.

-Hanna

Hi Vanessa. We would like to address the concerns you raised in your review regarding Blueberry Markets. We apologize for any inconvenience you experienced and appreciate your feedback, as it helps us improve our services.

Firstly, we want to clarify that we have recently come across your review on Sitejabber, and we regret that you encountered difficulties with the withdrawal process. Since January, we have made significant improvements to our Client Portal to ensure a smoother and more efficient withdrawal experience for our clients.

Regarding the change in our trading infrastructure, we transitioned away from EightCap Pty at the beginning of 2023 to enhance our trading services. However, we understand that this transition may have caused confusion and inconveniences for some clients. We sincerely apologize for any inconvenience caused during this period.

With regards to the withdrawal options, we understand your frustration. While we aim to provide multiple withdrawal methods, there are certain limitations and restrictions imposed by payment processors and regulatory requirements. We have taken note of your concerns and are actively working on expanding our withdrawal options to provide more flexibility to our clients.

Furthermore, we have recently relocated our servers to London, which should significantly improve execution times for clients in Europe. We understand the importance of low latency in trading, and we strive to provide the best possible trading environment for our clients.

Regarding the issues you mentioned about our website, we apologize for any inconvenience caused. We continuously work on improving our website and addressing any technical glitches that may arise. Your feedback is valuable to us, and we appreciate you bringing these issues to our attention.

We assure you that Blueberry Markets is committed to providing a transparent and reliable trading environment for our clients. We take pride in our strong track record and reputation in the industry, and we always strive to deliver exceptional service.

We would appreciate the opportunity to address your specific concerns and assist you with any outstanding issues you may have. Please reach out to our customer support team directly at global@blueberrymarkets.com, and we will do our utmost to resolve your concerns promptly.

Thank you for bringing these matters to our attention, and we sincerely apologize for any inconvenience caused. We value your feedback as it helps us improve our services and ensure the best possible trading experience for all our clients.

-Hanna A.