• Blu Domain

Blu Domain

Overview

Blu Domain has a rating of 2.37 stars from 142 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Blu Domain most frequently mention customer service, last year, and live chat problems. Blu Domain ranks 296th among Web Hosting sites.

  • Service
    22
  • Value
    20
  • Shipping
    10
  • Returns
    10
  • Quality
    20

This company responds to reviews on average within 2 hours

Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
3
3
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • This company has the worst customer service I've ever had to deal with.
  • Two years ago I stopped receiving invoices for my domain name.
How would you rate Blu Domain?
Top Positive Review

“Got really lucky”

Siegmund L.
4/2/24

They motto is truthful. I needed to create a website for a very small event of our company and as one of the heads, I was forced to do that. I started to search for various solutions and found these guys. Terms were veeeery tight, I got to meet all the deadlines, and due to them I managed to create a beautiful website within a couple of hours, just from the scratch. I ain't know maybe i got lucky, but if I am so lucky, then I need to go to the lottery :D

Top Critical Review

“A Nightmare Experience”

Sandy P.
1/29/24

I realize I will only be echoing the other 140 horrible reviews for this company, but anyone who has read the multitude of 1-star reviews of Bludomain and decides to go with them is seriously a crazy glutton for punishment! I will say, they have a wonderful tech team who has always been helpful, smart, timely, and they have always helped me get my problems figured out… BUT…. The problem is their billing person (Aundrea) who has singlehandedly ruined the company. I stayed with them far too long because I'm not web-IT-savvy, and I kept hoping I could avoid the headache of a new website, email, and getting my domain name switched. Every year, I paid my invoices within a couple of days of receiving them, and often, I was even proactive when I didn't receive an invoice on time and reached out to THEM to get an invoice and pay early. But EVERY year, in the middle of my business, without word or notice, my website and email were shut down for "non-payment of my fees". Immediately, I had to begin proving that I did in fact pay my fees by providing paid receipts. However, when I provided copies of my receipts, Aundrea ignored my MANY (from 5 or more) attempts to get it straightened out. Then, without ever having responded to my tickets, my site would magically re-appear - but up to 2 weeks later! 2 weeks with no email, no website, no response from them! Then… the exact same thing would happen again the next year! This year was the last straw! I can not stress enough what a nightmare trying to run a photography business has been while having so much of my business dependent on whether or not my website and email were working! I wouldn't wish my experience on my worst enemy!

Reviews (142)

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Reviews that mention popular keywords

customer service (65) domain name (23)
Thumbnail of user user73
6 reviews
23 helpful votes
October 12th, 2008

Get a website up and running for photographers in one day - This is one of the better companies I have worked with in terms letting the photographer be more creative in designs and templates. Other website template companies don't offer as much in terms of design and are usually just all flash without much creative thought into them. Bludomain is also extremely cheap relative to other sites out there. Not a bad deal especially if you are just starting out and need to save $$$

Thumbnail of user elag
1 review
12 helpful votes
January 5th, 2011

I thought blu domain was awesome! Their templates are really easy to use- i got the brooklyn one. At first they took a week to answer, but it was over the holiday. It seems as though Samantha has the most orginization skill in the company- when I asked for help, she responded immediatly, so after the first week everything was a breeze!
Given, I'm not hosting my site through them, I just did a template purchase... I've been using siteground for years and they're a great hosting company- I'd host through them and get the template through bludomain if you have an option... It'll cost you an extra $100, but it's worth it!

Thumbnail of user lefteyeh
1 review
17 helpful votes
August 22nd, 2012

I have read most of the complaints on here and I don't really understand how or why they had so many problems... Scams... I think people should offer proof before they are allowed to write such crap! This is the 4th domain I have got from Blu... I have nothing but great things to say about them. I don't think one client has ever told me my site was down nor have I had a problem getting in touch with them. I would caution you if your looking for a flash site that has great SEO... not here not anywhere! Looking for a site that's easy to use/set up and looks great... your at the right place! You can spend thousands to have someone design your site... run your seo for you then charge you for changing a letter... good luck to you... The cost is great... the service is good, the sites are great the SEO is like any other flash site... don't want it go somewhere else... they now have HTML sites... those are the 2 I just purchased... can't wait...

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From the business

All of our $100.00 websites can be viewed on the iPad and all mobile devices! Websites for the creative professional! www.bludomain.com/blog www.instagram.com/bludomain

Company Representative

Thumbnail of user aundreah
Aundrea H.
Typically responds within 2 hours

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