Blinds UK

I have been using this company for years to make, made to measure blinds. I've recently ordered a blind, but the client cancelled. All simple. I emailed them the day after it was ordered, and received a helpful email, saying I'm sure it will be fine to refund. Then I get a ' computer says no'. I explained, but clearly they are now employing staff that would rather loose an 8 year relationship, that credit 32 pounds. And she is doggit about it. I'm most annoyed because apparently their refund policy doesn't relate to made to measure... But that's vertically all they sell!
Any way, there's plenty of other companies offering the same product. My advice, use anyone else. Blinds4u are apparently very good..

Over 20 blinds purchased BUT this last experience WILL BE THE LAST
The website explains how to measure as we always have (Stating they deduct for the recess) and in fact these last two blinds were replacing their original blinds and we used the very same measurements. HOWEVER their get out is in their terms and conditions which gives them a 2-5 mm tolerance hence when their supplier (a new one I was told) does not take the stated opening allowance off they WILL NOT HELP. I was assured as a gesture of good will they would be altered FOC, which was revoked once the blinds were returned and we were charged an extra £47 to alter two blinds. Most of my calls were greeted by an answer phone and emails took two days to answer, operators refused to give me any second names and the website contravenes e-commerce regulations as they do not state any company details. I found they are linked with CB Denco Ltd who has one director only, who is linked with curtains-blinds.co.uk the websites are identical. That Director is Romanian and so are other associates, they were also linked with CA Unitrade Ltd but that company is in liquidation. From what I have read this is just an internet ordering machine and some of their suppliers are Romanian too. Recourse is extremely hard to achieve, there is no official complaints procedure on their website and from our experience nobody cares you have wasted your money on a product unfit for purpose, how can you have a made to measure blind when they give themselves tolerances in their T&Cs so the blind will not fit into your recess! We stated on every occasion we had had dozens of blinds from them in the past and if solved amicably would have ordered more but now we will avoid them hence this review.