The company enjoys a strong reputation for product quality and customer satisfaction, with many customers praising the ease of ordering, prompt delivery, and the excellent fit of the blinds. Reviews highlight the effectiveness of customer service, particularly in addressing issues and ensuring a positive experience. However, there are concerns regarding discrepancies in delivery dates and occasional miscommunications related to orders. Overall, customers appreciate the wide variety of options and customization available, indicating a trend of loyalty and repeat business despite minor challenges in the ordering process.
This summary is generated by AI, based on text from customer reviews
Customer service was very helpful and responsive, and I like the blinds!
Unfortunately blind was to wide, had replacement promptly! Thank you so much!
I have ordered blinds 3 different times over the past 4 years. As I redo a room then I order blinds for that room. Each time I have been very pleased with them. I am a repeat customer. Now I have blinds for all my windows!
Extremely pleased with the overall experience. Was easy to order! Communication was excellent. Order was packaged with extra care. Install was super easy with included instructions. Didn't need a customer service, but they did include a number of needed for help! Would highly recommend this company!
Easy ordering. I've ordered many times with your company over the years and have always been very satisfied with your products and quality.
The blinds are amazing. They look very nice and most important are very easy to instal.
I had ordered 4 large cellular shades for big glass panels that are in my passive solar room. They sent a number color samples and shared recommendations and information. When the blinds arrived, they were perfect. I loved them! However, during the warranty period, I experienced some issues with the blinds. I reached out to Blindsgalore and told them what was going on and sent photos. They had the blinds remade and the replacement blinds are now installed. While having an issue with the original blinds was not great, it was wonderful to have done business with a company who stood by their product and was as equally as professional and courteous when resolving an problem as they were when I was making my original purchase. I'm a loyal customer. I would recommend them and I will use them again for any future needs.
I've ordered several motorized curtains from Blindsgalore and have been happy with them. Even though there were a couple snags with motors, and directions, the staff was helpful in filling the gap for me. They are a legit online company who has the customers interest as their priority.
We are very happy with the quality of the venetian blinds we ordered. The size we received was perfect.
Ordering is simple. Was disappointed in the product. Cord too short. Also not happy made in China. Thought this was a US company.
I have shopped with your company for over 20 years and have never been disappointed. Thank you!
I have purchased before and had a great experience. I wasn't as pleased this time as the instructions for how to install the blinds wasn't easily found on the website. The product should have a direct link to the guide. I shouldn't have to search to figure out which blinds use which install guide. The product was the same as previously but the mounting had changed and made it more difficult this time.
Another email asking about the delivery status on an old order that is actually a request for a review. Well here it is. You shipped it, get the status yourself. If you wanted a review then directly ask for a review.
It gives me pause that you use deceptive emails asking if an old order was delivered as a ruse for a review. And what happened to my saved configuration that I can no longer find on your site. Previously it would be under Cart and ask if I want to move it to cart.
I called to be sure the 50% off would apply as I waited for my samples and was assured I could contact a service agent and all would be good. They were excellent and the "guessed at" color selections were correct, so the order was placed seamlessly. The product arrived as we were a mess due to bathroom renovations and again customer service assured me it would be okay if I could not verify all had arrived or finish checking everything was here. On opening I found the missing items were my fault, I never ordered them (oops). But the product looks great. I have opted to hire someone to put them up rather than get the experience between blind 1 and blind 19, so ordering my "oops" and getting an installer lined up. The color, based on the closed mini-blind, is perfect for the renovated bathrooms and will flow seamlessly, and look cleaner, than the 20+ year old blinds currently hanging. Great experience.
Our team is here to help! Thank you for the great feedback!
I was very pleased with Lydia's expertise in the order process.
Went OK. Good way to customize and the forms were quite easy to maneuver around in, and also easy to make adjustments.
Great service and great quality. I received my order quickly and easy to install.
Blinds appear to be good quality. Install was easy. Delivery was about a week later than specified. But during the holidays so not unexpected.
The blinds were well made and lovely q color, the ordering and shipping were timely. Thank you!
Sure! Here's your review with a bit more polish and humor:
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**From Confusion to Elegance: A Blind Faith Journey**
Ordering was a bit intimidating—we sent our mysterious measurements into the void, trusting that something, hopefully blinds, would materialize. Then we waited... still in the unknown, still trusting.
And then, in the middle of a brutal snowstorm, they arrived! Unfortunately, we couldn't open the box for days. When we finally did, a note greeted us: **"Please check all items within 5 business days."** Well, that day *was* our fifth business day—wish we had known that little detail sooner! Thankfully, the staff made sure everything was there.
Next came installation—also an adventure in the unknown. The instructions? Barely there. The video on the website? As clear as a foggy windshield. Luckily, YouTube saved the day, and once we had a solid guide, the installation was actually pretty straightforward!
The blinds are *gorgeous* and of excellent quality. If we could do it again, we'd add an extra two inches at the bottom for a more polished look. But hey, live and learn!
Bottom line: Don't waste your time searching elsewhere—these are worth it! Just be prepared for a little mystery along the way. 🚀
We love our repeat clients! Thank you!