Blinds.com

Al Hopkins the phone consultant was fantastic. He found out my needs and met them like a true salesman. I appreciate all of his help. Looking forward to installing my new blinds once I receive them. Thank you

Very easy to navigate the website and order online. I love that you offer paypal as a payment option. This is my second time ordering from blinds.com. I decided to update my two spare bedrooms with new cellular shades. Also, I called customer service with some questions before placing my order and He was very helpful.

I love buying all of my window treatments for our home and cabin from Blinds.com. I can get the odd sizes that we need and it is so easy. Good quality products, too!

Blinds fit perfectly! Already going to shop more blinds for our whole house! Great prices and sales make them affordable

I found instructions for measuring very confusing even as a prior customer. I use outside mount, and your diagrams have arrows going way past the area that I need to cover. Worse, nowhere does it make clear that the outside mount dimensions are measured from the top of the frame to the bottom of where the blind will reach. I haven't ordered since 2018 so I forgot these important details which should be clearly stated in your instructions.

The blinds had a small defect because someone assembling them did not know to split the pull cords through the small metal clip--they left the cords outside and worse, behind the clip next to the blinds. I had to untie each cord and restring them.

This is an updated review. [In the tradition as no good deed should go unpunished :) ] I have removed the old review. This is due to some confusion resulting from miscommunication, most of which was not blinds.com issue.

A month ago a blind was donated to be installed at a needy individual's house. The installer noticed the blind which was new in the package was missing brackets so could not do the install. He attempted to purchase 3rd party brackets and could not find the correct parts locally.
He contacted the organization responsible for the donation and was told they would arrange brackets. They contacted Blinds.com who graciously mailed out replacement brackets, even though the blinds had past their 3 year warranty window.
However the original donor did not communicate this fact to the installer (me). When I contacted blinds.com I was told they can't sell or send brackets (I understand their reasoning for this). I was however disturbed that you couldn't even purchase replacement brackets.

As it turned out Blinds.com had already acted in this matter, just the downstream communication broke down from the individual who had originally ordered the blind. Blinds.com staff was super friendly and honestly tried to be helpful even when it seemed like they wouldn't be able to help.

My samples came right away. I liked the emails that were not sent too often, but gave me chances for discounts. Plenty of info on the website for measuring and opportunities to see what the blinds will look like. Easy to order.

Bought 4 vertical blinds but received hangers for only one. Took 3 phone calls and and a wait to hang them March 29. Cost $ to hire to have them hung and with missing parts I had to pay again when the parts arrived. Will never purchase again from a company with such poor quality control. Never got an apology. Also the cord and chain are in the same place making it difficult to open and close.

They did not care that the hangers were missing and instead of overnighted as promised it took 2 weeks to get the parts.

It's not the easiest thing to put up. Definitely need an extra hand make sure you have all tools needed to do the job ahead of time. But other then that great product

I ordered 2 cellular shades for my bedroom in January. 1shade arrived 2/23 and the other is still out there somewhere. Called CS x2- spoke with nice rep, who told me due to the storms in Memphis there is a week delay in shipping from there (originated from China). Well my 1 shade made it out - a week after the storm. We are into the 2nd week of March and still no 2nd shade. If anyone can help me get this delivered I would appreciate it. Thank you

In July of 2021 I ordered over $4700 of solar shades. Within days the sides of the valances started to delaminate. Part of the reason is that the folks that I paid $50 to come out and measure did not measure how deep the windows were and they had to end up cutting plastic sides to make them fit in the window. They should have been measured so they were manufactured correctly. I contacted customer service and they sent out 3 inspectors to see what was happening. All of them had different excuses and nothing came of these visits. I then sent more pictures and here it is Jan. 2022 and just got off phone with customer service and they replacement for the sides of the solar shades are on hold. I have talked to no less than 7 people and nothing ever happens. They say they give you 100% satisfaction, but I have %100 percent disappointment. Do not use these folks unless you want to have your order drag on and wait on the phone to speak to someone. Pay the extra money and find a reliable company. Very sad. I never usually write bad reviews but I have had it with these folks.

Receiving free samples of the fabric options is extremely helpful in making my choices. Thank you for offering this feature. I also appreciate the views of your products and the added information that I can link to regarding certain features. Blinds.com is my first choice when shopping for window treatments!

The whole process was so quick and simple. The website is set up very well, customer service if needed is quick and reliable. Delivery was very quick for a custom ordered product.

For whatever reason I did not receive the discount that had been queued in prior to hitting the purchase button. Was able to resolve this with a phone call to customer service. Thank you. I have been using Blinds.com for almost two decades for rental and personal properties. I am grateful they did not disappoint me on this issue.

Our order was missing a set of blinds, call customer service and they sent another one. Love the blinds- easy to install and look great. Thanks

The chat Lady Teena, helped me find my original order so that I could get an other blind of same color and conditions. Thanks Teena!

I was leery about ordering cellular shades online. However, the quote I was provided by a local blinds provider changed my mind in a hurry, and I ended up ordering the shades from Blinds.com. At 62% less than the local business, I did not know what to expect in quality of their product. The shades ended up arriving early, and were packaged like an iPhone 14. The look, the functionality, the quality of the product and material, the well-engineered design, and with the ease of installation, I could not be more pleased with Blinds.com. Thank you for providing both a great product, and great service. Also, thank you Jason Newcomb (Design Consultant for Blinds.com), for helping me to decide what to order. Jason's help was invaluable!

Was great, just couldn't figure out how to order a valence/slats separately. So I called and they helped me out. Thank you.

Needed help with ordering extra slats.

Great instructions on how to take measurements. Helpful videos. Lots of options to choose from. Whole process on the web page was easy and simple.

Do not order from this company. They have a terrible customer service. Only one installation provider in my area. For the second time had to wait multiple months for my blinds. Customer service doesn't care and told me their supervisor denied my request to speak to them. Customer representative ended the call by telling me the ball was in my court, that no product was made, and that the best option they had to offer me was wait for 3 months for my blinds or cancel my order for the second time. Disappointing, never ordering from this company again!

Website showed a sale but checkout did not reflect
Within a few hours I received an email apology stating that they will give me the discount. Apparently I didn't see the "apply promo" button. Thanks

The cellular shades I ordered are quality, easy to install. One box arrived damaged and Blinds.com promptly sent replacements. I did not allow for a tile return on one window measurement and Blinds.com sent me a replacement for correct measurement at no cost and they tell you to donate or dispose of damaged merchandise at your discretion so there is no hassle to return.
I am extremely pleased with the shades and customer service! Highly recommend!

One box arrived damaged and a re-order was placed immediately at no charge and received within 1-2 weeks! Customer service agent was very courteous and helpful.

It said I was going to get 20% but only gave me 15% Then at the checkout my $33.00 savings from Capital One vanished too. However, my blinds fit perfect and work great. They are very attractive.