Blacklane

I originally booked a pick up for 4 pm on 16 Jul at the Florence Airport and was quoted 507.01 UR (which included a one hour wait time). Due to a possible flight delay, I changed the pick up time to 4:30 pm and the fare increased to 677.54 EUR!

We arrived on time at the Florence Airport and were picked up at 4:05 pm (within the one hour for the initial booking). Driver took us to Cortona. We booked the ride for transportation to our hotel which was the Monastero di Cortona - Hotel & Spa, Via del Salvatore, ******* Cortona AR, Italy.

Instead of taking us to our hotel, driver stopped at Piazza Garibaldi in Cortona and told us to remove our luggage and to use google maps to find the hotel (which was 1.2 miles away). We called the hotel and asked them to speak to the driver in Italian. The driver reluctantly drove us to Parcheggio piazza Mazzini (which was about 1,000 meters away from our hotel) and refused to take us to the hotel which was up a steep hill.

He was driving a Mercedes E sedan and said he would not drive us to the hotel. He left us on the side of the road with four pieces of heavy luggage, with no instructions on how to get to the hotel and said to use Google maps. We called the hotel and they called a taxi for us. A larger Mercedes Sprinter Van arrived (much larger than the Blacklane car) and they transported us to the hotel.

This experience was so bad that I canceled our later pickup (quoted at 301.07 EUR) and instead had the hotel arrange for car service. Same quality car (Mercedes E Sedan) for 230 EUR.

I have used Blacklane several times with no issue, but never again. Over charged, Over priced, and didn't get me, my wife and luggage to the contracted location.

By the way, throughout the week, we used local car services (Mercedes E Sedan) and they all were able to locate and drive to our hotel. I have plenty of photos to prove it.

The Driver must not Take you and you wont get your Money Back nor do they send another Car If they dont bring you where you ordered

Assured by "dispatcher" that this was a taxi. Only after driving for 10 minutes along the highway to Paris, did the French-speaking driver ask me for something. I didn't understand and he typed his question into a translation app... asking me for a tip in US dollars as "someone gave him that yesterday." He eventually called the English-speaking manager who told me that this was a metered car - NO meter was visible or turned on for me to see - and that was what I had to pay. The driver left the freeway - yes, it was morning rush hour - and went on side streets to my hotel, He deliberately stayed in the slow lane behind trucks, missing changes of lights in order to run up the meter. My total time was over 2 hours in the car for a total of almost 297 Euros, or $338 dollars!