Yelp for Business OwnersReviews 653

If you get a call from a Yelp agent offering a free trial of their new marketing program that will get you leades/clicks to your website beware. They make it sound like free but then the costs quickly grow to thousands in a month. I reached out to their Customer Success and was told because the services are "self managed" they cannot help. So disappointing to see a company like this with deceptive practices that take advantage of customers.

Stop by TrailerHouse in Garland, Texas they have excellent food. Customer service is very professional. The food is fresh and hot to order. Please tell them Keekee sent you.

I am a home inspector. My yelp site is "Gerardo Morabito Professional Home Inspector"
I spend $600 with Yelp and got no customers at all, only one non-customer gave me a bad review because I could not schedule on certain day/time, but I did not perform any service with this reviewer.
I have several positive reviews (I do have screenshots, PDFs showing my positive reviews) but in a few days the good ones disappear. I emailed them to help me and the answer over and over again is that a software recommend to show only that review?
So I am attaching pictures of my Four stars but they keep showing only one star on the live website.
I spoke with Lawyers and the cost to fix it is around $1500!
I wrote to BBB and they said no one can change the reviews, only the software.
HOW CAN WE TRUST IN YELP! If they show some (not all) the reviews?

Yelp has an army of fake accounts that pretend to be real customers, don't be fooled if you have a business, in a month and a half they charged me 1100 dollars

Yelp is a detestable business.

I currently have 8 reviews on Yelp, but only two are visible. A 5-star, and a 1-star. The other 6 reviews are all 5-star, but are marked as "unrecommended" and hidden from customer view. When I called Yelp to discuss this, they informed me that if a user doesn't use Yelp enough, doesn't review enough, isn't funny enough, is too positive, their reviews can be removed by an AI system. Yelp also informed me that they have no control of this, and cannot, (or will not) fix this. I even told them I could name every single customer's hidden last name to prove that I've done work for them.

I've worked hard for the 40+ 5 star reviews on Google. I currently only have 5 star reviews on Google. To work hard for this public image, and then to have a lower marks from Yelp right next to Google is aggravating.

I called today and told them I wanted to de-list my business to make a statement about my distaste of treatment of business owners, and how this treatment of reviews was unfair and detrimental to my business. I was informed that they will not de-list my business because in their words, "The public has the right to know about reviews and the quality of businesses." That hilarious because to them, the public only has a right to know of the reviews that they deem fit. They will then call you to market a review showcase, of which you have to pay for. This strong arms new business owners into thinking they will become more successful only through the use of ads.

I will tell every business owner I know about this, and encourage anyone I know who is starting a business to avoid Yelp like the plague.

I was told free 90 days free, then was billed for $400.00 and was told I have to pay it or go to collections after already paying $160.00 I'm confused about the free part... nothing was free. Scammers... stay away.

I am a local business owner for a construction company. I used Yelp to get started thinking with such a popular name I would be guaranteed jobs. Well I had them for 3 months. They charged me $750 a month. $153.65 for just 5 days of service. During the 3 month period I received 65 leads and only 2 responses from the leads. I landed one of those jobs but spent the same cost to receive the job. So I canceled with them. Now 2 months later I just received more charges! Called the bank and they won't reverse the payment and Yelp won't help. Save yourself the time and go with another service. They will rip you off

WHATEVER YOU DO, DO NOT BELIEVE A SINGLE WORD FROM THIS COMPANY! Unless you enjoy getting your hopes up that your business is going to be doing better. We went thru a 5 day emotional, stressful roller coaster of fake leads, no responses and totally lied to by their representative, who stated that he has opened 1000's of yelp business accounts and never had this problem, BULLS$#%!
We even saved the verbage from 2 prospective clients from 2 places and it was EXACTLY THE SAME! Trust me you will not want to have anything to do with Yelp! It will be one of your worst nightmares if you do!

An absolutely horrible online company! Yelp will just remove completely legitimate reviews from a business page and if you call to ask why it was removed customer service reps will just blame it on their algorithm. DO NOT DO BUSINESS WITH YELP! Beware, you will regret it. All their customer service reps are extremely rude, and they do not support you. Yelp is money hungry. Yelp removed legitimate 5-star yelp reviews because the Yelp reviewers "were not recognized as community Yelpers". Seriously! Such BS.

Yelp is a total scam. I paid over $900 per month on ads and their services which doesn't make a difference.

And now that I've canceled the plan, I am 132nd on the list. And yes, they really do feature your bad ratings if you don't sign up for their services.

It is such bad practice. I just think that every business should just stop using yelp all together and we create a more genuine platform.

Also, I have not been able to comment/reply to reviews because of errors. It asks me to try again. But it's been like this for month. I reached out to yelp to fix this issue so many times and I get no response. None at all!

Yelp is a total joke

They are like starving hyenas, they will call you and email you so you can purchase whatever yelp is selling and THEY won't LEAVE YOU ALONE, if you get a new phone number, somehow, someway, THEY WILL GET IT AND BOMBARD YOU. The small amount of exposure is simply not worth the headache. These people are RUTHLESS. Considering yelp is money hungry and so greedy they are charging you monthly TO ADD A PROFILE PICTURE. If I could give 0 stars for them being unjustifiably greedy I would.

Signed up for monthly recurring payments without my knowledge or consent; it took my accountant 8 months to notice. When contacted they told me they didn't care. My business was closed for 5 of these months. Total bunch of scammers that DO NOT CARE about their "customers" (marks) at all.

This was a total scam for my business. No other way to say it. They make it sound like they give you $900 free to get started. But it's not that way they are going to charge you every way they can. There is no way I would be trapped into this again by anyone. Your 1 star rating is to high.Yelp is a scam. It was $140. For 3 days. Glad we got out.

Anyone with a legit business knows YELP is bullcrap. They essentially try to extort money from you to keep your business presented positively on their platform. They don't really try to help you with errors on their site regarding your business listing and all the while they are trying to sell you advertising that doesnt work. Also nothing is ever FREE as they advertise regarding business ads. Also they will take away positive reviews and show negative ones if they don't like you because you are no longer paying them anything or returning their messages. This company needs to be investigated and SHUT DOWN once and for all.

It sounds that many people have had a similar experience with promises from Yelp for Business about a free trial then scammed out of hundred of dollars. I agreed to a free trial, vehemently told the agent I don't pay for advertising my small business. After having two payments total over $800 deducted from my account the bank closed my account. I continue to be emailed bills with accrued interest. I filled out out the "payment inquiry" required by Yelp for a dispute. No response. I've filled out dispute papers with the Attorney General, Better Business Bureau and the Consumer Finance Office. The lack of a moral compass with this company is repulsive.
I have been notified by Yelp that they reviewed my dispute and I am ineligible for a refund. What a scam!

I got the phone call try to let me use yelp I said I don't need it and they said just try for 90 days if I don't like it I can cancel without any charge before 90 days that why I use it after that I haven't get any reservations from yelp and I want to cancel and they said I have to pay 750 it call early termination and I told them in my call they didn't talked like this but they said I signed agreement! Any way they going to my records voice and will send to me back about I and sell person talked but never send me back and change me 325 for first month and another month change me again 325 and 420 with any bill how can I do this! In this situation I am so stresses

Only promise you promo $$. They actually take your budget and divide by the clicks and send you bill.

This company is a joke, do not under any circumstances create a business account with this company. They lied about everything on the initial call including costs!

These make the mafia look like angels! Only one star reviews get shown on your listing until you pay up. How do they get you to pay? They spam call you until you eventually cave and subscribe to their B. S. "business listing services". If you don't pay, you don't get your earned 5 star reviews to show! They will black ball you until you pay their fees. How do they do this legally? They must have some people high up in their pockets. Once they get sued and somebody wins against them (eventually it will) the flood gates will open. Old timers who like to use this scam app will lose their trust, and yelp will be no more. Can't wait until their day in court comes. Reach out to us if you have a class action already started.