Yelp for Business OwnersReviews 653

There is no accountability, no leads have been generated in 3 years, I cancelled account and just found out they have been taking money out of my CC for 21 months. Bad company DON'T DO BUSINESS WITH THEM

They don't allow more reviews in and from the feedback I'm seeing on this site, they hide or manipulate reviews.

Do not sign up for yelp ads! Total scam and they'll keep the money. No refunds and you get charged after cancelation so keep an eye on it.

I was charged $713 in 23 days of ads. I got 1 actual lead. Everything was random clicks where the "potential clients" fill the form but never respond. I'll never deal with them again. Stick with Google

I was promised by Matthew Reckard, the Senior Elite Account Director of Yelp that I wouldn't be charged a single dime for signing up for Yelp Ads. I believed him and put in my personal card for my company's yelp page. The ads only ran for 2 weeks, and we hopped on a call to cancel it together. Lo and behold 10 days after we cancelled the Yelp Ads program my card was charged $44.96. Despite spending more than 1.5hrs talking with Matthew, the customer service department and the financial department I wasn't able to get this refund back. 0/10 to Yelp and to their agents' unethical practices.

Shady company, Hidden costs, site not easy to navigate in a likely attempt to confuse you. Absolute scam. Plus they lock up your credit card. Run!

The worst company for business ever, total fraud, total scam. They charge for "clicks" viewers of your business, so ridiculous. No information provided prior about this, just at the end of the months i found out that i was charged from them because of the clicks my business had.

We took our car in to Michael Hohl Chevy in Carson City today to have the airbag replace we were told this would take about an hour. It took over four hours, and while it is understandable that there might be a delay, it is not understandable how rude, Nasty and unhelpful the service staff was. We will never take our vehicle there again

I was sold by a Yelp representative that purchasing their ads would increase traffic to my website and overall visibility to potential customers. My budget was $450 for 30 days. I canceled the ad after 20 days of receiving only 7 clicks out of 5,274 ads, which is less than 1%. I was charged $407.24 based on 7 clicks at $58.18 per click and the service of ranking my listing higher in search results.

I am providing this review because Yelp Customer Service refuses to accept any responsibility for their ineffective ads. Customers that are not satisfied with their service has no recourse as Yelp offers no refund or partial credits. I want to warn others to NEVER run ads with Yelp.

I will use an old adage from my grandmother and it is "when you learn better, you do better." Hope this helps other small business owners avoid the Yelp Trap!

I recently signed up with Yelp for what I thought was a maximum of $300 per month for ads. After two months I checked my bank statement and found they were taking $420 per month. When I called they offered to refund the $240 they overcharged me, if I signed up for more ads. Sorry, but fool me once, shame on you. Fool me twice, SHAME ON ME! Nope, I am done with Yelp!

Yelp for Business Owners Click Ads is a complete Scam. They get small businesses interested by giving them free ads and then when free ads run out they charge you for Ads per click. And you don't even get to see the ads. The Ads price per click changes, therefore you never know how much you are getting charged until they charge you, and there is no advance notice of the charge. A click in February may cost $3 but a click in June costs $54. Again a total scam!

Hired them to remove a fallen tree on April 17th, 3 weeks to show up to remove the tree and then 3 more weeks to grind the stump--they damaged the neighbors fence and won't pay for it-Terrible company and poor follow thru

They're going to reel you in with "free trial" services that don't really amount to that. They divide those credits through several months and make the site difficult to navigate so you can cancel services that also do NOT provide any benefits to your business. Invest your money in something worth while.

Called and offered me free new program for reservations, no charge at all for 3 months, can cancel at any time. My credit card got charged at 2 months, called, took 2 weeks to resolve. Month 3 was charged again, called, this time only took a week to resolve. Wanting to cancel my service, all of a sudden i'll be charged a $700 contract cancellation fee. What happened to it being free to cancel anytime? We are in Arizona, attached are a few AZ reps and reps for reservations.

We complianed to YELP about a 1 star review after finding out the user worked for a competitor. YELP responded within 5 minutes of our email that the review was legit (obviously computer generated). 3 years later the user still has 1 review (ours) yet we have 5 star reviews that have been buried by users with multiple reviews. I paid for the YELP platform years ago and after quitting there was no difference in our business volume (they try to tell you otherwise). SCAM!

They are scammer. They claim to offer $300 credit but it's a trick it's for advertising which only use about $2 a week, but you getting charged per clicks averaging about $20. Run! It's false advertisement. They deleted recorded calls and each time you call they act like they never spoke to you. You will end up spending at least $450 in clicks before you realize you been duped

Just Got off the phone after being billed $550 for a "Click Campaign," I had set up a $250 limit, and they apologized if the "was any confusion." The lady was a real smooth talker and this will be the last time Yelp gets a cent from me. Ever. Deliberate misleading information, and over selling my limit of $250 by double. If I hadn't checked it, it would have gone on forever! No apologies, because this is a daily scam for thm. There was talk of a $300 coupon, but that's only if you purchase MORE. I got two phone calls that went nowhere - something another reviewer mentioned. Part of the scam. A vague inquiry, generic and no reply.

Stay far away from Yelp.

After singing up for a "Free $300 in ads" promotion on February 6th, I was only interested in trying the advertising platform using the credit, not my own money. The sales person from Yelp reassured me my account would be cancelled before they charged my card, and that my card would only be used on file for the purpose of authenticating the account. I did wonder how legitimate this claim was, and was weary that my trail would actually be stopped once it hit $300, as very few trail programs offer this (in the attempt to catch you with charges at the end of the trail). So I monitored closely, and there was very little clicks happening. I continued to monitor daily, and watched pay-per-click until it was around $250. I was worried to go over the credit, as I didn't want my card to be charged, so cancelled before it hit $300. Cost of adventure should be $0 to me. Canceled. No bill. Credit card charge was received a month later with $120 for 'Biz. Yelp'. I immediately contacted customer service and was told on the phone to request a refund. My first request went unanswered for a few weeks. When I called back, they advised me there was nothing on file in terms of my refund request. It oddly was "never received" although I submitted it the day of my call to Yelp. It was then resubmitted (exactly the same process as before) and now they confirmed on the phone that it was received. When I finally received a response from their refunds team, it was an email basically telling me I was wrong and that there was no way I would be getting a refund on this charge of $120. That all of the clicks apparently happened in-between the time I requested to cancel, and when the account was actually cancelled. So $170 worth of clicks apparently happened in the span of 1-2 business days? Really? I even mentioned I didn't receive a single lead, which on it's own should be cause for refunding. But the disregard for my poor experience led me to believe that this is something of a 'scam' they catch new business owners with regularly. So I took to Google to research others with a similar experience, and sure enough I seen many recounting a story nearly exactly the same as mine.

Customers taht lose a case in court being allowed to post bad reviews to get even about legal judgement calls