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The company exhibits significant challenges in customer service, particularly regarding transaction processing and support communication. Customers frequently report delays in currency exchanges and express frustration over the inability to resolve issues through available contact methods. While there may be potential in their offerings, the lack of timely responses and functional support channels detracts from overall customer satisfaction. To enhance their reputation, the company should prioritize improving response times and streamlining their support processes to better address customer concerns and build trust.
This summary is generated by AI, based on text from customer reviews
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