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BitdeFender Reviews Summary
The company's reputation is mixed, with notable strengths in product quality and reliability, particularly in its security offerings. However, customers express significant frustration regarding customer service, specifically highlighting delays in support and unresolved issues following software updates. Concerns about data accessibility after updates have emerged, indicating a need for improved communication and effective troubleshooting from the support team. Overall, while the product itself garners positive feedback, the customer service experience detracts from overall satisfaction, suggesting an urgent need for enhancements in response times and resolution effectiveness.
This summary is generated by AI, based on text from customer reviews
After the installation of the current Bitdefender Total Security Update, my Bitdefender "data vaults" - and thus all of my relevant data - are no longer accessible, even though you have given assurances. According to your commitment, "Customers with subscriptions to Bitdefender Total Security 2020, Bitdefender Internet Security 2020, Bitdefender Antivirus Plus 2020 and earlier versions can continue to use these features indefinitely as long as they wish to use their current versions."
I tried to retrieve the "contents of Bitdefender File Vaults" with the bdfvcl file, as you did in your instructions. https://central.bitdefender.com/support/*******353/article/******* The recovery was unsuccessful despite several attempts; the destination folder is empty; the files are not accessible.
I even re-install Bitdefender - but this also didn't work. I contacted the Bitdefender Customer Support via chat - 2 times. NO SOLUTION. They promised to help - NO FEEDBACK AT ALL AFTER 1 DAY.
SO - YOU BETTER DON'T USE the update for Bitdefender Total Security 2020 - if you don't like to loose access to your data.
For me a disaster as I can't do online trading without the locked data!
Bitdefender Login ist ein wichtiger Prozess, der Ihnen hilft, den besten Schutz für Ihr System zu erhalten und
Gleichzeitig die reibungslose Verwaltung und Nutzung der Bitdefender Produkte zu gewährleisten. Über Ihr Konto
Können Sie Ihr Abonnement verwalten, Informationen über Ihren Einkauf erhalten, neue Einkäufe tätigen und
Vieles mehr. Für all dies müssen Sie ein Bitdefender Konto haben.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members