It's been 16 days now and I still have not been paid. They have given me every excuse under the sun. Extremely disappointing.
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ALL POSITIVE REVIEWS ARE PAID SOLICITED REVIEWS FROM BITBETWIN DO NOT BE FOOLED!For the past two days I've been trying to withdraw I had enough in my balance yet for some strange reason they continue to give me one excuse of it or another I have screenshots timelines screen recordings and emails documenting every excuse in the book for them wanting not to pay me don't be fooled all reviews that are posted the majority are solicited reviews or reviews made by bitbetwin.az
EI went on their Vegas site and $150 and because when I did withdrawal it was the wrong BTC address they said they can't do anything about it even though the address that was sent to was their address I don't understand why they couldn't just send it to my cash app since that's where the money came from in the first place I think it's all scammed just so they can get our money don't go on their site
"Bottom Line they finally paid"
First things first they will always tell you they are experiencing high redeem volumes that is a lie... Second I just updated they are now trying too say they can't process withdrawals for bitcoin but are gladly receiving them for deposits! (Sound fishy too anyone else?)
Redeems via Bitcoin take way too long first they list it takes 24 hrs then they tell me up too 8hrs but they said "It never usually takes them long" Then I'm 7 hrs in and it hadn't even been removed from my account and one person then tells me it takes at least 12hrs... Look this site Is close too a scam as you can get i am also sure after this review I will never get a redemption and they will suspend my account or never pay!
They always blame the Blockchain for it taking over 8hrs too get your money via bitcoin but I've sent plenty of BTC and it takes less then 15 mins for then too fully receive the payment... The website is ok and navigable, there is a 50/50 chance the person in sales or customer service us a complete $#*! kr the best person you have ever talked too... the coupons and bonuses they offer are some of the best around that is the only reason I am giving a 2 star rating... But there offers seem too good too be true as I found out when it came too my girst redemption... Also I am sure there sister site is BitBetGold.com. And they are straight up scammers and will suspend your account if you give them any pushback from them taking forever or not paying you at all. Stick with www.winbigmoney.com. They never screw with you, Never Take forever and is always the best customer service
Here is the place play fast load big wins and quick speedy cash out. No joke this this best gaming site thanks bitbetwin
Did not credit $170 dollars that was owed to me. My withdrawal request is still pending and its been 46 hours. Contacted customer support multiple times yesterday and today via email and Live chat. I was asked to complete identity verification and I submitted photos 5 times according to subsection, "Identity verification " listed on their website at:
https://bitbetwin.az/faqs/
Which states:
"How to complete the verification process if I deposit, win and try to withdraw the amount?
In that case, all you need to do is to provide a selfie while holding your ID Card, and that is pretty much it. After that, we will evaluate the documents and approve them instantly if everything is right."
I sent a photo of myself holding my ID card 5 times, along with photos of my ID CARD FRONT AND BACK.
My identity verification is still declined. Then live chat support says " Do you have any other selfies"?
My withdrawal request should have been approved and processed by now.
Last time I tried to withdrawal they said that I didn't have enough money to complete my request for $85 so I asked for $75 and they ended up paying me $77 and I lost the remainder of my account balance.
BITBETWIN.AZ a SCAM website AND THEY'LL GIVE YOU EVERY EXCUSE NOT TO PAY. I'D LIKE MORE INFORMATION ABOUT FILING A CLASS ACTION LAWSUIT AGAINST BITBETWIN.AZ and their fraudulent business practices. Thank you.
Finally an app that takes care of everything quick fast and with in a few hours. Money was in my account. Actual cash difenitly recommended my friends and family to join.
WORST CUSTOMER SERVICE EVER
Good luck trying to get your bonuses especially when talking to support members such as ALICIA and SEVY. Multiple time they have kept me on the chat for 3 4 5 even 6 hour just to get bonus, not to mention it took someone I referred over 10hrs just to sign up. Then they act like they forget everything and ask you all the same questions over again like you never spoke to them about anything. The worst part about Bitbetwin is the support like Alicia and Sevy, when you really need it... Better talking to a computer operated system that has little to say. Biggest waste of time with these mindless people
Sometimes my withdrawls are declined and I have to ask why which takes time because the chatbot takes a long time with agent. But when they are aware they get it handled
This is PLACE IS A FRAUD THEY TOOK AWAY MY WINNINGS SAYUNG IT WAS A TECHNICAL ISSUE. BULLSHIIT. DONT TRUAT THEM. IF YOU WIN THEY WILL JUST FIND AN EXCUSE NIT TO SEND YOU UOUR WINNINGS. ALREADY TWICE THEY $#*!ED ME. SHAME ON ME!
Still awsome, stil legit, stillnpays its winner and had best customer sevice... fu k wit them. I always play amd win
If you know, you know! That's how fast the withdrawal process is! Fast friendly guest service providing a well round experience!
You can freely earn sign up bonus without deposit. When u deposit money site will give you bonus. Trusted
Great customer service and good bonuses. Highly recommend them lots of games to chose from as well
Horrible won 166 bucks on inferno n refused with draw due to there technical issues... Don't gamble here frauds
Awesome website to play to actually be paid out and the only part that is bad about it is the withdrawl process and how long it takes
Answer: Is there a question here? My advice is to seek other means of communicating with the customer service. They have a email address, phone number, and even live chat options for contacting them. Sometimes one way is better than another. Good luck and congrats on the win!
Bitbetwin has a rating of 2.1 stars from 40 reviews, indicating that most customers are generally dissatisfied with their purchases. Bitbetwin ranks 60th among Casinos sites.