BirthdayExpressReviews 45

I ordered items for my grandson's first birthday. I paid $10 extra to have items sent faster. I called when they did not arrive at promised date. They said they had mistakenly shipped it regular mail and it wouldn't arrive before party. They promised to refund my $10 and send shipping labels when items arrived for free shipping. Now they say refund will take 5-10 business days and shipping labels take 24 hours before emailed. Wow... they collected by money the day I ordered. Very dissatisfied!

Horrible, horrible experience. I placed an order on their website, and they charged me multiple times for the same order and took ALL the money out of my bank account. I called them and the first person I talked to said there is only one charge and had no idea how to do her job. She advised I call my bank. I called my bank, and they said there definitely were charges, gave me authorization numbers for the charges and said there is nothing they can do until the charges are completed and I dispute the charges.

So I called Birthday Express again and kept hearing "sorry for the inconvenience" as if taking all my money away without my authorization is an "inconvenience." Finally, I talked to someone that could find the charges. They are refunding the many extra charges but it will take up to 5 days before I get my money back. I can't put gas in my car or go to the grocery store today to buy food for my son and they said "sorry for the inconvenience" and gave me 20% off my actual order as if that somehow makes this all better.

Run away. I will never use them ever again.

This has been the worst experience in a long time. We placed an order for our kids first birthday couple of weeks before the event. I should admit they did send all the stuff in time but just to the wrong address. I have been contacting their customer support since the last 1 week but they just respond with the same phrase "Someone's gonna contact you soon". They have no idea who is gonna contact, when or what the next step is.

It has been an embarrassment as we are stuck here 2 days before the event and none of the stuffs we ordered is with us and now we have to go look around stores to find a replacement for such a major event.

Order from them at your own risk and if you have some money to waste!

I had an easy question about a code not working on my online order. Over the course of 2 days I tried instant chat four times but quit each time once I had waited over 30 minutes for someone to come on the chat. I also tried calling multiple times with the same non-response. I emailed on October 28th and put a negative comment on their Facebook page the next day when I still had no response. I finally gave up on the code and just paid the stupid shipping charge. I got my items in a timely manner but there were missing items and items that were not as described. In fact the invoice enclosed with the order is different from the invoice online! I finally got an email response on November 11th, 15 days after I emailed them. And to add insult to injury, the email was a generic canned response and didn't even attempt to answer the original question! Then today, November 13th, they finally responded to my Facebook comment (2 weeks later). They apologized and told me to PM them if they could help now. Well, I did PM them but I don't have high hopes for any kind of resolution. My kid's birthday is today so it's not like they can replace anything now anyway. I think it's really weird that according to Google, this company is a trusted site and they have all these glowing reviews. However, if you look, there are actually lots and lots of negative reviews on other sites which makes me think Google is sanitizing the reviews. I also noticed the last year they received recognition as an outstanding company was 2013. Perhaps they underwent some kind of corporate restructuring and have a different person running things, accounting for the precipitous drop in customer satisfaction.

I placed my order with them on Oct 6 with guaranteed delivery by the 13th. I also ordered some things from Oriental Trading the same day. By Friday I had received shipping confirmation from Oriental Trading but not Birthday Express. On Saturday, I called their customer service and they confirmed that it had not shipped but was scheduled to be on the truck and sent out that day (10/10). By Sunday morning I had shipping confirmation but the tracking number was not found. Checked Monday, still nothing so I called back and she said it was picked up Monday as UPS didnt pick up from them on Saturday but they upgraded my shipping to overnight. I received my package on Tuesday as guaranteed, but there were items missing. Called Wed and they replaced them no questions asked and guaranteed them to be shipped in time for my party. The next day (Thurs) I had not received a shipping confirmation so I called back and they said that it had not shipped but they were sending it overnight and it would be to me by Friday (I told them my party was on Friday). My replacement items did arrive on Friday but around 6p.

Long story short, I will not order from them again. While their customer service folks were helpful and did follow through on their action items, the stress of having to constantly follow-up was more than it was worth. My advice is that if you do order from them, follow-up every other day until you have a tracking number. Each time I called customer service it was a bit of a wait, but there is an option for them to call you back which I utilized so that I wasn't left holding the phone for an extended period of time.

This company really needs to review their warehouse management/shipping processes because their current process is simply not working. I only gave them 2 stars because the customer service reps that I spoke with were very friendly and helpful.

Ordered October 1 with a guaranteed delivery date of October 9. It is October 20 and I still do not have the items I ordered. After a long wait to get a hold of someone, they said they don't know where my stuff is or how to to get it to me in time. They supposedly will refund my money within 48 hours. DO NOT ORDER FROM THEM. All other reviews are right with the negative reviews. Just wish I had checked out their reviews before ordering.

I spent $120 on various things for my daughter and son's birthday party and paid $20 for GUARANTEED delivery yesterday. Never came. I call this morning as soon as they open - and am on HOLD waiting for a customer service representative for 59 MINUTES PEOPLE! And 14 seconds... but who's counting after the first 59 minutes... Only to be told, "oh we're sorry, it hasn't even shipped yet". Now, the HOUR I spend on the phone waiting for someone could have been used to go back out to the store and buy the things they were supposed to deliver for the party TOMORROW. This place is BEYOND being just ridiculous - they are practically criminal!

Maybe I would recommend ordering from this site if you are 1 year away from your event. I put in my order and it had been over a week and there was still nothing being shipped it said "processing" I had to try to call customer service with no answer 5 times, and I had emailed with no answer. I then tried their live chat, and got ahold of someone who told me they were going to mark my order for priority, and that the package would be at my house the next day, being that it was only one day away from my guaranteed day to receive my package at my door. I checked the order status the next morning and it still said "processing" I then got on the chat AGAIN, and cancelled my order, however the money then takes up to 5 business days to go back into your account. I WOULD NOT RECOMMEND THIS SITE. Horrible customer service. If I could give no stars I would.

I ordered the party in a box for my daughter's 1st bday over 2 weeks ago and still waiting for the package. I just got off the phone with them and the package was supposed to be here today and it did not arrive. Her party is in 2 days... I ordered her cake already I have 40 guests. If I don't have the package by tomorrow I am calling to cancel. I paid express delivery to have it today! Worst customer service ever! And I shop alot online because of the ease and convenience but birthday express people SUCK!

My sons 4th birthday was coming up and i decided to do a ninja turtle theme. I order everything on Sunday 7-6 even paid for express delivery should not take more than 2 days per representative... wed@ 5 pm i realize that it was already too many days so i decided to call ups and birthday express. Found out that shipment never left the warehouse and i got charge same day order and delivery fee of 18.99 for a 2 day express delivery. Obviously got very frustrated and pissed off because i had order cake and everything of ninja turtle theme and my sons birthday party was that Friday 7-10... spoke to manager and all she said was that she could refund the money but it would take 1-2 days approve refund and 3-5 for the money to show in my account! That is when i got more pissed off because i had to run to try to find everything that i needed right away and hundreds of dollars flying thanks to them...
DO NOT ORDER STUFF FROM HERE YOU WILL HAVE A CHILD WITHOUT A BIRTHDAY PARTY AND ALL YOU WILL GET FROM THE IS AN I'M SORRY.

After I realized I had selected the wrong things for my niece's graduation party early on Sunday morning at 2am (never shop when you are sleep deprived), I thought I would be able to cancel my order since it had not processed yet, JUST LIKE EVERY OTHER WEBSITE! HOWEVER, since they are "closed on Sundays" I waited until right after they opened on Monday morning and called immediately to tell them I'd like to change my order. The woman who answered said the order had already been processed... even though they were closed the day before and even though I HAD NOT received an email LIKE EVERY OTHER WEBSITE issues after your order is processed. Furthermore, she said that the items had already been packed and put on the truck for delivery. Again EVEN THOUGH I HAD NOT RECEIVED AN EMAIL CONFIRMATION that my items had been shipped. I was told I could return the package as soon as it arrive and receive a full refund. THREE WEEKS LATER, I HAVE YET TO BE ISSUED A REFUND and in fact was just asked to email them a list of all the items I returned so they could manually issue the credit since they haven't had time to inspect the returned package that they RECEIVED OVER A WEEK AGO!
Needless to say, I think everyone should know how unprofessional and dishonest this company is. STAY AWAY!

I also placed my order for my daughter's 4th birthday on 2/20. Party was today 3/14. Got the confirmation with a guaranteed delivery of 3/3. Well that day came & went no decorations. I spent many conversations & hours with your company as to where & when the decorations would arrive. I even received a vm saying I would finally have my order on 3/13. I spoke with many CS reps who felt confident that would happen. Spoke with a cs on 3/13 in the am was told both my boxes shipped & would be delivered by 3pm. One box showed up a banner. All other decorations didn't ship. When I spoke with a supervisor, he asked if we could possible postpone my daughters party, that was the next day. Are you kidding me?! We had food, cake, invitations, family from out of town, oh & me about to have a baby. I ordered these decorations in more than enough time for delivery. The way this situation was handled is unacceptable. I spent last night running around town finding new decorations. Not what I wanted to be doing when I should've been getting things ready for the party. If you actually want decorations this isn't the company to order from.

Only gave it 1 star as it wouldn't let me submit my review without it. I ordered Candyland party supplies for my 4 year old nephew. I ordered it on Sunday March 1st and paid for it to be shipped and here by Wed the 4th. It didn't come in so I called and was told they would refund the extra cost of shipping and was also told they will have it overnighted on Thursday to be here Friday for the party on Saturday. I did receive an email saying that they were refunding the shipping fee. I called on Thursday and they told me that it had been shipped out. As of today still no package. I called them again and they said "they were having problems with the distributers and that it hadn't been sent out yet" well why did they tell me yesterday it was already sent out?! Horrible service will never order from them again.

I order a complete party in a box on 2-24. I noticed on my confirmation that my custom birthday banner wasn't customized, but I was charged for it. So I called them. I waited on the phone for 55 mins and no one ever answered. I called back 4 more times and still NOTHING. I sent 3 different emails trying to get the banner fixed was told to call the useless line OR order the banner again and they would "try" to refund the money. Forget that a billion dollars couldn't make me order from them again. Today I called their corporate office and for the first time was able to speak to a representative, who was no help AT ALL. She told me she would transfer my call to her supervisor, whom you can imagine never answered. I left a voice mail and he has yet to call back. I was guaranteed to have my product on the 5th of March. That day came and went and I still haven't received anything. I will never shop here again & i feel bad for anyone who does!