• Bigtime Battery

Bigtime Battery

Overview

Bigtime Battery has a rating of 4.16 stars from 13,340 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Bigtime Battery most frequently mention customer service, great price, and free shipping. Bigtime Battery ranks 3rd among Batteries sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 81.1%
Positive
30
Neutral
1
Negative
6
3
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What reviewers want you to know

Positive highlights

  • Email customer service was pretty quick to respond to my question.
  • Fist time buyer, Bigtime Battery was cheaper than anywhere else and made the buying process very easy!

Critical highlights

No critical highlights yet

How would you rate Bigtime Battery?
Top Positive Review

“Got the job done”

Jeremy B.
4/12/24

It was difficult at first to get tracking and it got confusing what batteries i ordered vs what was shipped but I'm the end, it all turned out correct. I shouldn't be too critical because they were very helpful on the phone and my order turned out just fine and was delivered pretty quickly.

Top Critical Review

“Refuses to honor Optima warranty”

Dave K.
4/19/24

My Optima battery gradually grew weaker and weaker so it now cant start the car after sitting over night without being on a battery tender. My car dealer checked out the car and determined the battery needs replacement. Still under the 3 year warranty, I contacted Bigtime Battery and they had me ship the battery to them. My shipping cost was $62. Three weeks later they told me the battery works fine. Yes, it can start the car but only if I keep the battery on a charger. They returned this useless battery to me. I have now bought an Interstate battery with no problems. They are NOT an authorized Optima dealer.

Reviews (13,340)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (40) time battery (23) web site (15)
Thumbnail of user josel168
Jose L.
1 review
0 helpful votes
September 5th, 2017
Verified purchase

Company did not honor 10% discount coupon as advertised, but battery price was still very reasonable.

Thumbnail of user robw273
Rob W.
1 review
3 helpful votes
May 21st, 2020
Verified purchase

The product I was looking for at a fair price. Different inferior brand shipped verses what was shown, but it fits and works for now.

Thumbnail of user billf176
Bill F.
1 review
0 helpful votes
September 20th, 2018
Verified purchase

I haven't been able to locate shipping speed. suck.
Once I received the battery, I was satisfied. Fix the website to reflect shipping speed.

Thumbnail of user williamk2753
1 review
0 helpful votes
March 10th, 2024
Verified purchase

Took a little longer to receive than I expected. Battery was fully charged when it arrived installed in motorcycle instantly came to life.

Thumbnail of user rogere111
Roger E.
1 review
1 helpful vote
November 18th, 2019
Verified purchase

When reviewing my order I could not return to my original order submission. I couldn't tell whether I was duplicating my order or finishing my order.

Thumbnail of user elizabethl511
Elizabeth L.
1 review
1 helpful vote
January 15th, 2020
Verified purchase

too fussy with the information and too awkward, making me return to cart when I corrected billing address, saying it was recalculating -- but there was not difference.

Thumbnail of user markg531
Mark G.
2 reviews
1 helpful vote
September 5th, 2020
Verified purchase

Not enough info for which motorcycles batteries will fit. Mine was a 2000 Goldwing SE, but could not look up which battery it needed

Thumbnail of user bryanh149
Bryan H.
3 reviews
1 helpful vote
November 17th, 2017
Verified purchase

Was surprised the batteries with 50% more power, were 50% longer, and didn't fit into my two cell drill without removing the locking caps. Wish someone had mentioned that before I ordered them. When one reviewer said they were a direct fit for the same battery number I needed, I ordered them. I'll have to make do, but wish they were the same size as my original batteries. I'd sacrifice 50% more power for batteries that fit my drill correctly!

Thumbnail of user michaelk585
Michael k.
2 reviews
1 helpful vote
September 25th, 2019
Verified purchase

My second battery from your business>The other lasted 3 years&3 months!>I hope even better this purchase!

Thumbnail of user tomh310
Tom H.
1 review
0 helpful votes
March 15th, 2018
Verified purchase

So far so good. Then I received the battery and it looked like it has been sitting around on the shelf a long time (some stains and debris)and it didn't have a date sticker on it but only time will tell. Tom

Thumbnail of user hughc26
Hugh C.
1 review
0 helpful votes
May 4th, 2018
Verified purchase

So far everything is going smoothly, and the site is easy to navigate. However, instructions aren't clear on how to use the "Rush My Order Now" option.

Thumbnail of user ilysew
Ilyse W.
1 review
0 helpful votes
March 19th, 2018
Verified purchase

I wasn't sure if the battery was compatible with my model since only one model number was listed but I called and they were very helpful!

Thumbnail of user peterp284
Peter P.
1 review
0 helpful votes
August 3rd, 2017
Verified purchase

The search is rather difficult to work. Had hard time finding correct battery for my machine. E
nded up using info from old shipping order I had from BTB.

Thumbnail of user anonymousz105
anonymous Z.
3 reviews
2 helpful votes
September 1st, 2018
Verified purchase

you used to sell these in pairs for the pride ultra go-go. Where did they go? How do I get the coupon code? I'm a repeat customer, shouldn't I get a break?
Donald

Thumbnail of user marietteh
Mariette H.
1 review
1 helpful vote
May 7th, 2020
Verified purchase

Originally PayPal was an option. However, when checking out I was not able to get PayPal. I had to give my credit card number. I prefer PayPal. It should not appear on the site if it isn't available.

Thumbnail of user robertb901
Robert B.
1 review
0 helpful votes
July 8th, 2017
Verified purchase

1. Country list does NOT include Canada.
2. Several of the same products show different prices.
3. Email inquiry I made received NO response.

Thumbnail of user lesliem104
Leslie M.
1 review
0 helpful votes
June 2nd, 2020
Verified purchase

Amazon Order issue, had to spend 30 minutes using your direct website for resolution. Customer service was good and courteous.

Thumbnail of user jonl183
Jon l.
1 review
0 helpful votes
September 21st, 2019
Verified purchase

Coupon discount offer sent by you was not accepted....not good
Got no response referring to coupon
Batteries arrived in two boxes on two different days

Thumbnail of user jasonb555
Jason B.
2 reviews
0 helpful votes
August 20th, 2018
Verified purchase

Your check out page kept changing and doing weird things like the place that said address 1 changed where it was on the page twice.

Thumbnail of user angiey10
Angie Y.
2 reviews
0 helpful votes
September 7th, 2017
Verified purchase

I received my earbuds very quick the price was reasonable.. but I can only pair one ear no matter how many times I redo the pairing process only the left ear pairs

Thumbnail of user albertf59
albert f.
1 review
0 helpful votes
August 14th, 2018
Verified purchase

Was pleased with my shopping experience,will use big timebattery.com again for charger needs that no store seems to handle.Order was confirmed and shipped right away.

Thumbnail of user anonymousj651
anonymous J.
4 reviews
0 helpful votes
December 6th, 2019
Verified purchase

Completing and submitting the order was confusing. I bounced to PayPal back and then I had to press the submit again so I'm not sure how many batteries I'm going to receive.

Thumbnail of user josephh201
Joseph H.
1 review
0 helpful votes
February 9th, 2018
Verified purchase

Said they had battery in stock, would ship that day. Would have it for sure in one week when I needed it.
Waited one week then called, why don't I have it. Many different stories. Would ship that day or next, shipped on fourth day. Received one week late in good condition.

Thumbnail of user adamm245
Adam M.
1 review
0 helpful votes
September 28th, 2017
Verified purchase

Couldn't find a charger for these batteries within your site. If you have one, let me know via e-mail please. If you have one, you can include it with the order, and if not too much, I will pay you before you send them out. Thanks again, Adam.

Thumbnail of user stevem1015
steve M.
1 review
0 helpful votes
August 29th, 2019
Verified purchase

ordering was easy I'll rate again if I get my order super quick. I paid 2.99 for rush delivery. if I get it quick I'll tate a 5 star.

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