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BH-USA has a rating of 2.9 stars from 2,234 reviews, indicating that most customers are generally dissatisfied with their purchases. BH-USA ranks 10th among Boats sites.
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I was already happy with my new skiff lifts, but Sally, the storm, had other ideas. So, through several orders, I am back in business. Your products are amazing, as well as your staff, especially Linda. Let's face it, you are only as good as your staff when trying to understand your order. Great job!
I've had the worst customer service experience. The rep was rude/unprofessional/argumentative--even with my credit union rep on the call, too. "It takes one to know one," she said to me at one point. She threatened legal recourse. No sense of CS. I will share broadly. Do not buy from this company.
I was already happy with my new skiff lifts, but Sally, the storm, had other ideas. So, through several orders, I am back in business. Your products are amazing, as well as your staff, especially Linda. Let's face it, you are only as good as your staff when trying to understand your order. Great job!
Great job, received just as advertised. Fit perfect to replace the old lift. More than enough power to lift a 3000 lb. bass boat.
Easy to find. Ordered the same product two years ago for another boat cradle and have been pleased so far. Only issue is in two years the product has almost doubled in price. Paid $152 in 2018 and now paying $279. Seems overpriced for what you get. If I didn't already have experience with the product I would likely look for a better deal elsewhere.
Glad I found BH-USA. They had what I needed at a fair price and great shipping options. I'll be shopping here more often.
Very knowledgeable when I purchased my boat lifts in the past. I will continue to use them whenever necessary. All Good!
Product was exactly what I needed and was timely in delivery. I highly recommend this product. Pictures match the end product
I have shopped here for all of my boatlift supplies for almost two decades now, first through a subcontractor, and after - directly. Have no plans for going anywhere else. Without a single problem on any component ordered, and we have ordered over $100,000 worth over the decades, that is a pretty darn fine record of quality. So why would I ever go anywhere else? !!!
Hunter was very helpful over the phone.The previous contractor would not come back and replace the motor during warranty...
Website is easy to use, and you guys make awesome products. I've ordered two boat lifts and several components from you or one of your vendors.
Good shopping experience and hopefully fast shipping...need a new motor by 4th of July and just found out!
Search tool for part needed worked well and ordering process was easy. Free shipping is always a plus.
Excellent customer service and great products. Ordering is simple and shipping is fast right to my door. Thanks!
I purchased a 10,000# lift with BH-USA and this is my second order of additional items from them, so far everything has been great in dealing with them as I did need some help installing my remote controll system and they were very helpfull. I even used their products in my last home in Texas
You have a great selection, however to find compatible products on your website is very difficult and frustrating. Why wouldn't you have ss nuts and washers listed together? The pulleys I purchased were listed as shelves, people NOT in the trade know them as pulleys
Really like how product went on and covered. We cleaned with bleach first, waited a week and applied stain. Looks great. Really like color.
One issue was the cans were all bent up and it amazing they were not leaking. This isn't a reflection on product, but on how shipper handled it. Not sure I would order 5 gallon can next time.
very efficient, used the customer chat to verify part # and also had to reset my password ... all good
Easy to find what I was looking for and an excellent description of the product was provided. The site also brought up some other items that went with the product I added to the cart so didn't have to do a search for them.
Very please when checking your inventories.
I make a mistake ordering this belt's believing.all old flat plate gears used this size and my pulley is 10 inches. I am going to order two A X 34 and a hope you people let me do the return of the two AX 35 I already received
I have bought numerous items from BH-USA and have had no issues with them. Fortunately, I live near a warehouse and can do local pickup.
As always, easy fast, doing it from home is a breeze. Seeing it online with pictures and graphics makes it simple to never mess up or miss anything. Fabulous system~! Great Work Guys.
I have bought quite a few products from BH USA. All have been excellent. I have called BH USA for help and the representatives have always been knowledgeable,friendly and helpful. Cannot be more satisfied
On a previous order shipping was an issue but BH resolved the problem. Gave it another try and this order was delivered in 24 hours! Will continue to use BH for our dock supplies.
Great support, fast delivery. First one took me a while, but the next one will be a breeze. I will definitely recommend it to my next customer.
Very efficient web page. The order form is nice. I like how it is programmed to complete dates and addresses. Very nice as it switches between letter and number format.
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