I utilised Beyond Blue as a means of support for a very difficult time I was going through. It's hard to properly articulate what you want to say, especially when the situation is already pretty bad, let alone when you have been tasked with writing a summary of how your life has impacted you.
Not only did Beyond Blue take no interest in what I was saying, but they actively cut communications with me. I understood that there was a time limit for me to write everything (though I don't know why), but I hadn't actually reached the end of my time before I was ejected.
Now, unless I have bad perception, I was respectful, polite and really making an effort to open up about how I was feeling; something that I'm not good at. Yet, I apparently had to be a speed-typer as well.
Somehow, after that dismal mess, I managed to work up the courage to try again. Not only was this new person, once again, pressuring me to write within some contrived allotted time - like I was back in secondary school - but presented themselves as a very short - and agitated - individual. The responses I got back from this person were sarcastic and presumptive. That is, when they weren't being cold and mechanical.
It is safe to assume that this was a far less than ideal - or expected - situation. I not only received less than the bare minimum support, but my mental health - and self esteem - have actively diminished as a result of this.
At the risk of sounding drastic, I find irony in the fact that, for a mental health support company, talking to Beyond Blue sure made me want to commit suicide afterwards.
I would strongly recommend against anyone using their 'services'. You have a better chance of feeling supported just by dealing with your issues/ problems/ disorders yourself.
Needs to be put out of business. Treated terribly by staff members on the chat forum. No understanding of depression
No advice given, and I felt worse after opening myself up and being shut down. They wonder why people don't seek advice for mental health issues!
I tried to talk and I feel really sad now. I don't know what to do. This didn't go well and I'm not sure why. I still need help.
Answer: 100% a scam. If you are having mental health issues, don't contact this company.
Beyond Blue has a rating of 1.1 stars from 44 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Beyond Blue most frequently mention and mental health. Beyond Blue ranks 21st among Depression sites.