• Betsey Johnson

Betsey Johnson

Overview

Betsey Johnson has a rating of 2.5 stars from 87 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Betsey Johnson most frequently mention customer service, day shipping, and tracking number problems. Betsey Johnson ranks 2086th among Women's Clothing sites.

  • Service
    28
  • Value
    24
  • Shipping
    27
  • Returns
    17
  • Quality
    19

This company responds to reviews on average within 10 hours

Positive reviews (last 12 months): 14.3%
Positive
2
Neutral
0
Negative
12
28
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Bad experiences, bad customer services, bad shipping.
How would you rate Betsey Johnson?
Top Positive Review

“Shoes ordered and received within a week - exactly as expected”

Julie B.
2/18/24

After seeing the negative reviews from others (of course this was after I had placed my order), I was very nervous. The shoes arrived in a week and are exactly as I expected. Fedex delivered and I was able to track my order. The Betsey Johnson site wasn't easy or reassuring about the order getting placed - like sales tax and things, but they did send me email notifications of order received, shipping date and when it had been delivered. No complaints here.

Top Critical Review

“Scam”

Alison S.
2/7/24

Betsey Johnson went bankrupt and was bought out by Steve Madden. When I bought shoes from betseyjohnsonshoescanada.com I had to first create an account, then my card was apparently declined, then a transaction for more than I had authorized showed up on my credit statement to Neecloth Hongkong, who they claim is their payee. They told me the increased price was the exchange rate but the price listed said CAD (Canadian dollars). Their emails, order confirmations, shipping updates were really unprofessional and sketchy. I reported it as fraud or a scam and cancelled my credit card.

Reviews (87)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (33)
Thumbnail of user jeanp43
5 reviews
2 helpful votes
June 9th, 2016

I really like this site. They have good collection of bags and sandals. So far I ordered 3 bags and 2 sandals from this site. They were beautiful and they delivered it on time.

17 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Shop: www.betseyjohnson.com Tweet: www.twitter.com/xoBetseyJohnson Instagram: www.instagram.com/xoBetseyJohnson Pinterest: www.pinterest.com/xoBetseyJohnson

Company Representative

Thumbnail of user betseyj1
Betsey J.
Typically responds within 10 hours

How do I know I can trust these reviews about Betsey Johnson?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Betsey Johnson?