• Best Vacuum

Best Vacuum

Overview

Best Vacuum has a rating of 4.6 stars from 8,690 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Best Vacuum most frequently mention customer service, next day, and free shipping. Best Vacuum ranks 1st among Vacuums sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 80%
Positive
28
Neutral
1
Negative
6
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What reviewers want you to know

Positive highlights

  • Great prices and great customer service (I've called a few times with questions).
  • I have been ordering vacuum cleaner bags and parts for my Miele vacuum cleaner for years.

Critical highlights

No critical highlights yet

How would you rate Best Vacuum?
Top Positive Review

“Great machine”

Jerry F.
2/26/24

Love your vacuums! It's my second one… the other one lasted about 25 years… with shedding dogs and their dirt brought in the house. Used at least 5 days a week. Glad to have our new one. Arrived quickly and in good shape. Thank you!

Top Critical Review

“No warranty or responses”

Nate D F.
1/23/24

I purchased a P11 space pro vacuum cleaner and it worked for two weeks only. Since then I have had communication twice via email only with no results ending in any warranty coverage or replacement parts and I am coming up to the 1 year warranty period. Please buyer beware! I threw away several hundred dollars on this vacuum with terrible/zero customer service

Reviews (8,690)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (25) miele vacuum (26)
Thumbnail of user charlesc3417
1 review
0 helpful votes
March 8th, 2024
Verified purchase

FYI, Joy ordered this brush. I was on Amazon, the same brush came up for $24.00 -8% plus free shipping. Wow!

Thumbnail of user williamh1364
William H.
1 review
0 helpful votes
November 30th, 2019
Verified purchase

It took me about 6 tries to complete the order despite filling in every blank correctly. Not until I hit update would the "PLACE ORDER" recognize that I had clicked on it.

Thumbnail of user stevem480
steve m.
1 review
0 helpful votes
November 23rd, 2017
Verified purchase

I had to go through the ordering process more than three times bc your website was malfunctioning. I have a new adddress and the website was not taking it. Then I went to my account to correct it that way. After saving changes and trying to checkout again, it still brought up the old address. Not fun.

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Wanda C.
3 reviews
0 helpful votes
October 28th, 2017
Verified purchase

I needed to change my debit card number and each time I tried message read credit card type did not match card number. I kept trying and finally got my order placed.

Thumbnail of user thomasj70
Thomas J.
16 reviews
18 helpful votes
August 25th, 2017
Verified purchase

I've had to order the same products for the second time because my first order was cancelled by the fraud department. I have no problem with that except I was not informed about any problems. So having expected my product on Tuesday, I now have to wait for about a week to get it. This was a bit disappointing because the fast shipping was a the biggest reason I chose to get it through best vacuum.

Thumbnail of user judithk32
Judith K.
1 review
0 helpful votes
February 16th, 2016
Verified purchase

Website was extremely slow. Had to wait over 20 minutes to place order and ended up reordering after the first order would not go through. Very frustrating.

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Lisa A.
2 reviews
0 helpful votes
February 28th, 2018
Verified purchase

So far so good. I will have to wait for delivery to complete my opimiiom

Product delivered earlier than expected and that was great! Very pleased and will shop this site again when needed.

8.3K additional ratings and reviews were submitted through Shopper Approved, but only the most recent reviews above 100 characters are displayed.

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