• BestHairBuy

Overview

BestHairBuy has a rating of 3.23 stars from 69 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BestHairBuy most frequently mention customer service, and good quality. BestHairBuy ranks 17th among Hair Extensions sites.

  • Service
    15
  • Value
    15
  • Shipping
    15
  • Returns
    15
  • Quality
    15
11
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What reviewers want you to know

Positive highlights

  • The customer service is phenomenal and it is a great price.

Critical highlights

  • I responded to the email and repeated why I wanted to return the wigs and asked for the return address.
How would you rate BestHairBuy?
Top Positive Review

“360 Closure”

Yolanda T.
6/18/20

I will start off, that I read the reviews and was a bit skeptical! I needed a 360 melt-a-way body wave closure. My hair appt. Was coming up and my regular site I order from didn't have any of the body wave in stock! I said what the hell I will try this site. I got it installed on Tuesday and so far I love it. I didn't order the hair. I already had the hair. But look at this 360 closure. No complaints as of now and it didn't have an odor, it actually smelled clean. Plus my hairdresser washed it twice. When she first got it and after she dyed it. She said it had minimal shedding as most new installs do, but nothing crazy! And I haven't had a lot of shedding so far in the two days since getting it installed. Look at the pictures below. Look how well it melted away into my scalp! As of now I will give it 4 stars. I will see how it does over the next few months! Plus with the express delivery I got it within a week!

Top Critical Review

“Never buy here”

Dymond H.
10/22/20

Placed order on October 5,2020. Employer reached out to me and stated they were out of hair that I ordered. I asked for a refund and they said they could not do that. They told me to choose another type of hair from them. I choose another type of hair and they said they would send the hair out ASAP ( this was on October 8,2020) I reached out to them a week following that asking where is my hair and could I get a shipping number. They ignored all calls, emails and customer chats from me. I should've read and watched reviews on YouTube before buying hair from them. NEVER AGAIN. A complete scam.

Reviews (69)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (7) return address (4)
Thumbnail of user yolandat44
1 review
15 helpful votes
June 18th, 2020

I will start off, that I read the reviews and was a bit skeptical! I needed a 360 melt-a-way body wave closure. My hair appt. Was coming up and my regular site I order from didn't have any of the body wave in stock! I said what the hell I will try this site. I got it installed on Tuesday and so far I love it. I didn't order the hair. I already had the hair. But look at this 360 closure. No complaints as of now and it didn't have an odor, it actually smelled clean. Plus my hairdresser washed it twice. When she first got it and after she dyed it. She said it had minimal shedding as most new installs do, but nothing crazy! And I haven't had a lot of shedding so far in the two days since getting it installed. Look at the pictures below. Look how well it melted away into my scalp! As of now I will give it 4 stars. I will see how it does over the next few months! Plus with the express delivery I got it within a week!

Thumbnail of user nancyn29
1 review
28 helpful votes
July 6th, 2016

My first ever online purchase!... Excellent communication skills and customer service. I just received my hair and am satisfied so far.It arrived in the perfect time. The hair is a little thinner than I expected ( the texture is fabulous... So soft & smell free) but I haven't installed it yet, so I can't really do a full review on it. But, overall the service was wonderful and will definitely be ordering from here again! Thank you very much.

Tip for consumers:
fabulous hair

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Thumbnail of user nkonzombic
1 review
15 helpful votes
June 7th, 2016

So I ordered my virgin hair on Tuesday and received it Friday, REALLY FAST! The hair is really soft and seems to be really nice. The hair has a few fly aways, I don't like those but it's nothing I can't deal with. I'm only giving the hair 4 stars because I haven't installed it yet, the sellers communication was great though! The price is so great for the four bundles, if I like it after 2-3 weeks of wearing it, I'll definitely be shopping with this seller again.

Thumbnail of user audreaizuagbaa
1 review
0 helpful votes
July 14th, 2016

Awesome customer service! Let me just say this hair right here... is AMAZING. It's unbelievable for this price. It's SO soft, like AMAZINGLY soft. The shipping got here in 5 days and there was no shedding whatsoever when I ran my fingers through the bundles. I will definitely be a repeat customer. If you're looking for quality AFFORDABLE hair. You're in the right place. Thank you veru much.

Tip for consumers:
AMAZING hair and service

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Thumbnail of user mateoe1
1 review
1 helpful vote
August 8th, 2016

First time ever ordering weave and I must say I was very satisfied. I received my hair very quickly. The hair is just as it is described. Very soft and fluffy. I've been playing with it since I got it no shedding and no smell. I ordered 12 14 16 18. You will need 4 bundles so it's perfect. Overall its gorgeous hair and colors amazing. I would refer this hair to a lot of people & I would love to buy again!

Tip for consumers:
gorgeous hair and colors amazing

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Value
Shipping
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Thumbnail of user jerev1
1 review
1 helpful vote
May 23rd, 2016

Wow. I am pleased with my order. The bundles were packaged so nicely I didn't want to open them. I must say that I am very pleased and satisfied. This hair is amazing. The bundles are thick full and healthy. No shedding even after running my fingers through it, Hair is extremely soft. Also, my bundles arrived on time.And the vendor kept me updated throughout the process. Thank you so much.

Thumbnail of user yuyil
1 review
1 helpful vote
September 23rd, 2016

So far so good. I ordered the hair on Sunday and it was home waiting for me today(Thursday) dhl shipment. Very nice gesture. The hair looks great- feels soft. I have never worn this type of curl. But it looks like it's gonna be natural. I am gonna wash the hair. It smells alittle of plastic but once I wash and condition it I'm sure it will be fine. Worth the price. Overall, I love the hair. I will order again.

Thumbnail of user putneyk
1 review
0 helpful votes
August 16th, 2016

THE BEST HAIR! The hair is so soft and don't shed a lot. I washed it and the curl pattern still held and even looked more beautiful. The seller is really great and always responded back to me. The item was shipped on Friday and I got it on Monday, the same week. So the shipping is really fast. I personally love this hair. It's pretty and I get alot of comments. I recommend this hair for everyone!

Tip for consumers:
THE BEST HAIR!

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Thumbnail of user nickys6
1 review
2 helpful votes
April 25th, 2016

I love my hair it came in today, it's beautiful and silky. I was amazed on how fast I received the hair. Very softBundles are very silky and thick. Definitely true to length. Very nice full texture.The bundles are full and lay beautifully.It's extremely soft and bouncy! I'm satisfied with my order fast service. Love it so much. Thanks I will be order again!

Tip for consumers:
Besthairbuy is great company.Love the hair so much!

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Value
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Company Representative

Thumbnail of user besthairb
besthair b.

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