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Bergdorf Goodman has a rating of 4.0 stars from 328 reviews, indicating that most customers are generally satisfied with their purchases. Bergdorf Goodman ranks 10th among Department Store sites.
Recently, you helped me choose a cool gift for my friend. I'm glad I visitet your store. Thank you. Have a nice day!
I ordered a handbag from Bergdorf Goodman and it arrived in a badly packaged box - torn at the top. All of the handle's hardware were abrasive looking and scratched. The leather was scraped on one side. In my opinion, it was used and returned / put back on the shelf for sale. Very dissapointing from BG. I don't think I can trust their website/online shopping anymore.
It is taking me 3 weeks from their receipt of my returned merchandise to get a credit to my credit card. This is ridiculous and I think that they are using my money for their own cash flow purposes. Shame on you BG. Issue me my refund on a timely basis!
The customer service was subpar.
Placed an order for a $1000 dollar coat, online.
Received an email stating I need to call. Really? Why? Don't know.
So I called in, the customer rep seemed quite clueless and had me on hold for more than 10 minutes. She then told me that I had to call my credit card company to resolve the hold on the order.
Fine, so I call my credit card company and tell them the situation, but they told me that BergdorfGoodman has already taken the funds and everything was in the clear.
Frustrated, I go back online to BergdorfGoodman.com and bring up their customer rep chat.
The rep asked for my name and address. I replied.
After 5 minutes of silence, I said "is anyone home"?
No, "can you hold a while, as this is taking long"... or "sorry for the inconvenience"... nada.
All the agent said, "system is busy"... after another 5 minutes of long silence, the agent finally asks, "why did you call? Your order is fine, nothing is on hold."
WTF! Waste of good 30 minutes of my life. I can expect this type of service and ineptness from lessor retailer, but from BergdorfGoodman...
The customer rep REALLY needs to retraining, and the company REALLY needs to update whatever system they are running on...
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Free Shipping and Free Returns. Every Day. Shop Bergdorf Goodman for the latest designs from Prada, Jimmy Choo, Gucci, Lanvin, Dolce & Gabbana. Bergdorf Goodman has the best from top designers for men and women.
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