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Emergency Essentials

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Overview

Emergency Essentials has a rating of 3.1 stars from 20 reviews, indicating that most customers are generally satisfied with their purchases. Emergency Essentials ranks 3rd among Emergency sites.

  • Service
    3
  • Value
    4
  • Shipping
    4
  • Returns
    2
  • Quality
    3
Positive reviews (last 12 months): 100%
Positive
1
Neutral
– 0
Negative
0
Emergency Essentials product 0
Emergency Essentials product 0
Emergency Essentials product 0
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I love their products and prices, however in the last year or so the customer service has hit bottom.
  • I placed an order for MREs to have as a supplemental food source in the event of an emergency or natural disaster.
How would you rate Emergency Essentials?
Top Positive Review

“GREAT ALL AROUND SERVICE!”

Kathleen S.
10/17/21

I have no idea why the bad ratings, I have have nothing but 100% efficiency and satisfaction from this company. The products are terrific, customer service has answered every question in a polite and professional manner. Helped me make wiser decisions... I had my order within 2 weeks, which is remarkable for my neck of the woods. I really cannot think of one negative. Thanks you all keep up the fantastic work, I appreciate everything you do.

Top Critical Review

“Service is the lowest of any company I have ever ordered from”

Tom V.
7/22/20

After 7 weeks, they only had part of my order available for shipping. I canceled the order and asked for a refund. Received an e-mail stating they did cancel and refund. When I checked my bank statement 3 weeks later there was not a refund. After calling the company 4 times, they keep saying finance office is working on it. If you order from this company, just consider it a donation as you won't receive the product or a refund!

Reviews (20)

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Reviews that mention popular keywords

customer service (5) order (13)
Thumbnail of user nickb46
Nick B.
1 review
2 helpful votes
“It seems to be a company run by very nice, caring christian...”
October 18th, 2013

It seems to be a company run by very nice, caring christian people but is having some issues adapting to the overwhelming demand for their products due to the increasing instability of our national government. They need to work on scaling to meet demand. This may mean a software infrastructure upgrade as I was told by both Scotty and Byron that their order software does not integrate well with the website. I think this company has a great future if it can adapt to market conditions and demand. Failing that hurdle could leave this company in the dust.

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Helpful  (2)
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About the business

We are the nation? ۪s oldest and largest supplier of all things preparedness, specializing in the finest in freeze-dried food, emergency gear, and water storage.

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