From the business
BB Wheels is a small family-owned business located in Albany, Minnesota. We specialize in delivering tires, wheels, and vehicle accessories anywhere in the lower 48 states. Our family takes pride in keeping our overhead low while buying directly from the manufacturer in large quantities to pass significant savings onto you, our valued customer. Our goal is simple, small-town personal service with high-quality products at prices that our big city competitors can’t beat. As a family-owned business, we know what shopping on a budget is like.
Our mission is to become your preferred online shopping destination for wheels, tires, and vehicle accessories.
BB Wheels Reviews Summary
Overall, the company enjoys a strong reputation for its customer service and product quality, with many customers praising prompt communication and efficient order processing. The competitive pricing and variety of financing options further enhance customer satisfaction. However, some feedback highlights a need for clearer product descriptions, particularly regarding essential components like lug nuts. While the majority of experiences are positive, a few customers expressed a desire for additional services, such as tire mounting and balancing. The general sentiment reflects a commitment to customer care and reliability, positioning the company favorably in the market.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Very good price and quick hoping on purchasing my next truck parts from you
Joel,
Thank you for your kind words, we’re glad to hear that you had a good experience with our service. We appreciate your business and hope to serve you again in the future.
Thank you,
BB Wheels
Very easy to find the rim that I needed. The order process was user friendly and quick to place my order. I will recommend and keep shopping at this website.
Great service and fast! Had my wheels at my door within 3 days of ordering, even after calling and having to change due to me ordering wrong size!
Timothy,
Thank you so much for leaving such a lovely review! It was our absolute pleasure to assist you in bringing your custom design to life.
Thank you,
BB Wheels
Everything was so easy and customer service was excellent
Ralph,
Thanks for sharing the word, We really appreciate your positive review.
Thank you,
BB Wheels
Friendly and knowledgeable people. They have awesome products and great prices. I recommend this company to all!
Greg,
Your feedback means a lot to our team. Thank you for taking the time to leave us this review!
Thank you,
BB Wheels
I called and spoke with them about a set of wheels that pulled up under black and looked black in pictures the person on phone said yes they were black but when I received them they were not! I called them back to order another set and was told it was going to cost me $350 dollars for restock and shipping! The person I spoke with the second time said that in the fine print it says pictures may not look like wheels! I've ordered 15-20 sets of wheels in my time and have never had a company do this. I'll be shopping elsewhere from now on! I also own two businesses and there is no way I would do my customers as they have done!
Donnie,
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. I was able to review your situation, based on the information provided the order was received as placed. If you would like to return for a different finish, the standard return policy would apply to your return. Thanks for taking the time to bring this to our attention.
Thank you,
BB Wheels
I was really disappointed when my original order was refunded because the wheels were out of stock. But when I found another set of wheels and had an issue completing the order, Noah contacted me by phone and got the order completed for me in minutes'! Now I'm expecting my new wheels in a few days.
Dave,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
Thank you,
BB Wheels
They were easy to talk to and very honest and upfront knew what they were talking about. Make sure I got the right wheels for the right vehicle.
Walter,
Thank you so much for this kind review! It absolutely makes our day to hear that you had such a good experience with us.
Thank you,
BB Wheels
Ian was extremely helpful, and most courteous in the process. A set of lugs was thrown in with the purchase of wheels, but I couldn't find a way online to request black lugs. When I called, Ian told me how to do it online (in the notes section) but said that he'd be glad to do it while we were on the phone together. He verified fitment of the tires/wheels and said the order would probably be processed a little quicker since he would be putting it through. Appreciate you, Ian!
Joe,
Thank you so much for leaving such a lovely review! It was our absolute pleasure to assist you in bringing your custom design to life.
Thank you,
BB Wheels
So far Ian and the experience has been great. I'll let you know more once I get my wheels and accessories. Thank you.
Craig,
Thanks for the 5-star review, you've made our day! We look forward to making your day again real soon.
Thank you,
BB Wheels
Easy to use website fast ordering would recommend to others
Robert,
Thanks so much for sharing your feedback about our service.
Thank you,
BB Wheels
Site was easy to use. I put in my truck lnformation. And placed my order.
David,
We appreciate you taking the time to give your feedback and look forward to serving you again in the future.
Thank you,
BB Wheels
The rim was price at excellent price. Free shipping is always a plus. Provide additional options on payment was great!
Tracy,
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience.
Thank you,
BB Wheels
My sale rep was great. Fast and friendly service. BB has great prices, great services and overall 5 star plus.
Scott,
We appreciate your business and are always happy to hear feedback from our customers.
Thank you,
BB Wheels
Spoke to a super nice knowledgeable gal that was nice and kind knew what she was doin
Jonathan,
We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again, and we hope to make your next visit just as positive.
Thank you,
BB Wheels
I was surprised to find some one so close to me and a great price
Pat,
Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.
Thank you,
BB Wheels
Salesman was very knowledgeable and helpful would definitely recommend using them! Simple and easy!
John,
Just wanted to let you know how much your review means to us. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it.
Thank you,
BB Wheels
So far so good... Hope to see them all sooner than later.
Travis,
Thank you so much for taking the time to leave us a review.
Thank you,
BB Wheels
I bought a rim from them. I checked it I bought it a couple of months ago. Well my car has been in storage. Just pulled it out to start getting it ready for the summer and I noticed the rim color was off and the size was wrong and I do admit it was my fault but until I was ready to install on my car i didn't know. I reached out to see if they would return it or maybe even exchange it for a tire I could use. Now I'm stuck with a rim I'll never use. They said no to any of those. I understand there policy but when buying something and you don't install it on your car a few months that's most likely when you'll find out it is wrong. I know I learned a lesson I will never by from a company when they have a 24 hr return policy because that isn't enough time to figure out any problems you may have with the product you bought. Thank you for reading my review and I hope this makes you realize to go somewhere else because there return policy which isn't much meaning if you buy it from them pretty much your stick with it.
Thank you
Raymond Leslie
Raymond,
Thank you for leaving your feedback. We strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time. I was able to look further into your return request. BB wheels does have a 30 day return policy. As your item was delivered 1/5, based on the time frame of delivery, you would not be eligible for return. The return policy is noted on the invoice sent directly to your email at time of purchase, the return policy is also listed online under "Returns & Cancellation Policies." We will use the feedback to make us better for future experiences.
Thank you,
BB Wheels
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dan,
We’re glad that the staff was able to assist you. We look forward to serving you always.
Thank you,
BB Wheels