BaxterBoo has a rating of 2.8 stars from 31 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BaxterBoo most frequently mention customer service, and return policy problems. BaxterBoo ranks 152nd among Pets sites.
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It seems that each item has a different size chart but that is because Baxter Boo carries different brands and each brand has their own sizing. So people need to measure carefully before ordering. I've been purchasing from Baxter Boo for over 7 years now and I can honestly say that I have never had a negative interaction with customer service. They answer the phone in a reasonable time and are helpful. On the down side, I think their shipping costs are too high! Otherwise, I'm a happy Baxter Boo shopper. Almost forgot…the clothes for dogs are made of quality materials. They will last forever unless you have a dog that likes to tear up clothes.
Guy named Alex says he is the top dog and then transfers you to "manager" Josh who never returns voicemails. I wished I had seen these reviews because the same happened to me. The order doesn't arrive until the 14 days are passed and then you never get your refund. Extremely rude on the phone (Alex), so I will never give another dollar to this company and let all my friends know as well. (20k followers on Instagram) Give them credit they got the name right Baxter Boo as in no good.
I bought this funny shirt for my Oddie (my 3 years old dachshund) that says "stop dog nudity". He looks so funny and handsome <3!
I really like shopping on this website. It's easy to navigate and the prices are fantastic! Much better than the local pet stores. I am still waiting on the dog bed and toy that I ordered for my new puppy who will arrive in July. I'm so excited about both, can't wait!
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