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BareNecessities has a rating of 2.4 stars from 58 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BareNecessities most frequently mention customer service problems. BareNecessities ranks 97th among Plus Size sites.
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I typically use Bare Necessities to purchase bras since they have a big selection and I can find what I need. Along with that, anytime I needed assistance with a question, from the online chat, to a phone call, or an email, I have gotten excellent customer service every time. That's pretty amazing these days! I just contacted them about an order I placed shortly before I am supposed to go out of town. They changed the address for me and made everything so easy! That might sound small, but it's not. Try doing that with some other companies! Lol They care about their customers.:-)
This company is a joke. Easy returns? I don't think so! I've had to return twice now and each time they charge $6.95 to ship back. Already cost almost $15.00 just to ship I'll fitting bras back! NO THANK YOU. Last time I'll shop on this website. They're products don't fit correctly.
Ordered a couple of bras, and received one in about a week. The other, after a month of checking on, found out it was on back order. No notice of this. A month later, I find that the order has been on back order too long, and is being cancelled. Again no word. Found out by checking. Phone calls, and emails etc. Still checking as to when I will receive a refund. Get advertisements all the time wanting to sell me something else. You can blame COVID, but the communication still makes for bad business. Ordered a similar product from another company, and received it in about three days. A little more cashy, but at least I got what I ordered.
Tip for consumers:
That they didn't have all advertised products in stock, or a reasonable idea of when they would be shipped.
Products used:
bra
I have ordered goods from BN and paid the money as well, but no confirmation provided. Moreover on logging in with my ID, now they are sayin - YOU ARE NOT REGISTERED?! Then WHERE the hell my money has gone?! NO Delivery date provided no confirmation provided?!
Even when you write, no one is responding back!
Please let me know where can i track the status of my order?! And Where can i get my money back?!
Tip for consumers:
Dont use this site for shopping!
Products used:
I couldnt use, not sure if they are delivering me something or not?!
The bra i ordered is very nice. Cups A little large. I thought I could return it for a smaller size, but to do that, the price is $11.90! No free returns. I will Never buy there again.
Tip for consumers:
Return cost
Products used:
Bra
Although the bras were excellent I paid $15 dollars for next day delivery placing my order at 1pm on Wednesday did not receive the shipment until 3pm on Friday. Upon calling customer service I was told delays are expected with the covid-19. Never offered to give me a credit or refund. There is an old saying in retail. Anyone can get a new customer it's getting the repeat customer that builds your business. Well this is a 1 and done customer! I WILL NEVER ORDER AGAIN!
Thank you for providing this valuable feedback. Upon review of your order, we see that your items shipped out of our warehouse within three hours of placing your order, so you are correct, you absolutely should have had this parcel delivered the very next day. Unfortunately, once the package is in the possession of the carrier, (in this case FedEx was delivering your order), it is out of our control, but you should have received it by the end of the day on Thursday since it did ship out via our Next Day Shipping method on the very same day that you placed your order. We sincerely apologize for the belated delivery of your items and any inconvenience this may have caused. Also, when you called in to address this issue, it was on a Saturday night after our Customer Service Department was closed for the weekend, so you reached our overflow support team. Unfortunately, they do not have the ability to issue refunds for shipping delays, but they certainly should have escalated this so that we could have promptly handled your inquiry and we would have been happy to promptly issue a refund for this shipping cost. For future reference, we do also offer a feedback form on our site in order to provide a convenient method of communicating with us so we can ensure complete satisfaction with your shopping experience. We sadly do not receive automatic notifications of feedback posted on this site, so although this occurred a few weeks ago, we just saw your message and have issued the refund for the cost of the shipping. We truly hope this accommodation will demonstrate how much we value you as a customer, and we do hope that you will return to shop with us again in the near future.
I ordered a bra from here, a 34 band size on a wacoal strapless bra, and it shipped fast which was nice but then it definitely wasn't a 34 band size. I've been sized multiple times and I've always been a 34 in any other bras, so I could tell that this one was not a 34, it was probably around a 30/31. A bit frustrating, but now from other research I've now learned that it's not unheard of for strapless bras to vary on industry standard sizing. Unfortunately this still means I have to pay a 5$ return fee, when the fault is partially on the company for not mentioning that it runs very small on the band. I understand that they don't make the bras but in the bra world at least a mention of inconstancies is standard practice through a "sizing expert" or other reports from users. Anyway. It did ship fast and was on the easy side for check out, but bravissimo tells people about sizing inconsistencies and has free returns. I recommend anyone shopping for bras to check there first.
Very poor quality - I bought a very pretty bathing suit, that fit me perfectly. I Cut all the tags off and Then noticed that the hem on the Bottom tankini was totally unraveled.
I would not buy from this company again.
Thank you for providing your feedback regarding your recent purchase. We are so sorry to hear that there was a defect in the swimsuit that you had purchased. We don't manufacture the products, but rather acquire them directly from the brands that do produce them, so an unraveled hem could certainly occur regardless of where you purchase a garment from. Although our policy does state that we accept returns on unworn, unwashed merchandise with tags attached, in the instance of a defect in the production of the garment, we would of course be happy to accommodate you and ship you out a different item in exchange for the one that was unfortunately not received from the manufacturer in perfect condition. We sincerely apologize for any inconvenience and do hope that you will return to Bare Necessities again in the future to purchase from our vast assortment of swimwear and intimate apparel.
The return/exchange process is super ridiculous. Takes 15 days for this delay I will not shop here again.
Descent website. Horrible shipping. They gladly state it can up to three business days to ship an order. Most companies can have an order delivered in that time. Subpar for ecommerce
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Thank you for providing this valuable feedback regarding your experience shopping on our site. Our return shipping fee is $5.00, not $11.90, so we sincerely apologize if there was some confusion regarding the cost of using our prepaid FedEx return label. However, if you reach out to our Customer Service Team for assistance regarding the garments that you need to return for a smaller size, we will waive the cost of return shipping for you so that you can get the size that will provide you with the perfect fit you deserve and incur no additional cost at all! We appreciate your patronage, and look forward to having the pleasure of assisting you with this exchange in the very near future!