BackyardPoolSuperstore

Sent wrong item their mistake and impossible to return...theyve disconnected their cutomer service phone line...

Great product. Fast shipping. Good communication. Pump was well packaged and delivered in decent amount of time.

I purchase an mx6 cleaner from this company. When I reached out to them to arrange a replacement exchange because it came defective,they flat out out refused to do so.
BUYER BEWARE. This company does not stand behind their product and do not offer any other resolution to help your situation. Their ebay store sold this as a "working" product, but that wasn't the case. I tried to dispute it with the credit card company and lost that as well…Next stop small claims court. Hopefully my loss serves as a eye opener to anyone considering to buy from them.
Better to buy a product elsewhere where you're money is protected in case the product comes defective.

Order info
Time placed Aug 22,2023 at 4:50 PM
Order number 03-*******-*******
Total $273.06 (1 item)
Sold by backyardpoolsuperstore
Delivery info
Delivered on Sat, Aug 26,2023
Paid
Aug 22
Shipped
Aug 23
Delivered
Aug 26
Tracking details
Number 1Z2VY*******637
Item info
Zodiac Refurbished Baracuda MX6 In Ground Suction Pool Brand New In Box Cleaner
Zodiac Refurbished Baracuda MX6 In Ground Suction Pool Brand New In Box Cleaner
$255.20Unit price $255.20
Item number: **************
Returns not accepted.
Contact seller

More actions
Seller info
Backyard & Pool Superstore, LLC
30 N Gould St, Ste 1274
Sheridan, Wyoming *******-6317

Not happy about the fact that I had to set up an account despite the page stating that I wouldn't have to. Also, I ordered directly from your website because Amazon did not have options for quicker delivery, and the one shipping option did not provide an estimated delivery date. We're not trying to be demanding, we just want to see what our fastest delivery options are. But I do appreciate the opportunity to give feedback after the delivery. Thanks!

Needed a new/replacement fin for my Baracuda G3 Pool Cleaner. Search online found that BackyardPoolSuperstore had the lowest price with free shipping. Took the chance and made the purchase. Part arrived on time and was the part indicated. I have not yet installed it nor do I have any feedback on the longevity of the part but the shopping experience was great.

the service was ok the shipping sucked the sent me a tracking # that gave me a date which was good, we started out hot tub on that day and it didn't show up for a week, so hot tub running no chemicals. Plus it was sent to 4 states going the wrong way across the USA!!! Finally got it.

Easy ordering, great prices, fast delivery. Looking forward to seeing more products.

We ordered a pool slide from backyardpoolsuperstore on an Amazon listing. Order Total:
Subtotal:$2,372.00
Tax:$160.11
Order Total: $2,532.11
FREE SHIPPING
5 days later backyardpools canceled the order. Saying there was supposed to be a $400 freight charge... They then removed the listing completely and reposted it at a price of New
$3,229.26
Add to Cart
FREE delivery June 28 - July 3.
$857.26 more
This is fraud

Competitive price, free shipping, product as described, happy customer.

The pictures on several pump parts is wrong and worrisome, though I ordered one anyway. See Polaris Part #GO-KIT71 for example.

Ordered something from this company and it said it arrived today at 1048am in my mailbox, but per my video surveillance camera it never arrived. They told me that it was my problem to file a police report but the video shows it was not delivered so it is on USPS the shipper they choose to use. They refuse to refund or send me a replacement. There customer service associate was not interested in helping me at all.

We ordered a Hayward pool heater for our pool as a surprise for the grandkids. They canceled our sale today leaving us to order it last minute from Hayward through Amazon for the same price but now we'll after Christmas

Not very good, did everything twice.
Tried PayPal, no lick to your site on check out. Even though you show it above check out methods.

I had no problem placing my on line order. The features were user friendly.

Excellent price and shipped next day! Buy direct.

I bought a pool vacuum from this store. It was in stock. On the day after it was supposed to arrive they canceled the order and said it was out of stock. Unprofessional. Would never buy from them again. Amazon of course was no help.

Fair price, speedy delivery. Would definitely order again. Will tell my neighbors about the excellent products and fair prices. Thanks again.

Bought a robotic pool cleaner September 22. Worked great for 2 days 3rd day did not work at all. Been trying to return or get it repaired sense. Amazon requested return label 3 times asking them to contact me but they haven't. Be honest Amazon is as quilts as BACK YARD POOL SUPER STORE. This was a $2000 purchase and can't get and satisfaction from neither parties. It's going to corporate Attorney next Tuesday if no response.

Did online reviews on various pool cleaning robots. Checked with local pool supplier selling a number of types of auto cleaning robots including Dolphin and indicated that Dolphin had the best on the market today. It's just a decision that has to be make on which Dolphin fits your particular situation. I called Backyard Pools direct to get more specifics. I have a small pool so I chose the Dolphin Nautilus CC. Can't wait to try it.

Prayed for speedy shipping. Prayers were answered. My order was here in what seemed like they just drove it to my house. Product works perfectly. Thank you!

Several items are Out Of Stock / Ad read Free Shipping on the cartridge that I ordered. After committing to order, saw a shipping charge was added. Then received no follow up confirmation that order was received or being shipped - it just showed up in our mailbox. First time ordering from this company and expected better communication.

I thought when I look on Sunday 3/29 that there was a 10% discount available through April something, but not available today 4/1

So far so good. Competitive prices, fast service. Don't like the option of going thru my Amazon account, on account that BPS does not do business with my credit card company, but Amazon does - this leaves me open to hacker intrusion or fraud.