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Back Market

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Canada
1 review
0 helpful votes
Follow Nick F.
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Ordered a pair of refurbished airpods and the left one is louder than the right. Also the microphone on them does not work.

Date of experience: May 9, 2023
Pennsylvania
1 review
0 helpful votes
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Perfect!
March 17, 2021

My phone is in great condition! I am more than happy with my money's worth! I will only buy phones through back market!

Date of experience: March 17, 2021
Ohio
1 review
0 helpful votes
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Thanks
July 5, 2023

As a micro Business I needed a tablet to ahow my clients pictures big enough for them to actually see. You made it affordable. So thanks.

Date of experience: July 4, 2023
Florida
1 review
0 helpful votes
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Reuse Renew Recycle
March 15, 2023

I've bought a smart watch and a desk top on Back Market. Both work and look like new. Shipping was quick and packaged well.

Date of experience: March 15, 2023
South Carolina
1 review
0 helpful votes
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Chrome book
December 4, 2021

It came on time. Perfect from the start of our order all the way to our front door. Thanks y'all for making the day

Date of experience: December 4, 2021
Pennsylvania
1 review
0 helpful votes
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Although I've had my Samsung S9 phone only a few days, I am EXTREMELY happy with it. The service from Back Market was great. I received the phone and case quickly and have had no problems.

Date of experience: December 16, 2021
California
2 reviews
0 helpful votes
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Entirely satisfied
January 30, 2022

I went looking on The Internet for a "reasonably-priced", "vintage" Apple TV3 (circa 2012) that might "socially relate" with iPhoto inside my "vintage" (circa 2009) MacBook Pro and, whadaya know, Back Market up n introduced itself. Got my "vintage" Apple TV3 and pulled up an equally "vintage" doc from back when dinosaurs roamed the earth, did as told, and now can see pix of my lady n me on our equally "vintage" Sony TV. OOOOooooooRhaaaaaaa!

Date of experience: January 29, 2022
California
1 review
0 helpful votes
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Great Phone, Arrived Fast
February 21, 2022

Ordered a used/ refurbished iPhone6s, arrived fast. Great condition and came with a charger. Thank you!

Date of experience: February 20, 2022
California
1 review
0 helpful votes
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SAMSUNG S9
September 19, 2021

Everything very well, well packaged, fast shipping, and the product has met my expectations, thank you

Date of experience: September 19, 2021
North Carolina
1 review
0 helpful votes
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Purchase
June 13, 2021

Great purchase fast shipping received quicker then when I expected. Told friends and will purchase again.

Date of experience: June 13, 2021
South Carolina
1 review
0 helpful votes
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Accurate
April 7, 2021

The Samsumg came earlier than expected, it is in great condition, nothing to complain. The description was accurate.

Date of experience: April 7, 2021
Pennsylvania
1 review
0 helpful votes
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Awesome ipad!
January 2, 2022

Received in a timely manner. Looks great and works great! Battery life is great. Will be back for more!

Date of experience: January 2, 2022
South Carolina
1 review
0 helpful votes
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Good providers, very sarisfied with my purchases!
Fast delivery, product on excellent condition with 100% functionality. Highly recommended

Date of experience: June 14, 2023
California
1 review
0 helpful votes
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Product exactly as described and works perfectly. No regrets buying it and will buy another product here next time

Date of experience: January 27, 2023
California
1 review
0 helpful votes
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Customer service was great friendly and helpful, the Mac mini was is great shape, shipping and tacking wad fast. Would definitely order again.

Date of experience: April 26, 2022
New York
1 review
2 helpful votes
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Worthless company
December 18, 2020

ZERO CUSTOMER SERVICE
SOLD ME AN INCOMAPTIBLE PHONE AND REFUSED TO RETURN
NO RESPONSE TO EMAILS. STAY AWAY!

"GREG OF CUSTOMER JUBILATION" IS A FRAUD.

Date of experience: December 18, 2020
Indiana
1 review
0 helpful votes
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Beautiful phone
April 17, 2023

I am enjoying my phone. They deliver the phone faster than I expected also it was carefully covered.

Date of experience: April 16, 2023
Maryland
1 review
0 helpful votes
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Overall
March 20, 2022

The shipping was fast over the weekend and tracking updates were detailed and frequent straight into my email.

Date of experience: March 18, 2022
Brazil
1 review
0 helpful votes
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Quality
July 26, 2023

I was impressed with the last purchases, I really liked the quality of the products for being refurbished! Thank you so much

Date of experience: July 26, 2023
Louisiana
1 review
4 helpful votes
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Scam
June 5, 2020

Tried ordering an iPad twice.

First time I ordered it said it was processing but no cancellation or confirmation, just nothing, it was like I had not even ordered the product.

Second time, they TOOK MY MONEY AND SENT ME A SHIPPING CONFIRMATION and THEN they told me the order was cancelled. AFTER THEY TOLD ME IT SHIPPED.

I order and it said "Hurray! Your purchase has gone through!"

Then I received the message
"Your order has been shipped!
Your order (n°US*******) is on its way. Follow its adventures in real time:
Track my order "

Then on 6/4
"Dear Buyer, Thank you for contacting us. Please note, this order was cancelled due to being out of stock. We apologize for the inconvenience. Please advise if you have any further questions. Thank you Jordan BUYSPRY"

If you have stock management issues of this level, that means you really have a problem.

The worst part is their customer service is rude and clueless and unwilling to anything but offer 5% off my "next order". They claimed it was "stock issue" as if it is just completely normal to conduct business this way.

I wanted them to comp overnight shipping on the third attempted order to make up for the time they wasted in mishandling the first two but they didn't even care to look into it.

Never again.

Date of experience: June 5, 2020

Overview

Back Market has a rating of 2.5 stars from 1,554 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Back Market most frequently mention return label, credit card and third party. Back Market ranks 4th among Electronic Component sites.

service
1,048
value
1,081
shipping
1,077
returns
549
quality
1,052
This company does not typically respond to reviews
+453