• Autotrader.com

Autotrader.com

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Overview

Autotrader.com has a rating of 2.1 stars from 171 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Autotrader.com most frequently mention customer service, complete waste, and facebook marketplace problems. Autotrader.com ranks 621st among Car Buying sites.

  • Service
    33
  • Value
    32
  • Shipping
    8
  • Returns
    13
  • Quality
    25
Positive reviews (last 12 months): 11.1%
Positive
2
Neutral
0
Negative
16
4
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I put an ad on auto trader and was not happy with their service.
How would you rate Autotrader.com?
Top Positive Review

“Great place to buy a car”

Rady D.
12/9/23

Love the place and the owners. Great place to buy a used car. I truly like the place and live the location

Top Critical Review

“Be aware of fraud - you are on your own!”

ZEEV R.
3/10/24

Placed an adv over a year ago and was contacted by scammers only. One made it through and got my DL after sending my a fraudulent certified check. My DL was then used by the scammer in effort to purchase other honest people cars (they posted on autotrader and contacted me independently once got my DL). All my repeated attempts to get autotrader fraud unit to help failed, attempts to get formal letter in support of changing my DL by the DMV failed - be aware - you are on your own!

Reviews (171)

Rating

Timeframe

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Reviews that mention popular keywords

auto trader (18)
Thumbnail of user davids2237
1 review
0 helpful votes
May 29th, 2019

I recently purchased a new 2018 Chevy Silverado 1500 and received a good deal from Piehl's Motors in Princeton, Il. After driving some newer used SUV's, we decided a truck was a better choice for us. Larry Lucas provided the test drives and was very informative on the new technologies in these vehicles. Piehl's was very helpful and we would recommend you consider them when you need a vehicle.

Thumbnail of user timv65
1 review
0 helpful votes
October 30th, 2018

I believe they are doing a great job already but it will be far better if they could add a most recent option to the sorting option when searching for cars? So that buyers can see vehicles according to how recent the lists are.

Thumbnail of user jacke61
3 reviews
1 helpful vote
February 22nd, 2017

All kinds of interesting info. I wanna see more advertising of custom parts hood bumpers rims tires Lowering kits.

Thumbnail of user kedraw
1 review
0 helpful votes
November 4th, 2017

This site is great for shopping for a new car. Selling a car leaves a little to be desired. The extras and add-ons they offer are not worth the extra money with a listing. Found the basic listing to be more than sufficient. When shopping for a car however, this site is great.

Thumbnail of user onag2
2 reviews
1 helpful vote
February 23rd, 2017

Here you will get all type of parts of vehicles you need. Good service and good products. Had a nice experience with them.

Thumbnail of user donp30
5 reviews
11 helpful votes
March 12th, 2015

This is a reputable site and great resource for vehicle searches, trade-ins, etc. Plus, I love that the original dukes of hazard have a commercial out for them. Awesome.

Thumbnail of user joanm58
5 reviews
1 helpful vote
March 25th, 2016

Dependable

Thumbnail of user tammyw35
25 reviews
3 helpful votes
October 13th, 2016

Great to look for used cars at a decent affordable price.

Thumbnail of user johnp145
2 reviews
5 helpful votes
February 14th, 2014

Rock solid site for used car search. Think the interface could be improved a bit but generally it's a good way to find whats available in your market. Haven't bought from here yet but I'm a big used car guy so think I'll use it next time I'm on the hunt for some new wheels.

Thumbnail of user dmytrom
4 reviews
2 helpful votes
January 25th, 2016

I bought car from this web site. This car on the street was very similar to photo in internet! At all i am happy about Autotrader.

Thumbnail of user carrolls
7 reviews
11 helpful votes
August 12th, 2012

Found a good car at a good price, and meet some nice people doing it.

Thumbnail of user tonyh14
2 reviews
8 helpful votes
October 9th, 2011

Found the car of my dreams on here. Easy to navigate site, and great info. Like being able to search within proximity to my zip code. Only negative is to better filter the spam listings.

Thumbnail of user garyb17
27 reviews
164 helpful votes
February 4th, 2011

Easy to narrow down search for specific vehicles, and comparison tool comes in handy. Downside is that you are forced to log in to input specific search criteria. I would not mind having to log in to get contact information, but not if what I am looking for isn't even listed.

49 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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About the business

Find used cars and new cars for sale at Autotrader. With millions of cars, finding your next new car or used car and the car reviews and information you're looking for is easy at Autotrader.

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