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AutoSlash has a rating of 2.3 stars from 56 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AutoSlash most frequently mention credit card problems. AutoSlash ranks 93rd among Car Rental sites.
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My first use of AutoSlash was outstanding! They found me a nice car at half the price I could get at the corporate contracted company I normally use. I was apprehensive about renting from Fox and almost panicked when I couldn't find the reservation AutoSlash had made for me, but AutoSlash responded quickly to my evening email and resolved the problem. The rental the next day at Fox in Denver was fast and efficient with a wide choice of cars to choose from, and the return 11 days later was just as easy. I will definitely use AutoSlash and Fox again.
I don't normally write negative reviews. However, in this case I felt the need to do so. I used this site to rent a car on 3/9/24. My flight was scheduled to arrive at 2:00 pm. We arrived 1 hour late. My first surprise was that I called the phone number I had to listen to a recording telling me that I had to find a shuttle bus in order to get to an offsite facility. That took 45 minutes. When we arrived, there was a line of people being told that their car was not available with no help finding another one. I got up to the counter at 4:05 and was told that they did not have my reservation. The gentleman behind the counter looked at my paperwork and determined that my reservation had been canceled because I was more than 2 hours late, Keep in mind that this was a prepaid reservation. I was willing to take any car they had. Turns out they didn't have any cars available for anyone. I had to go across the street to Sixt car rental where I was able to get a car at an additional $200. When I contacted About this I had to jump through several hoops in order to get my prepaid amount refunded. This site is just a broker and has no connection to the car renters or any ability to fix a problem Needless to say, I will not be using this company in the future.
I don't normally write negative reviews. However, in this case I felt the need to do so. I used this site to rent a car on 3/9/24. My flight was scheduled to arrive at 2:00 pm. We arrived 1 hour late. My first surprise was that I called the phone number I had to listen to a recording telling me that I had to find a shuttle bus in order to get to an offsite facility. That took 45 minutes. When we arrived, there was a line of people being told that their car was not available with no help finding another one. I got up to the counter at 4:05 and was told that they did not have my reservation. The gentleman behind the counter looked at my paperwork and determined that my reservation had been canceled because I was more than 2 hours late, Keep in mind that this was a prepaid reservation. I was willing to take any car they had. Turns out they didn't have any cars available for anyone. I had to go across the street to Sixt car rental where I was able to get a car at an additional $200.
When I contacted About this I had to jump through several hoops in order to get my prepaid amount refunded. This site is just a broker and has no connection to the car renters or any ability to fix a problem
Needless to say, I will not be using this company in the future.
I booked through Autoslash for 5 days. The charge on my credit card is: $696.01; I checked the original receipt from Hertz Autoslash only paid the supplier $511.66 for 7 days of service, including tax and facility fees.
It is clearly stated that AutoSlash provides a free service and only charges a small commission for the booking, which is not true.
6.8% commission is taken and charged for credit card usage, which is not mentioned anywhere.
They claim to have paid the supplier $627.04+ credit card usage charge of $24.58 + commission. 6.8% [not disclosed in the final receipt] It would total up to $ 696.01
[[ 5 [days]* $60.94 [daily rate] = [total] $304.7 (not including tax or miscellaneous charges) not close to the charge I got charged on my credit card.
Pictures attached
Autoslash used a voucher to book for 7 days instead of 5 days.
Tip for consumers:
When booking through the 3rd party website always check original receipt from the rental company .
Products used:
I made reservations using the website, but I returned the car early. When I asked Herz for a refund, they advised me to speak with Autoslash. Now they are refusing to give the money. When you ask for the refund, AutoSlash will ignore all your emails.
I booked a rental through Autoslash, paid for it and showed up at the Avis the car was booked at.
There were hidden fees that weren't mentioned by Autoslash and Avis wouldn't let me get the car unless I paid them. I was at the Avis desk when I called Autoslash and Autoslash said to just pay them, send the receipt and I would get refunded.
Did as I was told, sent the receipt and they said I would get my refund. Waited a week and heard nothing, upon following up they told me they decided to deny the refund and they would not help me further.
In the end I have to chargeback my card and file with the state attorney general. It would have been cheaper and easier to just book directly through the car rental company.
Products used:
General rental car booking
I reserved a car the same day I had to pick it up because I needed a rental I prepaid for it and then quickly
I canceled it and because I didn't cancel within the 48 hours cancellation policy they're saying I cannot get my money back I told them I reserved the car for the same day I was going going to pick it up so I had no chance to cancel before the 48th hour policy not once did the website warn me that this money was not refundable not once did it tell me that if I cancel I will forfeit my money and now they're saying that I cannot get my $402.42 they told me that they don't accept debit cards that you would need a credit card yet I use my debit card and they charge me knowing that I can not use my debit card so I was never going to get the car in the first place because I used a debit card basically once they charge my money on my debit card I lost all that money because I was never going to get a car because I use the debit card in the first place. And plus it doesn't help when employee I talk to threw email was no help and rude! Basically telling me that's what I get. Oh well that's not his problem, be careful when going threw them. YOU HAVE BEEN WARN!
I recently booked a rental car with thrifty thru autoslash. I did prepay and whe nIgot to the rental counter, at the correct time, I was told they didn't have and vehicles and it would be a wait and at leas 45 minutes or longer and could not guarantee. I contacted autoslash as per directed by thrufty and was told via email that I had to provide any documentation from Thrifty on their letterhead. At the rental counter they barely had staff working and iwaited on line for almost an hour to even get to an agent at the counter. I was told pretty much too bad by autoslash. I understand the cancellation policy but ths was no fault of my own as the customer and autoslash and thrifty should take that into consideration. I do not reccommend thrifty/or autoslash
Tip for consumers:
Do not use thrifty car rental or autoslash
Rented a car in France through Autoslash -- paid a deposit to Autoslash with balance due at rental agency. When I arrived agency had no record of deposit, after prolonged call to Hertz I paid the full amount. Contacted Autoslash and for 6 weeks was promised a refund by Chris for their mistake. It never came and he eventually didn't write me back. I had to dispute with my credit card for a refund. AVOID.
Hi Aaron, I do feel terrible about the problem you had with the prepaid rate in France and the trouble we had getting our booking vendor to process the refund. As you know, we don't sell any rates ourselves directly but rather contract with third-party vendors who have relationships with the rental car companies to offer their rates to our customers. I agree that the way they handled your refund was unacceptable and took far too long, even though we were constantly pressuring them to issue the refund, and we'll be speaking to their management team about the way this was handled. I did get a note from our booking vendor that the refund was processed on 10/9, so perhaps the refund and your credit card dispute crossed paths. In any case, I'm glad that all is settled now and the funds have been returned to you.
I looked at my email history with you and am confused at your assertion that I didn't write you back, since your last message to me was on October 2 and I replied to you about 6 hours later. If you sent a message after that point that I didn't respond to, I apologize--please feel free to send it again, as it didn't come through on my end.
Even though our prepaid rates come through third-party vendors, we always stand behind the product and work tirelessly to make sure things are made right. I feel bad that it took much longer than it should have in your case, but please know we do not rest until each and every one of our customers are made whole. As well, you still have the option to see significant savings on your rental by using our system to find discounts on *non*-prepaid rates that you can then book through major trusted online travel agencies. I know this incident left you unhappy, but I would hate to see you overpay for your car rentals by booking undiscounted rates, even if you don't feel comfortable taking advantage of our prepaid rates. As always, please reach out if you have any questions.
I've been trying to book a car through Autoslash pretty much all morning and I have nothing to show for it but hours of wasted time! I submitted my request for a quote and within 10 minutes or less they got back to me with a fantastic quote, so no complaints there. I then clicked through the link, which took me to Priceline. Once a clicked through the Priceline button, every single time it comes up error. They do of course have a working link to a more expensive rental for my requested city, date & time. Then I come to find out that Autoslash is actually owned by Priceline. This is classic bait and switch, PERIOD!
Hi Jefferey, sorry to hear about the hassle! Certainly no bait and switch intended (and we are very much independent and NOT owned by Priceline!). It looks like there might be a glitch in Priceline's system. We already replied to the email you sent our support team an hour ago to help you get the rate we helped you find booked. Feel free to reach out to us if you have any other questions or issues!
I asked a friend about where I could save some money for a car Rental. I was sent here to AutoSlash. I'm a member of Costco too; I've done my comparing between the two. I've found that - there are no real savings with AutoSlash. Costco is much easier and quicker than AutoSlash. Yes, this is better than many other places, but Costco is just smoother and you can get better prices too. Thanks for reading.
Hi Marcus, thanks for the feedback! Note that we actually do search all of the Costco discount codes, so we're able to find exactly the same rates that CostoTavel.com finds. And while Costco indeed offers one of the best discounts, a good 50% of the time, there are even better discounts available. We're happy to help you save money and make sure you have the lowest possible rate. If you're finding lower rates at CostcoTravel.com than we're finding, there may be a discrepancy somewhere, and we'd love to take a look at it so we can ensure you have the best rate. Please reach out to our team at support@autoslash.com. Or, if you've found a better price yourself on any other site, just drop it into http://www.autoslash.com/track -- our free price tracking service will monitor your reservation and alert you when an even lower rate comes along, and there's no charge for doing that! If we can help with anything at all, please don't hesitate to let us know!
I've used Priceline directly in the past and had terrible experiences. I tried AutoSlash now and the booking went through Priceline. Only the links in the email from AutoSlash resulted in an error on the Priceline page that opened. It said "We were unable to complete your last request. Try your search again."
So I tried the 'Browse All Vehicles/Locations" link and it said 'We're sorry, the car you chose is no longer available due to changes in pricing or demand. But we've found these other great deals for you.' Those great deals were over $200 more.
I wrote AutoSlash on their website contact form and when I clicked submit it froze and didn't accept my message.
Hi Jason, sincere apologies for the hassle and for our contact form freezing.
I'm having trouble finding your inquiry from the information here (we've had over 100 different inquiries from Jasons in the past 48 hours, so finding yours is a little tough!), but if you can reply to the email quote we sent you or send a message to support@autoslash.com, we can definitely look at your request and see if we can help you book the rate we found for you. Sometimes the rental car companies' systems don't work like they should (trust me, I used to work in IT for one of the rental car companies!), but our support team made up of experienced travel hackers and former rental car employees is usually able to push the right buttons and get things working.
We look forward to hearing back from you and helping you get the best possible rate booked!
Forget this company. I booked a car through them which then went through Priceline to Hertz. The total with tax and fees was $475.63. I then sent up with their price watch system, and I received an email that I could get a better deal on my car for $690. WTF? I emailed them, and they told that was a great deal because the car I rented was really $979! I called Hertz and they confirmed that the rental price for the car was $979.82, using the same confirmation number. I told them I had a copy of the confirmation for $475, and essentially they said, not our problem, call Priceline. I called Priceline who tried to give me a bs story about higher taxes at the time I was booking, and essentially said, sorry.
I have used Autoslash for several years. Always saved a lot of money! No more! They must have been bought out by priceline or something. Now you haveto go through more steps and for the last 3 times in the past 4 months, they came down once after the initial priceline quote, and never nomore. Completely different than previously.
Hi Judith, thanks for your feedback. We most definitely weren't bought out by Priceline. The rental companies keep taking steps to block us from helping you find lower rates, and so we're not able to book directly anymore. However, one thing has not changed and will never change: our mission to help you find the lowest possible rates. Since we can't book directly, we now have to refer people to other sites where they can book the rates we find. Currently, Priceline's booking system is the best alternative option (other sites are missing a lot of functionality), so that's why we are currently referring people to Priceline--but we're working on adding other vendors, too, so you can book through the site of your choice. (We're also working on ways to streamline the process of booking and making sure you are able to easily keep us updated with what you're booked with so we can help you keep looking for even better deals.) In any case, though, we have not changed the method we use to_find_ the rates, only to_book_ the rates, so the rates we find now are still the same rates we found before. If you have any questions, please don't ever hesitate to reach out to us by email--we have a small but dedicated and *very* passionate team of super-experienced frequent travelers who love to share their passion for travel and help make sure you have the best possible rate. Just email us and we'll be glad to make sure you are taken care of. We look forward to helping you get the best possible rate on your car rental!
I was an avid autoslash user. I travel monthly and rent vehicles often.
I even told all my friends about the company, to my regret. I made a reservation, cancelled it, and made another all within an hour. It has been nearly three weeks and I have not received my refund. After 16 back and forth emails(they don; t accept phone calls for customer service), they say they can't issue a refund to my credit card c of a problem on their end and they must mail me a check, after it's sat for three weeks now I have to wait another week for a check to come in while interest accrues on my card(or they told me I could dispute the charge with my CC company). They refused to do anything about it, they wouldn't pay my interest or give me any type of future discount or savings. Basically I was out $200+ for a month when their refund policy is 7 days. DO NOT RENT HERE, what a nightmare!
Hi Nicholas, I wanted to thank you for helping us discover an issue with our new prepaid booking vendor. As a long-time customer, you're probably aware that in mid-2018, we started working with a new vendor that offers highly discounted prepaid rates as an extra option for people looking for the lowest rates. (We still also search for discounted pay-at-counter rates, too, just like we always have.)
In part because of the issue you experienced, our prepaid booking vendor was able to discover a problem with their credit card processor--if a reservation is made (i. E. charged) and canceled (i. E. refunded) on the same day, the credit card processor throws an error on the refund because it's trying to post a refund before the final charge has settled. They've been able to make some changes to the way that they process cancellations/refunds so this doesn't happen any more, and your case was the lynchpin that helped us figure out what was going on so we could work with them to prevent it from happening again.
I reviewed our conversation history and I see that our booking vendor was able to go ahead and process a manual refund to your card 11 days after you reported the issue to us, so you should be all set. (Looks like they didn't have to mail you a check after all.) Of course, feel free to reach out if you have any other questions or anything--we want to make everything right for all of our customers. It looks like you used our system to check on some other reservations recently (a few months after you posted this review), so I hope that indicates you feel that everything was resolved to your satisfaction.
Reservation for a Suburban in Honolulu on 7-22-2016. Got to Avis counter who said Auto Slash is "Scammers, Liars and Thieves. Would not honor the Avis reservation without us being a member of something we have never heard of. Charged us $800 more than what we had a reservation for. We called Avis 5 days ago and they verified the reservations.
Hey Stuart, sorry to hear of the hassle with Avis. I can understand your frustration. Our rates are guaranteed. If you can reach out to us by email, we'll be glad to follow up on this for you.
4 days before picking up a car rental that was reserved two weeks in advance, I received an email telling me my rental had gone up over $100 more than my original reservation. Fortunately, I was able to book my rental for an even lower price than I was quoted through Autoslash. How is it that the very online price I directly can get is lower than one quoted by Autoslash? To say the least, I feel totally ripped off by Autoslash and will not use them again.
Hi L S., sorry for any confusion. I'd be glad to look into this and see what happened. We're glad you found a lower rate (we just want you to get the best possible rate on your car--that's our mission, even if it's not through us!), but it sounds like there was some confusion. I'd like to get to the bottom of this and make sure it doesn't happen again. Can you reach out to us by email so we can take care of that for you?
I decided to use a bunch of sites to get the best rate. This one pops up as the highest rated. The prices they came up with, after a half hour wait, were not anywhere near as low as several of their competitors. The other came up with better prices with a click, these guys make you give them personal information, wait for an email, and then come up with at least $5+ higher rates? So... I'd STRONGLY not recommend this at all!
Hey Douglas! The reason we email you the quote is that it takes a little time for us to search through and test the hundreds of coupon codes we have on file, so rather than make you stare at a blank web page for several minutes, we just email you an alert when we're done. We don't need any other personal information than your email address, and we only ever use that to notify you of your quote. No marketing or anything! (We hate spam as much as you do.)
While I'm confident that we are able to find and help you book some of the very best rates in the rental industry, if you've managed to find even better rates, that's great! Our goal is to make sure that people never overpay for their rental cars by booking the full retail rate when there are so many coupons out there that can discount your rental. It sounds like you didn't overpay, so that's awesome. As a completely free service, we're glad to be a tool in your belt to help you find the best prices, but ultimately, we're happy as long as you book the best deal. One thing, though--many other sites that have discounted car rentals make you prepay for them and charge a cancellation fee if your plans change. Our rates and reservations are just like normal non-prepaid rental car reservations, so there's no prepayment necessary and no penalty to change or cancel. Just wanted to make sure you have any surprises with your reservation.
Safe travels, and if you need anything, please don't hesitate to contact us--there's an easy form on our website, or you can reply to your quote email and we'll be glad to help!
Used to be a dedicated Autoslash user.
They seemed to have sold out during the summer of 2017. Compared prices of my last 5 rentals to my latest search and the price has almost doubled.
Will never use them again.
Hi John,
As you can see from my reply to Judith in a previous review below, we absolutely did NOT sell out. And not only that, the source we use to *find* our rates is still 100% the same as it's been for the last several years.
The only thing that has changed is we're no longer allowed by the rental companies to *book* that rate for you directly, so instead, we give you a link to book it through another major, reputable travel vendor (currently Priceline, because their search system is the only one that actually works with coupons and discounts). But if you compare the rates we send you versus going directly to Priceline and searching yourself, I will guarantee you that for any given rental company, the rate we find will be_less_ than the rate you'll see for them on Priceline (or any other travel vendor site).
If the rate we sent you is higher than you'd like, please email us directly for help. We have a very passionate team of experienced and competent travelers (NOT an outsourced, clueless call center!) who love to help share our experience and knowledge about the travel industry and saving money with others. If you reach out to us, we can do some digging and either find out why the rates are higher now or find out ways to bring your price down even further.
I hope you'll give us the opportunity to help you save money and look forward to resolving your concerns.
Best regards,
Chris
Do not use this company. I was sent a price that I accepted. Several days later, they cancelled my reservation without asking me and made a new one for me that had fees that would increase the price by $200. After spending days writing emails and trying to call their customer service number, I still have no resolution.
Hi Lynda R., I'm really sorry to hear about your experience. I know it's been awhile since you wrote this, and I do apologize for not responding earlier. I looked through our entire email archive and can't find any record of any emails from you. Can you send us a message through our website (just click the "help" link at the top of the homepage), since it seems like the emails you sent may not have gotten delivered to us? I would love to make sure we get to the bottom of this and get this resolved for you. Again, I apologize for the confusion and will be glad to make sure you're taken care of.
Price was completely different from what was stated.
Hi Kelly B., we are glad to guarantee our rates. If you can reach out to us by email, we'll be glad to follow up and make sure you only pay what you were quoted in your reservation. Sincere apologies for the inconvenience.
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AutoSlash offers cheap car rentals, discounts and coupons from top brands like Hertz, Avis, National, Enterprise, Budget, Dollar, Thrifty and others.
HI Jesus, I'm terribly sorry you had a negative experience. We make every effort to make it abundantly clear when you book that reservations are nonrefundable within 48 hours of the scheduled pick-up time and that reservations must be canceled at least 48 hours prior to the pick-up time to be refunded. As we mentioned via email, this is shown in at least five separate places during the booking process; in addition, there's a checkbox that we require our users to check indicating they are aware of the booking and refund policies. This isn't an arbitrary decision we made but rather a policy of the suppliers we source our highly-discounted prepaid rates from, and we regretfully do not have any ability to overrule them and force them to approve an exception to their policies.
The travel industry (and especially the rental car industry) is known to have a lot of gotchas, and so we work very hard to be 100% transparent on our site and in all of our communications about cancellation policies as well as other rules/requirements/restrictions (such as debit card policies set by the rental car agencies) so our customers have every opportunity to be aware of these policies and potential issues.