Assurance Wireless

The worst service I've ever had from ANY company I have ever dealt with in my 63 years. The federal government pays $#*!. To provide unlimited highspeed broadband internet access. Every weekday, from 11am or earlier until 5pm or later, "no connection" is the rule. Oh, I may get access for 5 or 10 seconds before it cuts off, accomplishing nothing. Of late, including late night, forget accessing internet. My partner has the same issue.
The company line, T-Mobile, that is, as it appears it operates $#*!., is a bunch of double talk on cell tower coverage and nonsensical statistics, etc., which the FCC, who I complained to, seems to find an acceptable condition for this pathetic excuse for the use of taxpayer money.
The company haf a conversion at the start of 2022, requiring phone replacement. I had to surrender the prior handset, 4G, receiving a dysfunctional 3G replacement. That's when the service went to hell.
My complaints fall on deaf ears. The T-Mobile agent who responded to my FCC complaint suggested I might find another provider, all of whom charge for a free service.
Yeah, $#*!. Wireless is a fraud on the American taxpayer, and the FCC appears to be in collusion with it. Guess the government official handling my complaint expects to be eligible for an industry job when they leave government "disservice."

20 yrs of using cell phones. Both I received from assurance is broken. Coverage is spotty at best. They truly hate americans

I had Ivan, a Supervisor, refuse to understand my situation in the state of a Family emergency. You are supposed to be able to use a phone to call and talk or text oe Internet. The first phone they sent the speaker dosen't work, the second phone beeps loud and turns off in the middle of a conversation. The 3 phone, they refuse to send out even after i returned the first one. Now they want me to return a phone that i don't have the label for, because I am in another state. This IS THE WORST COMPANY I HAVE EVER DELT WITH and THEY LEFT ME HANGING IN A STATE OF EMERGENCY! I HAVE BEEN WAITING 6 MONTHS FOR A WORKING PHONE. IM DISABLED AND ALL, IVAN THE SUPERVISOR DID WAS LAUGH! GOOD LUCK TO YOU IF YOU USE THEM, IM GOING BACK TO SAFELINK, WHERE THEY DO THEIR JOB CORRECTLY.

This has to be the WORST experience EVER! AND it has been going on for months! UNACCEPTABLE! This company has the most INCOMPETENT LIARS posing as "customer service" reps! They have "NO CLUE" to what the hell is going on! They are receiving a paycheck for doing a job that they "DO NOT DO"! They ask questions that should already be in the notes, but ohhhhh noooo they want you to answer the questions! So therefore I should receive 'THEIR' paychecks!

These people in the Philippines are USELESS! Why aren't there any AMERICANS working for this company?!?! Isn't this assurance wireLESS based out of AMERICA?!?!

I GUARANTEE that I haven't been complaining about this company & its employees!

I have had NOTHING but problems since I started my svc! All the reps r undertrained and their English is below par. They haven't helped w any of my issues and when they can't, they panic and send me to the survey line smfh! I'm on my 2nd phone in less than a month and they're all no name brands I've ever even heard of and don't hold a charge, send annoying reminders or just lock up! I call for help and the reps seem to b reading a script. The whole point of this svc is bc im low income but not worth the frustration when I can't even make a call or get an ENGLISH SPEAKING REPRESENTATIVE WTF?

No data for 2 months I call customer service 20 times and wasted hours with no results. So I give up cancel. Stay away from this people.

I have been waiting for my phone to be replaced since May or June 2021. Had to wait til February 11,2022 for a new one. I called back on that day. I was told that it will take up to 21 days to receive it. I called back after 21 days. Was told will receive an email with tracking number in 5 days. Called again told I will receive email within 5 days (again). Called back was told within 24-48 hours. Called again was told it might be 6-8 weeks or longer before I receive a tracking number. It is now 12:01AM Saturday morning March 19,2022 and sill no email with tracking number. I have important calls from Doctors, Lawyer and Disability Services that can't get a hold of me or phone turns itself off during conversation then repeatedly turns on and off. Then you have to remove battery for about 6 hours and then try again. They haven't even attempted to send me a new phone. Just keep giving me the run around. Telling me they have problems because of COVID-19 pandemic of 2020-2021 (not is variants). If I was a new customer they'd send me a phone within 5 days ( service began in Jan 2021, 2 weeks later screen stopped working. They sent me this phone with battery issues within 5days). They wouldn't even answer my question about that. I tried to speak with someone else with authority and was told they are busy and the supervisor will call me back ( was using WIFI TextNow app on another phone).

This free phone service is a joke got the free phone in mail as promised but went to activate phone I had to make NUMEROUS CALLS TO Lifeline, then Truconnect then back to assurance wireless just to be told that I had to go in and reapply AGAIN on there website so I did and then they told me I'd have to wait Another 7 days for ANOTHER PHONE... THEY DID NOTHING FOR ME BUT CAUSE ISSUES AND HERE I SIT WITH A NON ACTIVATED PHONE... THERE CUSTOMER SERVICE IS HORRIBLE YOU CAN'T HARDLY UNDERSTAND THEM AND NO ONE KNOW'S WHAT THE OTHER ONE IS DOING ALL THEY DO IS PASS YOU AROUND... BEWARE STAY AWAY QLINK IS THE BESTBY FAR FOR A FREE GOVERNMENT PHONE I LOVETHERE SERVICE AND NO ADDED BS..

After a year of service no curtissy call before blocking phone, a call a week before expiration could have prevented any stoppage. Now i am without a phone for how long 7-10 min statedl.

2 family members sent me texts to my new phone and they never came! U get what u pay for. This free phone is 100% useless!

I am a senior citizen, who signed up with Metro T-Mobil's Assurance Wireless Service (AWS) at one of their sidewalk booths, in December 2021, for a free phone with unlimited talk, text and enternet data. Everthing workout find until the end of January 2022, when suddenly AWS dropped my free ebb/acp (always on) government provided unlimited data service and began to send text messages steering me to a discount plan web page that ask non-plan Lifeline clients to sign up for an account they don't need and to also pay to tap up for more data that should be free of charge. The first time it happened I called customer service, who told me, it wasn't set up properly back in December '21, and so he corrected it. However, five short days later, I began to get those scam text messages again trying to steer me to sign up for a discount plan, which would bounce me off my totally free, always on cellphone service. When I would not respond my ebb/acp unlimited data was cut off again. Therefore, I felt I had no choice but to file a complaint with FCC.gov and my state senator's office, here on this forum and soon my local Congressman's office.

To anyone reading this do not apply for Assurance Wireless I promise you they will ruin your whole life everything you need a phone for they lie they don't send the phone when they say they are they canceled my lifeline and my ACP and then I had to go through a bunch of stuff I'm two weeks still without a phone they sent me one told me they got to send me another one I still don't have no service they are ridiculous the phone that they send you is a shock phone Android shock s c h o c k Google it it is freezing up before I even have service on it it is a piece of crap buffering buffering buffering don't go to Assurance Wireless they lie to you they canceled my life still nothing they have ruined everything I don't even have a phone anymore please if you see Assurance Wireless go buy it it the service is sucky anyway

Send me a UMX phone it worked for about 2 weeks then went bad and they sent me another phone s c o t it worked pretty good for about a month and a half then on and off button quit working took 45 days to get a replacement the replacement lasted exactly 3 weeks and the charging port broke off was told 10 days ago that the phone was getting sent out FedEx is picking it up and I should receive it in 5 to 7 days never knew took FedEx 5 to 7 days to deliver anything it's now been 14 days I call again today and they tell me it's going to be another 3 weeks but yet every time I call in they got to tell me that I need to make a phone call every 30 days or send a text every 30 days or I'm going to lose my service WTF

I received a phone that never worked. Would not even power on. So I called and they said they were sending a new phone along with a self addressed envelope to return the old phone. I received the envelope first which I placed my broken phone in and dropped it into the mailbox just as I was instructed by the customer service to do. When I got the new phone I activated it and recertified my account. The next day the phone wouldn't dial out. I called customer service and spent 45 min telling her that I returned the phone exactly how I was told to but she continues repeating my account is suspended because I failed to return the broken phone, which was returned. After getting me so angry now I'm shouting at her she talks to a supervisor which I've been asking to speak to for 10 min. She gets back on and says their employee made a mistake telling me to put it in the mailbox it should have gone to FedEx. So now I have to send 25$ to them for the phone they never received to get my account unsuspended. Why am I expected to pay for assurance wireless' employees mistake. Im flabbergasted!

I've haven't had any problems with my service so far and like that they use T-Moie towers now which they didn't before so idk if that has anything to do with some reviews I've read here. So They sent my free phone which took awhile because of covid everything was behind to get the phones out but they were good about sending me email updates about my phone too. And I was really happy when I got my new phone because I couldn't believe they sent me a Samsung phone and such a nice phone.
I'm thankful for it and from reading the reviews on this site i was really blessed evidently. So i wanted to write my review coz others need to know it's not always bad. Maybe it's a chance you take so my advice is, why not take that chance you might get a nice phone and you never know until you try right. Plus you can always cancel or change plans if your not happy with them or the phone. Plus they use T Mobile now which is better coverage. The only thing so far i don't like is my number they gave me because it's not my area code or a local number and it doesn't make sense to me and i can't even remember my own nimber lol its too hard for me to remember. But I'm gonna call them about charging it. I did change it online on their site but they gave me another crazy number Good luck to those who plan on trying it out and see what phone you might get.
I couldn't take a picture of my phone sense I'm using it to write this review lol so I took pics of the box it came in.

Jan 22.21 my app. Was sent to assurance wireless by mail. Waited so long to get a response. Later I called the national verification center and was told that my app. Was approved and was given a confirmation number then was instructed to call assurance wireless to have my phone shipped to me. I talked to david( customer service representative ') who confirmed to me that my phone will be shipped to me whitin 10 days. After 15 days no phone arrived. Later I called in and talked to Amy ( customer service representative) who put me on hold for a while then she asked me to file another application. It weird and strange this type of abuse. I explained to her my app. Was filed sent in and approved and I should receive my phone as David told me. She said no, you have to file a new one. I said either David and national verification center laied to me or you laying to me. She said David laied to you. Later I called the national verification center and they confirmed to me again that my app. Was received and was confirmed and they gave me the confirmation number. Now it over 3 moths and no phone was shipped to me. This act of abuse and misconduct has to be investigated and lawful action should be taken against those taking advantage of innocent sick people...
Sami El filLi

Disgusting company, keep you on hold for an hour, take your money and never deliever phone. All overseas operations. They lie on ever call, they are DISGUSTING.

Assurance Wireless is a total joke! These government phones word for the needy to be able to make phone calls in emergency situations just to find out when am I actually emergency happens they cannot report it because of the constant problems Assurance Wireless has with their service customer service and phones! I have some myself having one of these Assurance government phones and did not realize how much of a problem I was going to have just on a normal daily basis it wasn't until there was an emergency a serious emergency and I go to call 911 and cannot do so because of these problems unfortunately not only myself but to other people also had these Assurance government phones that coincidentally had problems or issues during this emergency what do you do an emergency where you need to call 911 for an ambulance and the phone that was given to you based on the principal that the phone was for the needy to make an emergency phone call just to find out you are not able to do so because of the poor service of the provider it was such an emergency not the person could have passed away due to the fact of these issues with Assurance Wireless